Kumar Shanu Email & Phone Number

Delhi, India

Delhi, India

Gurugram, Haryana, India

- Overseeing day-to-day Logistics operations.- Ensuring timely dispatch and prevention of RTO TATs.- Managing Warranty claims and ensuring customer satisfaction.- Ensuring Loading and unloading of Bulk Shipments from and to E-Commerce Giants.- Data management of daily Inward and Outward shipments.- Proofing Qualty Check of received Returns/RTOs.

Gurugram, Haryana, India

- Generated MIS reports such as Order pendency, Warranty, and Goodwill billing patterns along with points of improvement for informed decision-making.- Conducted thorough Root Cause Analysis (RCA) and submitted Final Validation for over 200 Warranty And Goodwill disputes, saving over 100,000 Dirhams (approximately ₹ 22,00,000 Rupees) in cost allocation during my tenure.- Created warranty and goodwill cost allocation metrics KPI charts, and dashboards in Microsoft Excel, Google… Show more - Generated MIS reports such as Order pendency, Warranty, and Goodwill billing patterns along with points of improvement for informed decision-making.- Conducted thorough Root Cause Analysis (RCA) and submitted Final Validation for over 200 Warranty And Goodwill disputes, saving over 100,000 Dirhams (approximately ₹ 22,00,000 Rupees) in cost allocation during my tenure.- Created warranty and goodwill cost allocation metrics KPI charts, and dashboards in Microsoft Excel, Google Sheets, and Power BI Desktop for quick insights.- Assisted Ground Ops Teams, Team Leads, and Senior POCs by sharing requested data reports on pending/aging/delayed/TAT breached orders deliveries/pickups to avoid possible escalations.- Acted as Central support Point of Contact (POC), for 3 countries (UAE, Saudi Arabia, and Egypt), ensured daily data was extracted from Zendesk, cleaned, and updated in Google Sheets for Ground Ops team to focus on priority and aged orders, and avoid any further TAT breaches.- Resolved over 80 escalations, complaints, and specific locker-related complaints within SLA on Zendesk on a daily basis resulting in minimized numbers and boosted customer experience.- Rescheduled and Returned shipments to origin (RTO) through the JIRA service desk based on shipment status updated in the system by drivers and customer calling teams.- Mentored a team of 3, fixed day-to-day operation issues, ensuring smooth data updating and sharing.- Communicated status updates to senior management on a weekly and monthly basis via Google Slides and meet. Show less

Gurugram, Haryana, India

• Conducted Image Data Annotation on complex digital images of Invoices, Receipts, Memos, Consumer Products, and Leaflets from the Finance and FMCG industry, facilitating AI model training through Machine Learning Algorithms, achieving a 90% image identification accuracy.• Utilized cutting-edge tools, including Labeling Annotation Platform, Operational Workflow Labelling, Hybrid Joint Code Validation, and Invoice & Text Labelling to annotate diverse image data points.

Delhi, India

• Assist customers in making cost-efficient decisions, and resolve queries regarding products and insurance offers through email, forms, and web chat platforms within defined SOPs and TAT.• Data entry daily transactions, revenue data, complaints counts, and conversions for comprehensive record-keeping in spreadsheets for swift trend analysis.• Escalated unresolved queries promptly to respective departments for accurate redressal.• Conducted KYC and verification for… Show more • Assist customers in making cost-efficient decisions, and resolve queries regarding products and insurance offers through email, forms, and web chat platforms within defined SOPs and TAT.• Data entry daily transactions, revenue data, complaints counts, and conversions for comprehensive record-keeping in spreadsheets for swift trend analysis.• Escalated unresolved queries promptly to respective departments for accurate redressal.• Conducted KYC and verification for expired insurance policies, ensuring prompt renewals and smooth onboarding.• Monitored and reported key metrics on response time, issue resolution, and overall support effectiveness Show less