Divyanshu A Email & Phone Number

Noida, Uttar Pradesh, India

Working directly with the Board of Directors, my roles & responsibilities included: • Managing end-to-end sales cycle for the Digital line of business.• Directly managed channel sales partners for the DMO group.• Oversaw pipeline management and global P&L for the Digital division.• Handled & directly filed govt. tender orders, market research, and strategy development.• Handled social media pages & brand strategy for Intelegencia.• Maintained relationships with existing digital clients while onboarding new business.

Noida, Uttar Pradesh, India

• Led a team of 42+ agents across diverse processes and domains.• Fostered team synergy, driving collaboration and empowerment for optimal outcomes.• Expanded 4+ resources for General Electric (GE Vernova).• Established the CSS and TQBE teams in Indian divisions, expanding the service portfolio.• Spearheaded operational excellence using Kaizen & Lean Six Sigma methodologies.• Implemented new QA frameworks across multiple processes, ensuring quality and client satisfaction.• Played a key role in transforming organizational standards and driving innovation in the BPO industry.

Noida, Uttar Pradesh, India

• Led data consolidation, entry, and project management for FieldCore (GE company).• Developed and implemented process frameworks and SOPs from scratch.• Nurtured strong client relationships, ensuring smooth operations and successful project integration.• Played a key role in establishing back-office operations, supporting one of the key clients.• Contributed to operational excellence and long-term client partnerships.

Noida, Uttar Pradesh, India

• Spearheaded quality enhancement initiatives for Verint Transcription as a Quality Assurance Specialist.• Managed project navigation and client relations.• Designed and implemented a custom QA tool using Python to strengthen quality control processes.• Ensured client satisfaction through quality, contributing to Verint becoming our longest-standing client.• Drove superior quality standards, client loyalty, and long-term success.

Noida, Uttar Pradesh, India

• Led the email support process for RugsUSA (India), delivering top-tier customer experiences.• Managed customer support, including client and consumer escalations, through email.• Got recognized and broke the record with 180+ interactions/day, the highest in RugsUSA's history.• Maintained high-quality standards with a typing speed of 87-91 WPM.• Consistently received client appreciation and high CSAT scores (97% CSAT) for outstanding customer support.• Set a new benchmark for efficiency and performance in RugsUSA’s customer support operations.

Bangalore Urban, Karnataka, India

• Co-founded Oblivion.in, later evolving into Formi - an AI agent development company.• Recognized as IN's fastest-growing experience curator in FY 2021-2022, managing 800+ affiliates.• Hosted 300+ shows with major brands and international acts, setting new industry standards.• Organized Bangalore’s most expensive show in 2022, elevating its nightlife.• Completed 100 DJ shows, marking a personal and brand milestone.

Bangalore Urban, Karnataka, India

Earlier, a personalized online ticketing platform for the entertainment space was integrated with backend SaaS > Now, an AI-driven sales agent / AI agents development company - raised 300K USD in March '23 • Served as the VP of Sales (B2B) at Formi, driving growth in Hospitality SaaS. • Secured 75+ partnerships and achieved PMF with 7000+ user accounts within 7 months. • Helped shape Formi’s vision, strategy, and framework as a founding member. • Sweat equity partner, driving transformative business results & building revenue streams. • Expanded Formi into new territories in entertainment and hospitality (South India) • Redefined success through AI innovations, fueling Formi’s growth and recognition.

Bangalore Urban, Karnataka, India

• Provided technical assistance for NowTV platform, resolving account issues and package details.• Led cross-selling and up-selling efforts, enhancing customer journeys and driving revenue growth.• Managed Pay-Per-View (PPV) exclusive content requests, ensuring seamless access to entertainment.• Built strong customer relationships through real-time interaction and adaptive communication.• Combined technical expertise with personalized care to enhance CX and business success.

Bangalore Urban, Karnataka, India

As the Founder of Helix Entertainment Private Limited, I led a revolutionary venture hosting international artists, curating LIVE 'pop-up' events, and managing all aspects of event production & artist bookings. Spearheading all India tours for 70+ international artists, I blended creativity with operational excellence, leaving an indelible mark on the cultural landscape of Bangalore's nightlife.

Bangalore Urban, Karnataka, India

• Increased quarterly revenue for Q1 2020 & Q2 2020 to achieve sales worth 120K USD in just 7 months.• Managed Intl. inbound calls for renowned travel platforms like bookings.com, Expedia, hotels.com, etc.• Provided seamless travel experiences for clients from Australia, New Zealand, Dubai, and Saudi Arabia.• Handled reservations, addressed queries, and resolved challenges with a focus on world-class service.• Up-sold and cross-sold travel packages & service to enhance customer experiences and drive revenue.• Bridged cultural differences to deliver personalized, tailored travel experiences/plans.• Improved efficiency by mastering time management and streamlining processes.

Education record

Education record