Constantin Robert Badea Email & Phone Number

Timişoara, Timiş, România

Timisoara

As a Technical Support Engineer my main task is handling as quickly as possible tickets raised by customers until its end and meeting the Service Level Agreement defined in the maintenance Contract.In finding the best resolution for our customers raised issues, my responsibilities are:- Collecting logs and traces and realize deep analysis and diagnosis by remote connection on customer networks;- Reporting to customer for tickets follow-up and proposing an action plan to solve these… Show more As a Technical Support Engineer my main task is handling as quickly as possible tickets raised by customers until its end and meeting the Service Level Agreement defined in the maintenance Contract.In finding the best resolution for our customers raised issues, my responsibilities are:- Collecting logs and traces and realize deep analysis and diagnosis by remote connection on customer networks;- Reporting to customer for tickets follow-up and proposing an action plan to solve these issues;- Applying corrective or preventive solutions;- Participating to solution qualification and non regression tests before deployment; - Preparing and validating deployment operations and upgrades and supporting on field people;- Being on-duty 24X7 regularly;- Participating to outage resolution and working with the next level of support on critical issues in finding the best solution on each case. Show less

Județul Timiș, România

As a IT Techinician I was mainly responsible for installation, configuration and maintenance of workstations Flextronics (IBM PC architecture). I also provided level 1 support for Flextronics information system users.Other job responsibilities: - Follow the production process and provide primary support in terms of production tracking systems ( Siteq , FlexFlow , FujiTrax ). - Provide support to the introduction of new products in the production process. -… Show more As a IT Techinician I was mainly responsible for installation, configuration and maintenance of workstations Flextronics (IBM PC architecture). I also provided level 1 support for Flextronics information system users.Other job responsibilities: - Follow the production process and provide primary support in terms of production tracking systems ( Siteq , FlexFlow , FujiTrax ). - Provide support to the introduction of new products in the production process. - Provide primary support in terms of hardware and software troubleshooting faults on workstations. - Provide configuration of workstations (computers , printers , scanners ) as working procedures. - Minimizes time " dead " appears in the production process by following the procedure of escalation in cases of unsolved problems in time. - Provide and maintain a clear evidence of the IT equipment exiting and entering in IT magazine, through IT application DB. - Register and follow the management of the tickets Service-now in my area of responsibility. - Interact effectively , if necessary, with other levels of support from the organization. Show less

Județul Timiș, România

Being accepted as student practice at Global IT department, I had the opportunity to learn from experienced people in a well-organized team. At the end of my internship I was able to use the Baan ERP Software at a basic level.

Barcelona Area, Spain

As sales agent I was responsible for going door-to-door to proactively sell communication and TV products.I received an assigned territory in order to visit potential customers and review their current telecommunication preferences with the intent to win back or upgrade their existing services. From this experience I gained excellent communication and negotiation skills.