Constanza Silva Rivera Email & Phone Number

Perris, Ca, Us

Perris, California, United States

Process over a 100 daily orders, prepare shipping and tracing information to customers as required.Problem solve, perform initial research, and follow-up with individual client related issues as needed.Maintain damage records, back order logs and inventory reports to check for product availability.Respond to all emails and inquiries concerning orders , shipments, inventory counts, etc. in an effective manner.Act as a liaison between the cross dock warehouse and the customer in administratCoordinate special and last minute shipping requests with shipping companies and the delivery of incoming containers (UPS, Fedex, and trucking companies). Scan, log and file all BOLs into the shipping folder on a daily basis.

San Miguel De Tucumán, Tucumán, Argentina

Keep daily records of store sales, damages or returns, deposit log, scheduling, employee discount and new hire paperwork.Train 5 associates in customer service and sales techniques by leveraging extensive knowledge of products and ensure compliance to policies and procedures.Collect relevant information from customers, build rapport, and create positive experiences, improving customer retention by 25%.Analyze customer feedback to identify areas for customer service improvements.Process customer orders, returns, replacements, or other post-sale transactions accurately and efficiently. Verify and update customer information, payment details, and shipping addresses as required.Track daily cash handling and reconcile daily sales transactions to balance and log day-to-day revenue. Maintain proper inventory controls of merchandise and supplies needed.

San Miguel De Tucumán, Tucumán, Argentina

Accept inbound calls from Health Plan clients, and provide clear communication of plans information, policies, and procedures by using a variety of software/systems.Enter data with an error of 1% or less for patients information appointment times, as outlined in the procedures manuals and remain knowledgeable of all policies and procedure changes.De-escalate situations by handling complaints in a prompt and effective manner, selecting appropriate solutions.Treating customers with compassion and respect as well as protecting their privacy. Verify their eligibility and inform patients of covered benefits.Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.

San Miguel De Tucumán, Tucumán, Argentina

Answer a daily average of 40 inbound calls and follow the complete formal script pathway with each caller, identifying and transferring any calls that cannot be resolved via the formal script to the appropriate person or department. Remain client focused at all times, with the ability to independently resolve customer inquiries and complaints with one-call resolution. Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems. Utilize resources to monitor performance results in schedule adherence, quality assurance, and client satisfaction to achieve performance metrics.Follow up with potential clients to set up future appointments regarding their case.