Kunal Dixit Email & Phone Number

* Managing Customer Success and Knowledge management projects for top banking, financial and Non-Banking establishments. Deploying technology and adult learning methodologies to meet client requirements. Managing consultations, product demonstrations, and on-boarding sessions for stakeholders* Enhancing operational capability by conducting result-based Leadership, Behavioral and Tech oriented Process training sessions designed specifically to suit the client's requirements.* Executing training projects aimed at Change Management, Stakeholder Management, Project Planning and execution, Risk Management etc.* Brandon Hall Awards 2021 - Best blended learning - Team Project.* Brandon Hall Awards 2022 - Most Impactful Facilitator

Noida Area, India

RateGain is a Global Leader in Hospitality and Travel technology solutions for revenue management decision support, pricing optimization, competitive rate intelligence, electronic distribution, and brand engagement. * Planning, designing, curating, and facilitating learning and developmental programs using a wide variety of training aids and implementation strategies.* Facilitated Leadership, Behavioral and orientation sessions on application/platform features and integrations.*Created client on boarding programs aligned with industry trends, client requirements, and competitor positioning.* Monitoring and evaluating the effectiveness and success of training programs and content.* Collaborated with BU’s i.e. Strategic alliances, Sales, Client Services and Product Management Groups to plan and manage the certification/ knowledge transfer for new products/ incremental releases.* Managed training structure addressing client needs and objectives, implemented strategies and collaborated with internal teams to consistently achieve healthy customer satisfaction scores and NPS.* Analyzed customer data to improve success strategies and captured feedback to mitigate the risk of customer defection

Gurgaon, India

* Managed E-Learning programs for Technical/ GDS, process training, and other Soft Skills/ Behavioural Skills training for the front and back end teams.* Conduct Need Identification and Analysis to take corrective measures in accordance with the business units.* Worked closely with other subject matter experts to formulate SOPs for different operational processes.

Gurgaon, India

* Planning, designing, and facilitating E-learning and developmental programs. * Conduct technical/ GDS training for various business functions.* Conduct Training Need Analysis to work on improvement areas in the existing processes.

Gurgaon, India

* Processing of Missing Charge information for Business Travel Accounts (BTA) * Reconciling BTA accounts and applying payments on the accounts* Customer Dispute management process- set up, recall, chargeback to Travel Management Companies (TMC’s) which involved liaising with the Corporate Clients and TMC’s

Gurgaon, India

* Engaged in Client Servicing, actively identifying and comprehending client requirements to deliver exceptional customer service.* Develop strategies to elevate customer servicing techniques and strengthen communication with clients.

Executive Global Business Management Program, Business Management

Foundation Diploma, Aviation/Airway Management And Operations

Diploma In Travel, Tourism And Ticketing, Tourism And Travel Services Management

Bachelor Of Business Economics (Bbe), Business/Managerial Economics

Aissce, Commerce