Sap Order Handler
Dubai, United Arab Emirates
*The leading power and automation technology group, and one of the world's leading engineering firms. • Ensured that factory’s Order Acknowledgement against our Purchase Orders will be done within 2days in SAP. • Reviews the compliance of the critical points on Order Acknowledgements (i.e. Invoice & Shipping Address, Payment terms, Inco-terms, Mode of Despatch, Currency, Item Codes, Quantity, Prices and Delivery Dates)• Follow-ups for pending Order Acknowledgements with the factory.• Communicated with the factory to expedite the delivery based on requested delivery date.• Informed customer service officer, traffic team, estimation team and business unit manager and/or factory for discrepancies. • Close monitoring of discrepancies to get it resolved as soon as possible. • Placed Purchase Orders to the factory based on discounted price in an offer if any either in SAP or in CBOL. • Handled Sales Order booking for product, service orders and free issues; also releasing credit block in SAP.• Took care of stock transfer, new customer request, and E-room entries for Sales and Purchase Orders.• Coordinated cancellations and/or revisions in Sales Orders from customers with approval from accounts.• Reviewed supplier contracts as well as other documents such as internals, order calculations, quotations, and customer’s purchase orders for its validity. Prepared monthly reports on all transactions.• Kept customers informed on the status of their orders, shipments and product availability.• Resolved customer's complaints and coordinating with estimation and sales teams on technical matters.