As the Director of Operations (Pacific Coast), I prioritized driving efficiency, safety, and customer satisfaction through strategic process improvements and team leadership.• Directed Warehouse Operations: Achieved a 20% increase in efficiency by implementing standard operating procedures and optimizing workflow.• Reduced Inventory Discrepancies: Decreased discrepancies by 15% through rigorous auditing and improved inventory management systems.• Led Safety Initiative: Resulted in a 30% reduction in workplace accidents within one year, ensuring OSHA compliance.• Managed Cross-Functional Teams: Achieved a 20% reduction in shipping errors and enhanced order fulfillment accuracy through quality control measures.• Identified Cost Reduction Opportunities: Improved operational efficiency and drove informed decision-making via data analysis and process optimization.• Implemented HR Policies: Oversaw recruitment, onboarding, training, and performance management for a large workforce, improving overall productivity.

As a Site Leader, I directed day-to-day operations for Amazon Warehouse/Logistics e-commerce sites, overseeing diverse teams including salaried direct reports, non-exempt associates, FLEX drivers, and distribution partners, ensuring alignment with company objectives with the responsibility of logistical operations for multiple distribution companies and delivery personnel, spanning large facilities ranging from 230,000 to 1.2 million square feet, with assets exceeding $3 billion, optimizing supply chain processes and resource allocation. • Implemented cost-saving measures that resulted in $1 million in annual savings across logistics and supply chain operations. Along with achieving a 25% improvement in order fulfillment speed while maintaining quality standards. • Developed and executed annual financial and operating plans, consistently meeting or exceeding business targets, while monitoring and responding to key performance indicators (KPIs) and profitability metrics. • Prioritized safety by monitoring and improving accident frequency, enforcing compliance with regulatory agencies such as OSHA, and proactively addressing unsafe conditions through risk assessments and corrective actions with reducing workplace accidents by 40% through proactive measures and employee training programs. • Focused on driving growth and enhancing customer experience through the execution of value-driven strategies, seizing profitable opportunities, and optimizing operational efficiencies to achieve cost savings, enhancing brand reputation and customer loyalty.

As Operations Manager, I had the great objective to lead a large-scale operation for a billion-dollar fulfillment center, driving productivity, safety, and cost efficiency while managing a team of 40 salaried leaders overseeing 1,000+ hourly associates and supported a workforce of 1,600+ non-exempt and contract associates, fostering operational excellence.• Orchestrated operations in a 1.25 million square-foot facility, positioning the organization as a leader in East Coast Fulfillment.• Led Kaizen projects, achieving a 100% reduction in ladder safety incidents and saving $500K in safety improvements.• Spearheaded the End Cap Replacement Kaizen, optimizing space and reducing defects post-Softlines conversion, resulting in $2.77 million in savings.• Executed the Dock Kaizen, generating $1.3 million in cost savings by extending vendor dock space, and delivered $3 million in savings through the Pallet Land Kaizen.• Developed Covid-19 safety initiatives, including touchless scanners and traffic flow modifications, leading a $10 million safety initiative.• Set new records for shift rates, reaching 602 UPH (Tote-to-Bin) and a weekly average of 550 UPH, leading performance across the network.• Piloted and implemented the IXD initiative, addressing a 100-million-unit backlog by processing over 1 million units per week and driving 65% year-on-year volume growth.• Promoted 3 salaried leaders and 5 Tier III supervisors, demonstrating a strong commitment to talent development.

As Distribution Manager the analyzation of daily metrics and datasets across multiple multi-million-dollar facilities (201,000+ sq. ft.) while leading a team of 300+ associates to enhance the consumer experience in a Big Box retail and warehouse environment with vendor partnerships, customer service, compliance (OSHA, food safety), online grocery pickup, asset protection, payroll, pricing strategies, and inventory management to optimize operations and drive growth.Key Achievements:• Expanded last mile grocery pickup and delivery in the Greater Los Angeles and South Bay area, increasing service reach.• Reduced store shrinkage from 1.41% to 0.34%, achieving over $1 million in savings through stakeholder partnerships and accountability initiatives.• Led the #1 E-Commerce team in the market, ranking in the top 10 regionally for PSAT, with wait times under 4 minutes, individual pick rates over 110/hour, and 99.6% order accuracy.• Achieved 103% STP and 105% profit for the total store, ranking in the top 15% regionally for all KPIs in 2018.• Improved in-stock rate to 98% in consumable areas and elevated Fresh Operations from 9th to 2nd in the market.• Ranked #1 in consumer satisfaction, with an average NPS of 9.1/10 over multiple quarters.• Oversaw regulatory compliance, handling Food Safety Audits, FDA, OSHA, and other inspections, ensuring adherence to city/state codes, licenses, and permits.

• Managed day-to-day operations at SGS, overseeing a team of 50 employees and ensuring adherence to operational standards and procedures. • Coordinated workflow and assignments to optimize productivity and efficiency within the operational department. • Implemented and enforced quality control measures to maintain high standards of service delivery and customer satisfaction. • Conducted regular performance evaluations and provided feedback to team members to drive continuous improvement and professional development. • Collaborated with cross-functional teams to address operational challenges, resolve issues, and implement corrective actions as needed. • Utilized data analysis and performance metrics to monitor operational performance, identify trends, and make data-driven decisions. • Ensured compliance with company policies, procedures, and regulatory requirements to uphold operational integrity and mitigate risks. • Facilitated training and development programs to enhance the skills and capabilities of team members, promoting a culture of learning and growth. • Maintained effective communication with internal stakeholders, external partners, and clients to address inquiries, provide updates, and foster strong relationships. • Contributed to the development and implementation of operational strategies and initiatives to support SGS’s business objectives and drive organizational success. • Led a cross-functional team to streamline inventory management processes, resulting in a 30% decrease in stock outs and backorders. • Negotiated vendor contracts that led to a 15% reduction in procurement costs while maintaining product quality standards. • Implemented data-driven decision-making processes that improved operational efficiency by 20% within the first six months.

• Led operational initiatives at Google, ensuring seamless execution of day-to-day processes and optimizing overall efficiency. • Collaborated closely with cross-functional teams to streamline operations, resolve issues, and drive continuous improvement initiatives. • Managed logistical coordination, including inventory management, supply chain optimization, and distribution logistics, to support Google’s operations. • Implemented and enhanced standard operating procedures (SOPs) to improve workflow efficiency and mitigate operational risks. • Utilized data analysis and performance metrics to identify trends, assess operational performance, and drive strategic decision-making. • Provided comprehensive support and guidance to team members, fostering a culture of collaboration, accountability, and excellence. • Coordinated with external vendors and partners to manage service agreements, negotiate contracts, and ensure compliance with organizational standards. • Proactively identified opportunities for process optimization, cost reduction, and resource allocation to enhance operational effectiveness. • Stayed abreast of industry trends, best practices, and emerging technologies to drive innovation and maintain a competitive edge. • Collaborated with senior management to develop and implement operational strategies aligned with Google’s goals and objectives.

Oversee inventory management to ensure optimal availability and organization of products, parts, tools, and supplies within the store. • Collaborate closely with team members, management, and leadership to maintain product availability and execute inventory tasks efficiently. • Proactively introduce new products to the store team, facilitating seamless integration and maximizing sales opportunities. • Manage end-to-end inventory operations, including inventory tracking, replenishment, and auditing, to ensure accurate stock levels. • Maintain the stockroom in a meticulously organized manner, optimizing space utilization and accessibility for efficient inventory management. • Provide comprehensive support, expertise, and resources to team members, fostering a collaborative and productive work environment. • Analyze and share inventory data with management and leadership teams to inform decision-making and drive operational improvements.