Constanza Gleisner Email & Phone Number

Hattersheim, Hesse, Germany

Santiago, Chile

Leads multidisciplinary team for the selection, design and implementation of technological solution. Definition of business and user requirements, stakeholder management, documentation and prioritization of backlog, and agile management of the development team, training.• Implemented Zoho Desk and CRM: implementation by agile methodology, leads relationship with implementers and developers, manages requirement backlog and prioritizes needs. Delivery and training, usability and value measurement, reporting in conjunction with BI team.• Continuous improvement: analysis of user experience metrics with usability and value delivered, backlog prioritization and incremental planning.• New projects: lead implementation of new technology projects, raising the related processes, optimizing them and then implementing them in the CRM.• CRM Administration: administration, development and implementation of new functionalities in the system.

Santiago, Chile

Development and implementation of strategic projects for the digitization and automation of processes in the area of ​​Industrial Sales and Customer Service. Leads CRM projects (Salesforce) such as account opening, claims management, database improvement and satisfaction surveys. Automation of delivery of process information and reporting (PowerBI) such as cards and usability of the portal. Implementation of sales in digital channels and bot.• Customer experience: time reduction and standardization of responses to complaints and account opening by automating the CRM process. Preparation for integration with ERP.• Automation of strategic indicators: implementation of a business intelligence tool (PowerBI) and transformation of the process of preparing strategic reports.• Client recovery: implementation of a bot to automate the generation of opportunities in a portfolio of lost clients. Preparation for integration with CRM.

Santiago, Chile

In charge of a team of 11 professionals. Functions: Sales monitoring of strategic products and performance of sales executives. Management of more profitable portfolios of industrial sales segment SME; 2,500 active customers. Action plans to improve sales KPI´s. Joint work with Marketing in demand generation.• Growth priority products. More than 200 new clients year after year.• Development of tools in CRM (Salesforce) for customer management. Process restructuring, sales panel generation. Able to measure executives effectiveness, improve debt collection, quotation monitoring and customer activations.• Coordinates work from other areas for continuous improvement of priority products, Shell Card and Fex: Planning and Products, IT, Customer Service Center, Back Office and Operations.

Santiago, Chile

In charge of a team of 3 professionals. Functions: Planning and optimization of margins in industrial fuels by means of biddings, control of quotations, estimation of demand and revenue management. Process reengineering, design and implementation of projects in ERP (JD Edwards, Oracle) and CRM (Salesforce) of the price area.• Designed and implemented a new industrial pricing module in ERP and CRM quotation tool for the company: fulfilment of the objective of controlling errors, lowering administrative times and data manipulation risks, improving information for Price management. Required planning, project management, and high level of technical and business knowledge.• Reorganization and documentation of the process of the area. Redefined roles and team functions. Restructured demand estimation processes.• Generated new reports and prepared pricing committees.• Developed a new quotation tool for Shellcard company in coordination with the retail area, for proper control of the margins. Developed a new quotation tool for asphalt products.

Santiago, Chile

Functions: Brand management and image of the UPA brand (convenience store). Relationship and joint work with marketing and advertising agencies• Prepared presentation for NACS Insight International Convenience Retail Awards. Enex was awarded with honorable mention for work done.

In charge of 1 professional. Functions: To ensure the company's lubricant sales margins and forecast the demand for products for all channels• Structured and managed pricing processes: Quotation tool, business tracking, approvals, vendor negotiations (Shell)• Restructured the demand management process. With the change to the distribution, a change in the supply logistics is generated and the levels of assertiveness in the demand were lowered. Short term improvement in 4 points of levels of assertiveness.

Santiago, Chile

Functions: Elaboration of Marketing strategy for lubricants in the channel. Analysis/market research for all segments.• Established mechanism to identify the cost structure of the competition • Led Reimage project, which involved changes in format, name and image of 70% of lubricant products. Controlled impact on clients and at ERP level thanks to the coordination of the different areas, the constant communication with the clients and the planning of the migration.

Santiago, Chile

Functions: Analysis of results and business follow-up• Participated in the review and improvement of area processes, operational excellence Project• Participated in the preparation of bids and price proposals

Functions: Database management and satisfaction survey results analysis. Raising and tracking claims generated by customers and business partners• Generated discipline in the experience of clients and business partners within the company, becoming Top 3 of the countries of its group • Participated in launch campaign coordination for Windows 7

Business Administrator, Master In Economics And Public Policies, Economics, Marketing And Administration

Activities and Societies: Lehrbeauftragter im Fachbereich Wirtschaft "Spieltheorie" und "Makroökonomie".

Strategic Management Of Digital Transformation Course, Information Technology

Customer Intelligence Certification Course, Business, Management, Marketing, And Related Support Services

Pre-School Education, Primary Education And Secondary Education