I have created an ERP application for managing personnel, beneficiaries and warehouse. Writing financing projects, building the organization’s website and databases and I am also managing the relationship with customers and suppliers.www.AsociatiaSfintiiVoievozi.ro

Manage Incidents 24x7 and ensure minimal disruption to the service and fast service restoration;Act as a center focal point for all departments during incidents and coordinate between them to get the fast results;Ensure an Action plan / Back Up Plan is created and focused on the restoration within SLA;Ensure timely communication / information flow towards internal & external stakeholders;Ensure that all required resources (resources, accounts, equipment) are available and up to date;Setting up of Technical & Management Bridge to facilitate communication during incidents;Manage and coordinate the escalated requests from MSIP OA, COM and internal stakeholders;Deliver accurate post incident reports within the agreed OLAs;Contribute to and maintain the existing repositories (Eridoc, EriColl), with up to date technical documents, network diagrams, team structures, important OPI/procedures that show process adherence;Attend the required trainings and courses (technical and soft skills) to increase the current competence level;Promote Problem Management activities in 1st and 2nd level Assurance. Provide input and support the Problem Manager during initial investigations for root cause analysis;Ensure all ongoing activities are published in the Hand Over tool or any other dedicated tools that have this functionality. Provide accurate input for the Shift Reports;Implement and follow Ericsson compliant Business Continuity procedures and special events contingency plans;Attend to operational or governance meetings with COM, SL, PM, MSIP OA and the TCs from the other teams.

Responsible for the coordination, support, management and execution of proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.Responsibilities & Tasks:Event Management 1st level Incident Management Remote Site Access Control 1st Level Legal request Execution 1st Level Billing Operations 1st Level Assurance Support activities Position Qualifications:Core Competences: Knowledge of Managed Service Telecom Operations Practice Presentation & Communication skills Knowledge sharing Problem Solving & strategic thinking Ericsson Knowledge Language skills Delivering Results & Meeting Customer Expectations Analyzing Working with People Following Instructions & procedures Applying Expertise & Technology Experience: Problem solving and trouble shooting skills Good communication skills Cost awareness Social skills and awareness

Managing relationship with stakeholders, Performance monitoring, Providing support for field engineers, Creating KPI and incident reports, Creating, notifying and managing different levels of incidents, Remote controlling abroad servers and databases, Configure networks, Creating/Reconfiguring/Running scripts, Minimizing impact on customers, Managing relationship with incident managers, Handling written correspondence/Phone calls, Creating/Handling trouble tickets etc.

Creating trouble tickets for field engineers, scheduled jobs, KPI Reports and Incident Reports

An internship program that put the basis for my ERP System knowledge. Customize and configure the Charisma ERP Software depending on the client needs, making sales offers and being the interface between customer and IT developers.