Shashi Kant

Shashi Kant Email and Phone Number

Customer Experience Manager - EMEA @ Cropin
Arnhem-Nijmegen Metropolitan Area, GE, NL
Shashi Kant's Location
Arnhem-Nijmegen Region, Netherlands
About Shashi Kant

Experienced Customer Success Manager with over 8 years of proven success in SaaS onboarding, client retention, and revenue growth. My passion is driving customer satisfaction through strategic account management, cross-functional collaboration, and tailored solutions that meet client needs. At Cropin Technology Solutions, I managed the onboarding of 15+ enterprise clients worth $1.2M in ARR, achieving a 97% retention rate and a 10% increase in upsell revenue.My expertise includes:-Managing end-to-end SaaS implementation and post-sales support-Proactive customer health monitoring and churn mitigation-Cross-functional collaboration with sales, product, and technical teams-Training clients and internal teams to maximize product usageLet's connect if you want to grow your customer success initiatives and drive real results in retention and revenue growth.Feel Free to connect further at +31-622272643

Shashi Kant's Current Company Details
Cropin

Cropin

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Customer Experience Manager - EMEA
Arnhem-Nijmegen Metropolitan Area, GE, NL
Website:
cropin.co.in
Employees:
183
Shashi Kant Work Experience Details
  • Cropin
    Customer Experience Manager - Emea
    Cropin
    Arnhem-Nijmegen Metropolitan Area, Ge, Nl
  • Cropin
    Lead Customer Success - Emea
    Cropin May 2024 - Present
    Arnhem, Gelderland, Netherlands
  • Cropin Technology
    Lead - Customer Success
    Cropin Technology Jun 2019 - May 2024
    Bengaluru, Karnataka
    -Led the successful onboarding and implementation of 15+ enterprise SaaS clients, resulting in $1.2M in ARR.-Achieved a 97% customer retention rate through strategic client engagement and proactive support.-Increased ARR by 10% through cross-selling and upselling efforts.-Collaborated with cross-functional teams (sales, product, technical support) to resolve escalated issues and improve customer satisfaction.-Regularly conducted Quarterly Business Reviews (QBRs) to align client objectives with product capabilities, boosting product adoption.
  • Aeon Learning
    Team Lead
    Aeon Learning Apr 2018 - May 2019
    Bengaluru Area, India
    -Achieving consistent growth and surpassing sales targets through adept management of the sales team.-Staying current with the latest developments in Newflaged AI, harnessing its potential to provide clients with a competitive edge.-Identifying emerging markets and swiftly adapting to market shifts, ensuring clients stay ahead in their industries amidst evolving landscapes.-Ensuring optimum customer retention and driving lead generation efforts that have led to notable business expansion, supported by references.-Owning end-to-end recruitment processes, setting clear objectives, providing comprehensive coaching, and meticulously monitoring the performance of sales representatives.-Skillfully using Advanced Excel for data distribution and report building, enabling data-driven decision- making for clients.-Through my expertise, I've consistently contributed to client success and satisfaction while aligning strategies with the ever-changing business landscape.
  • Byju'S (Think & Learn Pvt. Ltd.)
    Business Development Associate
    Byju'S (Think & Learn Pvt. Ltd.) Aug 2016 - Nov 2017
    Bengaluru Area, India
    -Achieve Monthly,Quarterly and Annually Sales Target-Need Generation by understanding the problem of Customer-Upselling and Cross selling-Qualifying opportunities with target clients.-Preparing and executing business campaigns-Business Development, Brand Management and Client Relationship Management

Shashi Kant Education Details

  • United College Of Engineering And Research, Allahabad
    United College Of Engineering And Research, Allahabad
    B.Tech

Frequently Asked Questions about Shashi Kant

What company does Shashi Kant work for?

Shashi Kant works for Cropin

What is Shashi Kant's role at the current company?

Shashi Kant's current role is Customer Experience Manager - EMEA.

What schools did Shashi Kant attend?

Shashi Kant attended United College Of Engineering And Research, Allahabad.

Who are Shashi Kant's colleagues?

Shashi Kant's colleagues are Harsha V, Vibhav Mishra, Santosh Pandit, Radhika Subramanian, Liban Siciid Cali, Meghashree M, Aiban Mngap.

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