Responsable del liderazgo de proyectos estratégicos en diversas áreas e industrias:- Excelencia operacional con foco en implementación de 40 horas - Planificación estratégica y transformación organizacional en instituciones de educación - Transformación organizacional y diseño de beneficios variables en instituciones de salud - Estrategia comercial con foco en robustecimiento y potenciamiento de la red de contactos

Responsible for project management and development at a regional level along with continued improvements of processes by focusing on efficiencies and customer experience. - Process control and KPI management achieving efficiencies up to MMUSD 1.5 in 2022 and MMUSD 2.1 in 2021. - Implementation of the Operations Center in Peru and Colombia – efficiencies: MUSD 800 per year. - Management and risk mitigation of more than 300 action plans… Show more Responsible for project management and development at a regional level along with continued improvements of processes by focusing on efficiencies and customer experience. - Process control and KPI management achieving efficiencies up to MMUSD 1.5 in 2022 and MMUSD 2.1 in 2021. - Implementation of the Operations Center in Peru and Colombia – efficiencies: MUSD 800 per year. - Management and risk mitigation of more than 300 action plans per year. - Automatization and digitalization of processes at a regional level. - ISO 9001:2015 Certification – Quality Management System – in 17 shopping centers. Show less

Responsible for project management and development by focusing on efficiencies and the improvement of processes. - Redefine the cleaning service model achieving efficiencies of 12% in the total cost of the contracts. - Redesign the organizational structure of the Operations Department aiming to regionalizing the work of more than 60 employees in three countries – efficiencies: MUSD 475 per year. - Lead and set up the Continued Improvement Program… Show more Responsible for project management and development by focusing on efficiencies and the improvement of processes. - Redefine the cleaning service model achieving efficiencies of 12% in the total cost of the contracts. - Redesign the organizational structure of the Operations Department aiming to regionalizing the work of more than 60 employees in three countries – efficiencies: MUSD 475 per year. - Lead and set up the Continued Improvement Program, reaching over 1.000 people and delivering more than 1.800 improvement ideas in one year. - Strategic project management on the Operations Department. Show less

Responsible for improving the on boarding experience on national and international flights within Latin America. - Create LATAM AIRLINES GROUP value proposition, delivering tools and guidelines to the company in order to provide a better service to the costumer. - Design and implement an on boarding retail service for domestic and international short range flights, achieving a cost reduction of MMUSD 60 per year. - Design of catering service of… Show more Responsible for improving the on boarding experience on national and international flights within Latin America. - Create LATAM AIRLINES GROUP value proposition, delivering tools and guidelines to the company in order to provide a better service to the costumer. - Design and implement an on boarding retail service for domestic and international short range flights, achieving a cost reduction of MMUSD 60 per year. - Design of catering service of medium range international flights improving the perception of customers by 18%. - Redefine and implement an on boarding communication strategy by reducing interruptions by 20% and changing the way of communicating with customers. Show less

Responsible for developing, creating and improving VIP spaces on airports. - Lead and plan the construction of VIP Lounges and VIP Check In within South America (investment of MMUSD 35) - Create and implement the value proposition for VIP lounges achieving a 15% increase in customer satisfaction. - Analyze and implement continued improvement plans to increase customer satisfaction and minimize service breakdowns.

- Implement projects using LEAN methodologies achieving cost reductions. - Identify and implement opportunities of improvement in supply chain processes. - Develop a skill matrix and a growth program for more than 400 technicians. - Develop project monitoring panels and production indexes.

- Design the inter deposit distribution process in order to optimize the supply chain plan and improve resources usage (savings up to 15% of the annual budget). - Negotiate contracts with third parties reducing costs and increasing resources.