Constanza Silva Rivera Email & Phone Number

Perris, CA, US

Perris, California, United States

Process over a 100 daily orders, prepare shipping and tracing information to customers as required.Problem solve, perform initial research, and follow-up with individual client related issues as needed.Maintain damage records, back order logs and inventory reports to check for product availability.Respond to all emails and inquiries concerning orders.

San Miguel De Tucumán, Tucumán, Argentina

Keep daily records of store sales, damages or returns, deposit log, scheduling, employee discount and new hire paperwork.Train 5 associates in customer service and sales techniques by leveraging extensive knowledge of products and ensure compliance to policies and procedures.Collect relevant information from customers, build rapport, and create positive.

San Miguel De Tucumán, Tucumán, Argentina

Accept inbound calls from Health Plan clients, and provide clear communication of plans information, policies, and procedures by using a variety of software/systems.Enter data with an error of 1% or less for patients information appointment times, as outlined in the procedures manuals and remain knowledgeable of all policies and procedure.

San Miguel De Tucumán, Tucumán, Argentina

Answer a daily average of 40 inbound calls and follow the complete formal script pathway with each caller, identifying and transferring any calls that cannot be resolved via the formal script to the appropriate person or department. Remain client focused at all times, with the ability to independently resolve customer inquiries and complaints with one-call.