Jared Olson Email and Phone Number
Grand Rapids, MI, US
Jared Olson's Location
Grand Rapids, Michigan, United States, United States
Jared Olson's Contact Details
Jared Olson work email
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Jared Olson personal email
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Jared Olson phone numbers
About Jared Olson
Leadership is a fascinating journey, rich with life lessons and humbling experiences. One of my passions and strengths lies in collaborating with a team to identify each person's superpower and effectively leverage their talents. By building on an individual's strengths and aligning them with their growth journey, I am able to create exceptionally strong teams.The progression from a small local manufacturing company to a national entity with almost 400 locations has brought challenges leading to valuable lessons. Through continuous learning and growth, I've gained the ability to anticipate and proactively address issues, minimizing their impact on the business. Implementing processes for quick issue identification allows the team to find solutions promptly, preventing additional challenges or costs to the company.My career trajectory, from help desk roles to my current Senior Manager position, has provided me with a comprehensive understanding of various technology facets. While my primary focus has always been on networking and infrastructure, these areas remain enduring passions of mine.The hands-on approach and ability to understand and build new solutions, is a trait that I believe will never diminish. I find great satisfaction in troubleshooting issues and crafting solutions on the fly or strategically for a company's growth. Effectively communicating a vision for the future has consistently been a hallmark of my contributions to the companies I've served.Upon grasping the company's vision and needs, I can assess its current technology landscape and formulate a strategic path towards the future. Developing multi-year options to realize a vision is challenging, yet it's a task I've successfully undertaken multiple times.People often ask me about my career growth—whether I want to keep moving up in management/leadership positions or return to an individual contributor role. The answer is yes; I appreciate both sides of the world. My goal is to provide value to a company, be at a place that values my skills, enjoy work, spend time with my family, and contribute to making the world a better place simultaneously.
Jared Olson's Current Company Details
Techconnect, Llc
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Senior Technology Consultant and IT Manager
Grand Rapids, MI, US
- Website:
- thetechconnect.net
- Employees:
- 9
Jared Olson Work Experience Details
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Senior Technology Consultant And It ManagerTechconnect, LlcGrand Rapids, Mi, Us
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Senior Technology Consultant & It ManagerTechconnect, Llc May 2024 - PresentGrand Rapids, Mi, UsRole Duties and Responsibilities• Support the technology infrastructure of existing clients and onboard new clients.• Diagnose, troubleshoot, and solve technology issues across a variety of systems &platforms• Design, configure, deploy, and diagram complex network topologies.• Ensure all designs, actions, and recommendations follow security best-practices.• Create and maintain accurate documentation.• Ensure all client hardware & software licensing is legal and properly registered.• Communicate regularly with the team using Emails, Encrypted Messages, andCommunication platforms.• Create, track, and prioritize client tasks in the Ticketing System.• Discover, scope, design, and quote technology solutions to meet client needs.• Proactively identify and solve situations before they become major problems.• Exhibit a “measure twice, cut once” and also a “do it right the first time” mentality.• Participate in occasional scheduled or emergency off-hours/weekend technologyprojects.• Assist in the hiring process and onboarding of new consultants.• Monitor team communications, encourage collaboration, and provide advice.• Review projects/tasks of the Technology Team to ensure high-quality issue resolutionand accurate time entries.• Provide training, coaching, and constructive feedback to the Technology Team whenappropriate.• Develop strategies with the Executive Team to support business growth, performance,and team effectiveness.• Maintain a calm & composed demeanor, especially when under pressure.• Communicate effectively with both technical and non-technical people.• Propose & pitch new solutions, products, and services to existing & potential customers.• Design solutions, develop budget estimates, and present quotes to customers forprojects/deals.• Conform to relevant legislation and TechConnect’s policies & procedures.• Perform other duties as assigned.
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Senior Manager Of Deployment And SupportMeritage Hospitality Group Apr 2021 - May 2024Grand Rapids, Mi, UsResponsibilities of this position include, but are not limited to:- Oversee the progress and status of all team projects, providing clear, concise, and timely written and verbal communication and updates with our cross functional customers and leadership- Introduce processes that add value within the team and other departments, measuring and reporting on the success of these process improvement- Lead, coach, and develop team members into experienced technical leaders, holding the team accountable to commitments- Hold team members accountable to customer commitments while fostering a fun environment that engages and encourages team members to perform at their highest potential- Utilize a network of peers in project management to remain aware of latest best practices and select those which could benefit Meritage- Lead projects through the complete life cycle - from initial open to closure, working with our customers and finance team, and defining clear timelines for all projects from beginning to end with prompt updates on changes- Define project proposals on behalf of customers and submit into future year budget planning – present the leadership team with clear choices, cost assessments. and pros/cons- Control project budget and costs charged against the budget by introducing process around the procurement, PO, and invoice cycle, and through early and prompt awareness of tracking under/over to budge- Work with 3rd party vendors – track progress, hold to commitments, and manage challenges including delays, while delivering to critical business milestones- Lead a team that will act as Tier 3 escalation point for important support issues when necessary -
It ManagerKent District Library Jan 2020 - Mar 2021Comstock Park, Mi, UsI am responsible for building a highly effective IT Team, planning and supporting the network environment, maximizing network and server efficiency and ensuring security of all technology systems. DUTIES AND RESPONSIBILITIESI coordinates the work of department staff; participate in interview teams; perform project management; assign tasks; approve work schedules; verify and approve electronic time sheets on a bi-weekly basis. I am responsible for the development, coordination, operation and maintenance of the Library’s computers, network, server, and storage environment. I manage the network environment by designing system configuration, directing system installation, defining documenting, and enforcing system standards. I maximize network efficiency by monitoring performance, troubleshooting network problems and outages, schedule upgrades, and maintain network optimization.Ensure security of all technology systems by managing and consistently updating a comprehensive security strategy, integrating physical and software-based security measures and advising on related policies. I provide vendor management and support. I participate in long-range technology planning for the Library. Implement and monitor the approved technology-related budgets while investigating, recommending and fostering the utilization of emerging technology as a strategy for meeting the mission and goals of the library.I maintain awareness of current computer trends through periodicals, conferences, professional organizations, or any other relevant medium. I then communicate pertinent information to KDL leadership teams for possible consideration.I help manage expectations of the IT Team throughout KDL to make sure all tasks are done with the high standards KDL strives for. I also monitor and maintain KPIs for the team to make sure we are working on the highest priority tasks and hitting deadlines. -
It Team LeadKent District Library Sep 2016 - Jan 2020Comstock Park, Mi, UsDeployed:- Meraki MR 42 APs- Updated several outdates servers (2003 and older)- Migrated from Cisco Router to Meraki MX 250s and 450s utilizing an SD-WAN setup- Migrated from on Prem exchange and SharePoint to hybrid 365 exchange and 365 SharePointManage e-rate process:- Create RFP- Manage Vendors through the process- Facilitate the interviews and decisions- Document process for e-rate consultants- Hand off documentation for e-rate consultants to file the paperwork- Manage deployment of equipmentJOB SUMMARYI am responsible for planning and supporting the network environment, maximizing network and server efficiency and ensuring security of all technology systems. DUTIES AND RESPONSIBILITIESI coordinates the work of department staff; participate in interview teams; perform project management; assign tasks; approve work schedules; verify and approve electronic time sheets on a bi-weekly basis. I am responsible for the development, coordination, operation and maintenance of the Library’s computers, network, server, and storage environment. I manage the network environment by designing system configuration, directing system installation, defining documenting, and enforcing system standards. I maximize network efficiency by monitoring performance, troubleshooting network problems and outages, schedule upgrades, and maintain network optimization.Ensure security of all technology systems by managing and consistently updating a comprehensive security strategy, integrating physical and software-based security measures and advising on related policies. I provide vendor management and support. I participate in long-range technology planning for the Library. Implement and monitor the approved technology-related budgets while investigating, recommending and fostering the utilization of emerging technology as a strategy for meeting the mission and goals of the library.I helped to build the KDL IT Consulting practice from the ground up.
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Senior Network And Systems EngineerKent District Library Jul 2015 - Sep 2016Comstock Park, Mi, UsDeployed:- Cisco USC Chassis- Netapp All Flash Storage- Horizon View 7.0- Replaced network switches with Meraki MS 320s. The above upgrades and changes took our average VDI login speeds from 15 minutes down to under 1 minute login times. This drastically improved staff performance and VDI uptime.- Migrated ISP while 10 Xing internet and WAN speeds for the company with zero production time.- Tested and refined the ACLs throughout the company to make the overall security of KDL more refined.- Hired a third party vendor to do yearly internal and external security assessments to make sure that no major risks are not addressed.- Upgraded and maintained Veeam environment.Provide primary and escalated technical support for KDL technologies, including firewalls, servers, storage, and routers.Assist on network implementation projects such as domain migrations, firewall installs, VMware upgrades, and VDI upgrades. Perform daily and weekly administrative and maintenance tasks on hardware and Software. Provide security updates to KDL internal servers, firewalls, and network equipment.Create and maintain security standards for PCI compliance.
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Show Host/PresidentBack Alley Improv Nov 2013 - Jan 2017“Whose tweet is it anyways” is an online streaming improv troupe. We combine live performance with technology, taking suggestions from both the in-house audience and online viewers. Whose tweet is it anyways is a show based off the television show Whose Line is it Anyway. All performances shown on Whose Tweet is it Anyways is made up on the spot in front of a live audience. It is extremely fun to watch and allows the audience to interact with the show they are watching. By bringing in the social media aspect, we are creating a new experience that no one has done before.As the show host and owner of the group I have several jobs listed below.- Show Host- Talent Acquisition- Website Development- Content Creation- Mailchimp Email Design and Implementation- Social Media Management- Video Editing- Technical Management- Advertising - Coaching of the actors- Time ManagementBeing the leader of the group allows myself to grow as an individual and also to help other fellow actors grow at the same time. We strive to put on a great show and make it as professional as possible while having a blast at the same time.
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Ceo/TechnicianConsulting Part Time Llc Jul 2010 - Jun 2016Network installation, upgrades, troubleshooting, and designServer installation, troubleshooting, upgrades, and maintenancePrinter setup, troubleshooting, and maintenanceSecurity standardization and setupPC and Laptop and Macintosh repair, troubleshooting, and installationsVirus, Adware, and Malware removalWireless network installation, troubleshooting, and securityWebsite design, user experience design, mobile design, custom website building.
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Cso 2Cu*Answers Sep 2014 - Jul 2015Grand Rapids, Mi, UsProvide primary and escalated issues of computer/network hardware and communications support.Provide escalation technical support for CU*BASE GOLD, CU*Answers eDOC ASP Solution and related hardware.Provide primary and escalated technical support for Managed Services technologies, including firewalls, servers, and routers.Assist on core product implementation projects such as CU*Answers eDOC ASP new client installations and CU*Answers conversions.Assist on network implementation projects such as domain migrations and firewall installs.Perform daily and weekly administrative and maintenance tasks on client hardware.Maintain a positive contribution as a member of the Client Support and Operations Team, and complete all tasks assigned by management to meet team objectivesProvide security updates to customer and internal servers, firewalls, and network equipment. -
Server Reports TeamCu*Answers May 2014 - Sep 2014Grand Rapids, Mi, UsMonitor and manage all customer servers up time.Monitor and manage customer backups.Restore customer files from backups.Manage server and PC updates.First point of contact for customer server administration and support. Send monthly reports to customer on server metrics.
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Cso 1Cu*Answers Mar 2014 - May 2014Grand Rapids, Mi, UsFirst point of contact to assist with all aspects of computer/network hardware and communications support.Provide primary technical support for CU*BASE GOLD, CU*Answers eDOC ASP Solution and related hardware.Provide primary technical support for Managed Services technologies, including firewalls, servers, and routers.Assist on core product implementation projects such as CU*Answers eDOC ASP new client installations and CU*Answers conversions.Assist on network implementation projects such as domain migrations and firewall installs.Perform daily and weekly administrative and maintenance tasks on client hardware.Maintain a positive contribution as a member of the Client Support and Operations Team, and complete all tasks assigned by management to meet team objectives
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Ceo/PresidentLakeshore Pub Crawl Oct 2013 - Apr 2014The Lakeshore Pub Crawl is a local business with a passion for bringing business to andbuilding Downtown Muskegon businesses. As the President my job is currently to make sure things run smooth. The following is some of the tasks I manage.- Nonprofit Partnerships- Sponsorship Curation- Bar Collaboration- Advertising- Branding- Website Development- Social Media Development- Social Media Content Creation- Radio Add Voice OverBy partnering with different nonprofits each month we are able to help build our community with a fun environment.
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Network AnalystMastertag Sep 2011 - Jun 2013Consult with users and evaluate requirements, recommend designs, provide cost analyses, plan projects, and coordinate tasks for installation of data networks.Analyze and resolve technical problems for established networks.Plan, test, recommend, and implement network, file server, and workstation hardware and software.Provide network documentation, training, and guidance to computing system clients and programmers.Serve as technical specialist in network problems and emergencies.Conduct Technical research on network upgrades and components to determine feasibility, cost, time required, and compatibility with current system.Recommend network solutions for short, medium, and long range network projects.Install, configure and maintain network components.Determine/plan layout for new hardware or modifications to existing layout.Install, upgrade, and configure network printing, directory structures, user access, security, software, and file services.Establish user profiles, user environments, directories, and security for networks being installed.Work as a team member with other technical staff, such as systems to ensure connectivity and compatibility between systems.Work with vendors to resolve complex network problems.Maintain confidentiality with regard to information being processed, stored or accessed by the network.Document network problems and resolutions for future reference.Creating, documenting, and deploying security standards and practices.Internet monitoring, troubleshooting, and upgrades.
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System Support SpecialistMastertag Aug 2008 - Sep 2011Network maintenance, troubleshooting, upgrades, and updating.Firewall updates, maintenance, troubleshoot, monitoring, and VPN implementations.XP, Windows 7, and Macintosh management and deploymentsExchange support internal, external, and using smart phones.Anti-virus software administration.
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System Support Specialist InternMastertag Jun 2008 - Aug 2008Network maintenance, troubleshooting, upgrades, and updating.XP, Windows 7, and Macintosh management and deployments
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Computer TechnicianComputer & Data Doctor Mar 2008 - Jun 2008Troubleshoot and repair PCs, Laptops, and computer networks.
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Associate Field Support TechnicianArialink Broadband Mar 2007 - Feb 2008Installed and fixed wireless services at customer sites.Document wiring closets at different sites.T1 Installations with Cisco routers.Tower preparation, build, and upkeep.
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InternMuskegon County Dec 2006 - Mar 2007Worked with databases updating auction website.Installed and tested Deepfreeze softwareAssisted installing and testing Linux server software for test server
Jared Olson Skills
Network Administration
Troubleshooting
Windows 7
Servers
Customer Service
Vpn
Computer Hardware
Firewalls
Software Installation
Windows Xp
Security
Hardware
Cisco Routers
Technical Support
Wireless Networking
Vmware
Computer Repair
Windows
Switches
Wireless
Software Documentation
Databases
Web Design
Windows Server
Microsoft Exchange
Dhcp
Html
Printers
Cisco Technologies
Problem Solving
Dreamweaver
Google Apps
Web Development
Css3
Laptops
Entrepreneurship
Network Security
Css
Php
Wordpress
Joomla
Iis
Active Directory
Mac
Dns
Os X
Microsoft Technologies
Jared Olson Education Details
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Baker CollegeInformation Technology -
Baker College Business And Corporate ServicesInformation Technology And Security
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Baker CollegeInformation Technology
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Baker College Business And Corporate ServicesCisco Networking
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New Horizons
Frequently Asked Questions about Jared Olson
What company does Jared Olson work for?
Jared Olson works for Techconnect, Llc
What is Jared Olson's role at the current company?
Jared Olson's current role is Senior Technology Consultant and IT Manager.
What is Jared Olson's email address?
Jared Olson's email address is jo****@****kdl.org
What is Jared Olson's direct phone number?
Jared Olson's direct phone number is +161678*****
What schools did Jared Olson attend?
Jared Olson attended Baker College, Baker College Business And Corporate Services, Baker College, Baker College Business And Corporate Services, New Horizons.
What are some of Jared Olson's interests?
Jared Olson has interest in Social Services, Children, Science And Technology, Animal Welfare, Health.
What skills is Jared Olson known for?
Jared Olson has skills like Network Administration, Troubleshooting, Windows 7, Servers, Customer Service, Vpn, Computer Hardware, Firewalls, Software Installation, Windows Xp, Security, Hardware.
Who are Jared Olson's colleagues?
Jared Olson's colleagues are Matthew Gort, Jakob Roach, Nikhil Francis, Michelle Smith.
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