Job Profile Summary : Managing the software development process at a project level.• Project implementations including decomposition, status tracking, stakeholder communications and financials, including capitalization and budget.• Developing detailed project plans and own change management of the plans• Obtaining requirements, evaluate and clarify objectives, goals, and scope of multiple complex projects and manage interdependencies or dependencies between projects or programs• Network across organizations to drive initiatives, strategies, issue resolutions, and alignment• Creating, monitoring and providing on-going, objective communication to appropriate stakeholders• Identifying risk areas and provide alternate strategies to leadership to address concerns• Planning, organizing and facilitating Agile Ceremonies and practices that maximize collaboration of all agile team members to deliver the initiative, project and release objectives • Coaching and facilitating the effectiveness of development teams by growing their capabilities to plan, organize, manage, and make decisions through interpretation of team execution metrics and agile methodologies• Utilizing technical development knowledge to overcome development project roadblocks and to contribute to the deployment and adoption of quality software• Identifying and leading process improvement opportunities at an organization level

Full Project Management, including all its phases, cycles and elements of quality control, scope, budget, schedule and resources. Fully dedicated to implement and integrate within the existing composite organizational structure the corporate driven strategies and politics for aligning the project to the portfolio’s imposed quality standards and objectives.Management and coordination of support functions team in order to ensure the accomplishment of the commitments and goals set.Responsibilities:- Responsible for over 20 KPI’s for a headcount of over 80 people,- Coordinating the delivery of quality standards and performance to all internal and external stakeholders,- Vital role in creating long-term healthy service provider – customer relationships,- Acting as the bridge between the stakeholders and the operational teams,- Service management,- Incident and change management,- Continual service improvement,- Customer satisfaction,- Key role in ensuring the highest level of operational and functional service delivery.

Handling Technical Support Teams Spanish & Italian (EMEA):- managing KPIs and assuring the targets are achivied on a daily basis- client escalations and complaints- meeting client's quality standards- communication with other departments(sales, logistics, etc...) in order to provide the best service for the clients and to ensure proper resolution for the tehcnical issues.- internal and external reporting based on the results- work procedures and process adherence instructions for the team- perfomance review for all the team memebers- ensure alignment to the company's policies and stategic directives.

The company'activity is on CCTV surveillance and security systems and solutions for home users and small businesses.As a General Manager, my role was mainly in keeping the business on a positive growth, making sure that the clients' portfolio was increasing and ensuring returning customers, by increased quality services.

M4 Associates offers a wide scope of advisory services a company requires to enter or penetrate a market, optimize costs or find a business partner. Drawing on vast experience of conducting market studies in Eastern Europe, M4 Associates regularly carries out multi-level projects oriented especially for the Spanish General Contractors.Associate Manager, Business Consultant Responsibilities: - Providing support and information to assist in actual or future strategy of a business. - Legal advisory on the Romanian commercial law - Contract negotiation on behalf of the clients - Business Portfolio

Global outsourcing provider of customer experience management helping the largest brands in the world retain and grow their customer base. IT Site Support Telecom & Hardware Responsibilities: - Providing support for the employees on VoIP, Internet networking, Exchange Server and Hardware. - Configuring VoIP architecture based on projects’ needs. -- Configuring and maintenance of rack switches for LAN and VoIP connections. - Exchange Server maintenance.