With 9 years of experience, I excel in optimizing processes, leading teams, and delivering exceptional customer satisfaction. My career spans roles in hospitality management, customer service at Uber and Cornershop, and project management in the textile industry. My travels to 18 countries and volunteer work in Europe have enhanced my adaptability and multicultural perspective. I am now seeking new opportunities to leverage my expertise in project management and customer service.
Play Hostel
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Coordinadora De Eventos Y ActividadesPlay HostelBuenos Aires Province, Argentina
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Project ManagerFil Doux Textiles Aug 2023 - Sep 2024Brooklyn, New York, Usa- Oversaw comprehensive project management, efficiently coordinating across departments and achieving a high customer satisfaction rate.- Developed accurate quotes and sales orders, optimizing the ordering process and increasing operational efficiency.- Collaborated with interdepartmental teams, ensuring timely product delivery and meeting project objectives. -
Bilingual Customer Service Agent For North AmericaUber Aug 2022 - Aug 2023Usa- Resolved an average of 50 complaints daily, achieving a satisfaction rate of over 90%.- Designed problem-solving strategies for incorrect or delayed deliveries, improving response times by 15%.- Provided efficient support for application-related inquiries, helping users navigate and effectively utilize the platform. -
Bilingual Customer Service Agent For North AmericaCornershop By Uber Aug 2019 - Aug 2022Usa- Proactively managed the resolution of issues in real-time orders, maintaining a seamless experience for customers.- Collaborated with the development team to report app bugs, contributing to continuous service improvements.- Ensured the correct resolution of payment issues, guaranteeing frictionless financial transactions. -
Sales ExecutiveHotel City Express Santiago May 2018 - Jun 2019Santiago, Chile- Negotiated directly with companies, airlines, direct clients, and travel agencies, contributing to the establishment of successful business relationships.- Coordinated corporate events, enhancing engagement and business opportunities.- Managed billing and contract administration, ensuring error-free financial transactions.- Acted as the hotel manager once a week, overseeing all operations and ensuring an optimal experience for guests.
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Front Desk AgentHotel City Express Santiago Feb 2018 - May 2018Santiago, Chile- Managed large group check-ins and efficiently resolved crises, ensuring a smooth experience for guests.- Coordinated with various hotel departments to ensure efficient operations.- Provided assistance to guests and managed reservations to ensure an optimal stay.- Supervised financial aspects, contributing to the efficiency of the hotel’s financial operations.
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Survey SpecialistNational Service Of Tourism Sernatur Jun 2016 - Sep 2017Santiago, Chile- Conducted research on tourism revenue trends in Chile, providing key data for decision-making.- Managed multilingual surveys, gathering valuable information for market studies. -
Front Desk AgentHotel Fundador Aug 2015 - Jan 2016Santiago, Chile- Improved the check-in/check-out process, optimizing the guest experience.- Resolved guest issues with creative solutions, escalating major concerns to management- Answered inquiries pertaining to hotel services, guest registration and travel directions, and made recommendations regarding shopping, dining and entertainment
Constanza Cisternas Education Details
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6.7 / 7 -
Instituto Profesional Los Leones6.8 / 7
Frequently Asked Questions about Constanza Cisternas
What company does Constanza Cisternas work for?
Constanza Cisternas works for Play Hostel
What is Constanza Cisternas's role at the current company?
Constanza Cisternas's current role is Coordinadora de Eventos y Actividades.
What schools did Constanza Cisternas attend?
Constanza Cisternas attended Universidad Andrés Bello, Instituto Profesional Los Leones.
Not the Constanza Cisternas you were looking for?
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Estratega En Comunicación Integral | Periodista Senior | Experta En Marketing Digital Y De Influencers.Chile
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