Constantinescu Mihai Email and Phone Number

Configuring and deploying components for the internal credit risk platform. Monitoring, configuring and maintaining non-production environments and servers.

Supporting product development, helping developers locate, investigate and occasionally fix front-end issues with HTML & CSSMonitoring the Kubernetes virtual infrastructure, investigating and fix issues.Helping configure and fix minor infrastructure issues with Docker, Kubernetes and Helm as well as associated bash scripts.Creating and maintaining analytics charts for Prometheus and Grafana for metrics and analytics purposes, as well as identified and tracked issues.

System administration and application support for platforms based on Windows and MacOS.Manage Atlassian Suite (new user accounts, Jira spaces, GIT repositories, Confluence spacesetc.), LDAP, Microsoft Teams and Exchange.Manage PC setup and deployment for new employees using standard hardware, images andsoftwareKeep tracking for all the needed IT related supplies.Maintain inventory of all equipment, software and software licensesInstall, test, maintain and configure laptops, peripheral equipment and softwareAtlassian Admin knowledge (Global ServiceDesk for JIRA/Wiki, Bitbucket, Egnyte)Managing VPN environments, LDAP, Office365, Symantec, Ivanti, JAMF Nation.

Operational support for the development, deployment and testing teams in the development phase of an EU project to build and deliver a large-scale IT system. Responsibilities: Keeping track, managing and solving the tickets assigned to me in the desired time.Supporting, configuring and operating DevOps toolchain.Troubleshooting problem resolution for DevOps toolchain.Resolving access management requests and creating new user accounts.Resolving escalations for incidents and participating in implementing changes Maintaining the virtual infrastructure of installed DevOps tools.Creating technical documentation focusing on operation.Participating in CI/CD/CT strategy.Interfacing the customer/user with support groups.Participating in release management cycle.Operating/maintaining tools: Jira, Confluence, Active Directory, Ansible, Artifactory, Jenkins, qTest, SonarQube, Openshift, Tasktop, VMWare.

Operational support for a cloud based fintech platform, with more than 20 clusters, using Kubernetes, Hyperledger Fabric and nosql databases.Responsibilities: Availability monitoring on cloud level Monitoring and investigating LogDNA persistent alerts Monitoring kubernetes clusters, containers and services. Open incidents following issues detectionKeeping track, managing and solving the tickets within the agreed SLA Gather daily and weekly metrics of the application using bash scripts Investigating issues using bash log parsingBasic nosql database queryChecking blockchain service healthCreating documentation and operational proceduresCollaborating with developer, testing and deployment teams for continuous delivery. Operating tools and services used: DST servers, Jira, Bitbucket, LogDNA, IBM cloud console, bash, InWebo IDP, Acoustic mail campaign automation, Vault.

Monitoring and operating of internal infrastructure environment: LAN/WAN systems, routers, switches, firewalls, servers, storage, backup, operating systems and core applications.Working with cloud environment, SCOM, Solar Winds, VMware, SharePoint, Active Directory. Perform troubleshooting on different systems, coordinating and escalating with appropriate teams when necessary, participate in RFCs, operational environments with high up-time requirements; Technical support for internal departments and technical teams via ServiceNow.Work with network administration teams to resolve complex issues within SLA.Reporting for activity, database status, applications and documenting all actions.

Providing level 1 and 2 support via requests and incidents into Ticketing Management SystemActive Directory admin access management.Providing support for Windows desktop and MS Office related requests and issues. SAP troubleshooting and account management.Training new agents.Achievements: Six times qualified as Agent of the Month based on incidents volume and SLA.

First level support for international customers via phone, email or chat.Troubleshooting technical and malware issues. Providing assistance with product. Testing threat and security scenarios in VMware instances (sandbox)Training new agents.