Constantine Ntambo Email & Phone Number

Lusaka Province, Zambia

• Identifying and formulating Zonal Sale Strategies to help grow gross additions• Implementing the audit and review of channel partners & distributors to ensure they have healthy Return on investment. • Identifying and formulating zonal sales strategies to help drive distribution across showrooms and Dealer Service Agents • Manages and develops sales promotions strategies to ensure growth within the Zone• Continuously motivating the front-line employees through leadership by examples

Lusaka, Zambia

1. Retail Managemento Driving sales through selling excellence and ground executiono Recruiting, inducting, leading, managing, training and developing Shop Teams, and Retail staff to agreed procedures and standardso Driving Airtel money in all own retail shops, support zones on Mini shop rollouto Promoting a customer care approach within the retail Operations business, investigating complaints or issues of poor customer care, both timely and efficientlyo Ensuring Management appraisals are completed weekly, monthly, quarterly and annually in all the retail shop and partner shops 2. Performance – Revenueso Growing sales profit, and to motivate staff to achieve set goalso Developing and growing a customer focused Retail operations including new shops to maximize available assets on a 2 to 3 years’ planning horizono Maintaining, seeking, utilizing and analyzing management information including (Gross Additions, Device & Airtel money sales) data to manage performance to meet business objectives3. Product – Visual Merchandizingo Developing corporate policy driving display, merchandising, pricing and grading whilst observing high competition and device retail trendso Monitoring stock in each shop, ensuring there are adequate supplies4. Cost Managemento Identifying and formulating sales strategies in Driving shop sales numbers, cost of inventory, operational expenses and inventory losso Developing plans to maximize and reduce losses at the shop level5. Delivering Showroom Experienceo Identifying and formulating Customer Service Delivery Strategies to help improve Customer Satisfaction scoreso Ensuring Retail showroom employees are up-skilled in industry training and certifications for the role6. Achieving Employee Engagement scores in line with the Engagement target for the Zonal Retail Business areao Implementing actions and plans that will address hygiene issues etc. from engagement surveyo Implementing sales KPI incentive structures

Lusaka, Zambia

 Achieve quality Gross addition targets and target SOGA leadership Ensure effective coverage of market on sales and visibility  Market governance  Retailer engagement: meet defined targets for retailer count for various products

Zambia

 Oversee operations of all the Airtel owned Service centers in Zambia. Manage inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary. Assists management with hiring processes and conducting new hire training of retail staff Develop strategies to promote overall store performance. Conduct team meetings to update members on best practices and continuing expectations Generate and share comprehensive and detailed reports about team performance, mission-related objectives, and deadlines Ensure company brand materials and physical working spaces meet and exceed company presentation standards Provide quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints that may arise from all the Service Centre's Conduct Audits, training and snap checks in all Retail Centre’s and implement correctional ideas resulting from unsatisfactory Audit scores

 Effective and prudent management of retail partners e.g. Allied-Mobile, etc. Close-loop all retail customer related issues, queries, requests and complaints Prompt communication, escalation and closure of all retail escalations impacting on customers experience to appropriate Airtel personnel and departments Assisting manager in improving quality and responsiveness in the retail stores and other functional areas of company Active management and monitoring of store KPI's and provide regular reporting for the same- Ensure all franchise outlets have all the necessary tools for effective operations i.e. System access, KYC booklets, computers, SIM cutters etc Review, analyze and monitor expenditure related to retail operations and racking and monitoring process for service experience and customer satisfaction Drive activities that enhance sales and superior customer experience Coordinating internal and partner meetings weekly, monthly or when a need arises Effective co-ordination with internal stakeholders on all retail operations matters

Airtel Arcades, Lusaka Zambia

 Management of Airtel Zambia's only Flag store Provide excellent customer relationship management by resolving customer queries, selling, retention and relationship building Compile management reports Daily, Weekly and Monthly Conduct real-time monitoring of the Airtel Service Centre performance and productivity Cash Management

Zambia

 Drive sales in the walk in Centre’s by achieving performance set targets Provide excellent customer relationship management by resolving customer queries, selling, retention and relationship building Promote Airtel branding image by managing service aligned to customer needs and business objectives

 Responsible for the transmission of election results from the district totaling Center to the national totaling Center Training of electoral staff and integration of the ECZ system and suggest amends were they are needed Supervision of Presiding officers and making sure we had smooth operations throughout the electoral process

Luanshya, Zambia

 Responsible for registering voters Sensitizing the electorate about the voting and registration process Addressing any queries in regards to voter registration that the electorate may have.

Master Of Business Administration - Mba

Bachelor Of Business Administration - Bba

Advanced Diploma In Business Adminstration And Manageent Studies, Business Administration And Management, General

Activities and Societies: 1. debate 2. volleyball 3.union administration. Advanced Diploma in Business Administration and Management Studies

High School, G.C.E, 8 To 12

Activities and Societies: 1.Debate 2. Drama 3. Volleyball Grade 12 Certicate