Deepak Shukla Email and Phone Number
I am a proactive and achievement-oriented professional offering over 14 years of comprehensive experience in Project and Program Management, Scrum Master roles, Customer Service Operations, and Delivery, I am seeking a challenging position to leverage my expertise in managing complex projects, fulfilling business requirements, and overseeing demand and solution strategies.I possess extensive project management and governance experience, adept at conceptualizing and implementing solutions in partnership with business leaders and stakeholders to achieve higher levels of efficiency and effectiveness. My expertise includes setting delivery standards, implementing quality systems and procedures, and ensuring adherence to SLA and business services. As a Delivery Anchor, I have a track record of delivering solutions that address core business issues and position organizations for enhanced profitability through technology introduction. I have successfully led Scrum ceremonies, including Sprint Planning, Daily Scrums, Backlog Grooming, Sprint Reviews, Retrospectives, and DEMO meetings, while implementing Scrum methodology to add value to deliverables.As a key people leader, I have motivated teams towards growth and success, creating a clear and compelling view of the future through coaching and execution. I have extensively coordinated with multicultural and global teams, ensuring smooth functions. My accomplishments include the deployment of new IT infrastructure across 50+ sites, achieving completion 20% under budget and 15% ahead of schedule, negotiating vendor contracts to reduce hardware expenses by 30% and annual service fees by 25%, and overseeing a portfolio of 10+ IT solution projects with a 98% on-time delivery rate. I have launched a vendor management system that enhanced supplier performance tracking by 40% and shortened procurement cycle time by 35%. Recognized with the Vi Business Excellence Award and as the Best Project Manager for ME Regions in 2021, I am an expert in Agile and Scrum principles, backlog grooming, JIRA, Kanban, Confluence, SNOW, GSD, risk assessment, and team leadership.
Vodafone Idea Limited
View- Website:
- vodafoneidea.com
- Employees:
- 36804
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Assistant General Manager- It Project Manager (Demand And Solution)Vodafone Idea LimitedPune, Mh, In
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Agm- It Project Manager (Demand & Solution)Vodafone Idea Limited Jun 2022 - PresentPune, Maharashtra, India• Managing 24/7 IT operations, including staff development, vendor management, and change management, while ensuring high customer satisfaction and continuous business operations.• Leading strategic planning with senior management, aligning IT with business goals, and ensuring smooth infrastructure transitions.• Managing the Project Management Office, including recruitment, learning and development, and employee engagement, while managing resource onboarding and reporting.• Managing critical application support, change management, and deployment, and using Scrum methodologies to lead software development projects with teams from IBM, Amdocs, TCS, and Wipro for Vodafone Idea Ltd.• Planning & organizing Scrum meetings, facilitating sprint planning & review meetings, sprint retrospective meetings, sprint backlog, story estimation, daily stand-ups, iteration & release planning and reviews• Defining service standards and guidelines, governance structure that served as benchmark for excellent service delivery for multiple clients by leading teams of Delivery Managers• Project Management: Leading and managing end-to-end IT projects, from conceptualization and planning through execution and delivery, while ensuring projects are being completed on time, within budget, and to the highest quality standards.
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It Senior Pm & Scrum Master (Agile Lead)Lti - Larsen & Toubro Infotech Aug 2021 - Jun 2022Pune, Maharashtra, India• Managed IT projects using Agile methodologies to ensure timely and scope-compliant delivery.• Facilitated Scrum ceremonies and guided teams to enhance performance and productivity.• Collaborated with stakeholders to define requirements, manage expectations, and communicate project status.• Implemented Agile best practices to drive continuous improvement and deliver high-quality results.• Project Management: Led and managed IT projects from initiation through delivery, ensuring alignment with business objectives and client requirements. Oversaw all phases of the project lifecycle, including planning, execution, monitoring, and closure.• Agile Leadership: Acted as the Scrum Master, facilitated Agile ceremonies such as sprint planning, daily stand-ups, retrospectives, and reviews. Guided teams in Agile best practices and fostered a culture of continuous improvement.• Team Coordination: Collaborated with cross-functional teams, including developers, designers, and stakeholders, to ensure effective communication, coordination, and collaboration throughout the project.• Stakeholder Management: Engaged with stakeholders to gather and refine project requirements, managed expectations, and provided regular updates on project status and performance. -
Technical Project LeadTech Mahindra Apr 2017 - Aug 2021Pune Area, India• As PM able to manage and deliver New & Migration projects of BSS/OSS.• Responsible for end to end project delivery of IT software Development & Telecom Solutions from project estimations, project planning, resourcing and monitoring perspective.• Participate and contribute in Solution Design and Solution Architecture for implementing Projects. • Develops project plans, coordinates projects and communicates changes.• Leading the design, development, and deployment of work plans and producing the required tasks, resources and schedule for complex projects.• Establish good design/code practices and ensure the quality.• Completes projects on time and budget by managing project team activities, tracking progress and review project tasks.• Identify and resolve problems in a timely manner.• Follow SRS / UAT template.• Prepare User Guide• Conduct Monthly Project Governance meeting.• Smooth handover of project to support team.• Project Review Mechanism / Status Meeting.• Responsible to thoroughly understand and communicate stakeholder requirements to appropriate team members.• Relation Management with customer.• Customer escalation management.• Work collaboratively with cross team.• Ensure overall projects are aligned to deliver on architecture requirements.• Reports the progress as well as the problems to management stakeholders.• Implement Best Practices following Agile and Waterfall methodology.• Daily Scrum, Users stories creation, Sprint Planning and Retrospective • Task allocation and update in JIRA, KANBAN Board.• Maintaining Risk, RAID and Issue register.• Vendor Management, Resource Management, Annual Appraisal activity• Budget estimation for project (Time and Material/Fixed) -
Program ManagerTata Communications Jul 2010 - Apr 2017Pune Area, India• Planning, directing & controlling different projects of enterprise voice orders concentrating on Customer’s SLA, month end revenue generation and standard lead time.• Project initiation call with customer, Sales, Vendors and related stakeholders to meet successful project requirement.• Successful track record of problem solving and relations making to enhance internal team as well as customer’s satisfaction followed by agile and waterfall methodology.• Periodic communications to the customer on Project Progress from welcome letter to closure acceptance.• Review progress and margins of projects on a periodic basis and ensure faster revenue realization through appropriate prioritization of orders.• Coordinating with customer after delivery of services, gaining acceptance through testing and sending Project closure document with Transaction Feedback.• Manages the level of revenue / risks associated with complex deliveries. Interact with back-end teams to understand issues raised around customer dependency clearances.• Conduct periodic meetings with customers/stakeholders/vendors to discuss issues and related action items. Identify areas of improvement and drive specific initiatives to address issues raised by customers around order delivery.• Identify and implement continuous process improvements to Q2C cycle time.• Conduct activities such as preliminary research, analytics and documentation wrt customer requirement.• Responsible for processing negotiating, closing, and implementation of enterprise voice orders.• Responsible to validate Sales deals in terms of Legal, Governance and SOX guidelines.• Responsible to assist sales with the commercial and legal specifications in terms of commercial and prov. order forms.• Customer Management, Team Management, Performance Improvement, Problem Management, Process Enhancement.• Risk analysis, Business analysis, Time Management, Escalation Management. -
Network ExecutiveTata Communications Jul 2010 - Apr 2013Pune Area, India• E2E configuration, testing and implementation numbers with coordination from international carriers using provisioning and networking tools like REPC, RTDAS, VIZNET/METASOLVE, SONUS, and SMS/8MS.• Worked in a service provider’s environment where network device configuration and maintenance would have been a Core activity.• Involve porting and delivery of Toll Free/Local numbers from different geography.• Translation of Incoming number and forward it to destination Customer Trunk or direct to international carriers or to Nextone for IP customers.• Tracing and validating the old live and migrated circuits based on circuit id.• Manages the level of revenue / risks associated with complex deliveries. Interact with back-end teams to understand issues raised around customer dependency clearances.• Conduct periodic meetings with customers/stakeholders/vendors to discuss issues and related action items. Identify areas of improvement and drive specific initiatives to address issues raised by customers around order delivery.• Identify and implement continuous process improvements to Q2C cycle time.
Deepak Shukla Education Details
Frequently Asked Questions about Deepak Shukla
What company does Deepak Shukla work for?
Deepak Shukla works for Vodafone Idea Limited
What is Deepak Shukla's role at the current company?
Deepak Shukla's current role is Assistant General Manager- IT Project Manager (Demand and Solution).
What schools did Deepak Shukla attend?
Deepak Shukla attended Project Management Institute, Symbiosis Institute Of Management Studies, Nagpur University.
Who are Deepak Shukla's colleagues?
Deepak Shukla's colleagues are Shivam Srivastava, Abdulmannan Shaikh, Himanshu Chandrol, Shyam Pandey, Shreyas Nimavat, Karan Poonia, Eshan Gurung.
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Deepak Shukla
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Deepak Shukla
Analyst @Deloitte | Josh Talk Speaker | Yt Fam 19K+ | Ui/Ux DesignerUttar Pradesh, India -
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DEEPAK SHUKLA
Strategic Hr & Talent Management Professionalhrbp @Par Technology (Nyse: Par)Ex. Flipster | Ex. Welspunite |Gurugram
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