An extension of my Operations focus as we continue to expand and enhance our Professional and Managed Service offering.

One smart platform. Four amazing solutions. Limitless delivers AI powered, crowdsourced customer experiences. We stand for GoodGig and we believe that everyone has limitless potential and deserves to feel valued. Our technology empowers brand experts to create amazing customer experiences for everyone.We want to redefine service by delivering exceptional experiences for everyone. in harnessing the combined power of brand advocates and marketplace technology, we… Show more One smart platform. Four amazing solutions. Limitless delivers AI powered, crowdsourced customer experiences. We stand for GoodGig and we believe that everyone has limitless potential and deserves to feel valued. Our technology empowers brand experts to create amazing customer experiences for everyone.We want to redefine service by delivering exceptional experiences for everyone. in harnessing the combined power of brand advocates and marketplace technology, we help our clients transform customer service into a valued customer experience.I work with an awesome team discovering, designing and delivering solutions that make all of that a reality, all day, every day, on a Global scale with fantastic clients.Check us out - https://www.limitlesstech.com/ Show less

One smart platform. Four amazing solutions. Limitless delivers AI powered, crowdsourced customer experiences. We stand for GoodGig and we believe that everyone has limitless potential and deserves to feel valued. Our technology empowers brand experts to create amazing customer experiences for everyone.We want to redefine service by delivering exceptional experiences for everyone. in harnessing the combined power of brand advocates and marketplace technology, we… Show more One smart platform. Four amazing solutions. Limitless delivers AI powered, crowdsourced customer experiences. We stand for GoodGig and we believe that everyone has limitless potential and deserves to feel valued. Our technology empowers brand experts to create amazing customer experiences for everyone.We want to redefine service by delivering exceptional experiences for everyone. in harnessing the combined power of brand advocates and marketplace technology, we help our clients transform customer service into a valued customer experience.I work with an awesome team discovering, designing and delivering solutions that make all of that a reality, all day, every day, on a Global scale with fantastic clients.Check us out - https://www.limitlesstech.com/ Show less

A continuation of my role at PC-1 following the acquisition by Connect Managed Services in the Summer of 2017. I remain focused on the evolution of our global delivery frameworks that empower the design, delivery and support of solutions that maintain and enhance our status as a leader within the Customer Experience and Contact Centre Solutions space. Connect delivers 24 x 7 high availability and pain free transformation of business-critical Contact Centre and UC environments… Show more A continuation of my role at PC-1 following the acquisition by Connect Managed Services in the Summer of 2017. I remain focused on the evolution of our global delivery frameworks that empower the design, delivery and support of solutions that maintain and enhance our status as a leader within the Customer Experience and Contact Centre Solutions space. Connect delivers 24 x 7 high availability and pain free transformation of business-critical Contact Centre and UC environments for businesses globally. Managed out of operations centres in North America, Europe and Asia, we have developed a bespoke set of monitoring and automation tools, which combined with our differentiated approach to service management, ensures we deliver a consistent service level performance - typically over 25% above industry standards. Our unique ‘Stabilise, Enhance, Transform’ programme enables a seamless journey from disjointed, legacy technologies and suppliers to a uniform, modern environment with consistent service levels under a single contract. To find out more visit our web site - http://www.connectmanaged.com/ Show less

Aligning the PC-1 Professional and Managed Service offerings to empower the design, delivery and support solutions that maintain and enhance our status as a leader within the Customer Experience and Contact Centre Solutions space. PC-1 are an award winning and innovative provider of customer engagement solutions and contact centre technology related services. We have delivered technology-enabled solutions that keep our clients at the forefront of customer engagement. Whether they’re… Show more Aligning the PC-1 Professional and Managed Service offerings to empower the design, delivery and support solutions that maintain and enhance our status as a leader within the Customer Experience and Contact Centre Solutions space. PC-1 are an award winning and innovative provider of customer engagement solutions and contact centre technology related services. We have delivered technology-enabled solutions that keep our clients at the forefront of customer engagement. Whether they’re adopting digital channels, scaling for growth or setting out on the journey to cloud, we help them make and implement technology choices that maximise operational efficiency, enhance customer experience and improve business performance. See more at: http://www.pc-1.co.uk/#sthash.N3ut952U.dpuf Show less

Ensuring the PC-1 Managed Services offering is empowered to design, deliver and support solutions that maintain and enhance our status as a leader within the Customer Experience and Contact Centre Solutions space. PC-1 are an award winning and innovative provider of customer engagement solutions and contact centre technology related services. We have delivered technology-enabled solutions that keep our clients at the forefront of customer engagement. Whether they’re adopting digital… Show more Ensuring the PC-1 Managed Services offering is empowered to design, deliver and support solutions that maintain and enhance our status as a leader within the Customer Experience and Contact Centre Solutions space. PC-1 are an award winning and innovative provider of customer engagement solutions and contact centre technology related services. We have delivered technology-enabled solutions that keep our clients at the forefront of customer engagement. Whether they’re adopting digital channels, scaling for growth or setting out on the journey to cloud, we help them make and implement technology choices that maximise operational efficiency, enhance customer experience and improve business performance. See more at: http://www.pc-1.co.uk/#sthash.N3ut952U.dpuf Show less

Synchronising the HGS Transformation Practice & Methodology with award winning operational excellence and functional expertise, to maintain HGS as a 'Preferred Partner for Transformational Solution Design and Delivery' for both existing and future supplier and client partnerships. HGS is a world leader in Customer Relationship and Business Process Management, delivering seamless service to some of the world's most recognized brands out of and across North America, Europe, Asia, and… Show more Synchronising the HGS Transformation Practice & Methodology with award winning operational excellence and functional expertise, to maintain HGS as a 'Preferred Partner for Transformational Solution Design and Delivery' for both existing and future supplier and client partnerships. HGS is a world leader in Customer Relationship and Business Process Management, delivering seamless service to some of the world's most recognized brands out of and across North America, Europe, Asia, and Africa. With a global footprint and an experience of over three decades, we have helped our clients deliver exceptional results. We have developed and implemented some of the best-known processes and practices to deliver a comprehensive range of industry-specific solutions. Visit us @ http://www.teamhgs.com/uk/ Show less

After joining HGS in 2000 Nick rose through the ranks to assume front-line operational roles in organisations for household brands, being awarded ‘Employee of the Year’ on two separate occasions. Notably he was Operations Manager for the award winning Unilever Consumer Careline and was a key figure in the set-up and delivery of HGS’s European offices in Hamburg, Paris, Rotterdam and Rome for HGS.As a dedicated and standout employee, Nick steadily rose through the ranks to assume… Show more After joining HGS in 2000 Nick rose through the ranks to assume front-line operational roles in organisations for household brands, being awarded ‘Employee of the Year’ on two separate occasions. Notably he was Operations Manager for the award winning Unilever Consumer Careline and was a key figure in the set-up and delivery of HGS’s European offices in Hamburg, Paris, Rotterdam and Rome for HGS.As a dedicated and standout employee, Nick steadily rose through the ranks to assume front-line operational roles in organisations picking up critical and transferrable skills.STAKEHOLDER MANAGEMENT * Engaging with ‘c’/function head level contacts (including 100FTSE companies) as part of programme reviews and solution enhancements * European standardisation progamme for 100FTSE client.* Shortlisted (with special mention) in European Call Centre Awards in 2012 & ‘13 for “Best Outsourcing Partnership”* Improved client satisfaction results by 10% in first year as Site Director, LondonCONTINUOUS IMPROVEMENT* ‘Performance Improvement Process’ is now ‘best practice blueprint’ across HGS Europe – ratified by Accenture in independent operational review as ‘Best in Class’* “Employee of the Year” in 2006 and 2011* Design and development of structured Talent Identification and People Development programmes FINANCE MANAGEMENT* Revenue and PBIT planning and actual results typically sits at

Directing the successful achievement of organisational and client operational strategy across multiple and varied verticals, including accountability of the Training, Recruitment and Facilities functions within site.A macro view of Nick’s key objectives:* Total Site and support functions deliverables * Business development, growth and profitability* Stakeholder satisfaction results (internal and external)* European New Business and C-level engagement activities*… Show more Directing the successful achievement of organisational and client operational strategy across multiple and varied verticals, including accountability of the Training, Recruitment and Facilities functions within site.A macro view of Nick’s key objectives:* Total Site and support functions deliverables * Business development, growth and profitability* Stakeholder satisfaction results (internal and external)* European New Business and C-level engagement activities* Financial forecasting and budget management (P&L)* In excess of 150 contractual KPI’s * Enhancement, creation and deployment of Group, Local Geo business and client strategy process (including technology)* Development of employees through structured and measurable development programmes.* Third party relationship management Show less

Directing and planning operational activities according to organisational and client strategy and deliverables across 5 Contact Centres in Europe, located in London, Paris, Rotterdam, Hamburg and Rome.* Centres are a combination of implants within client offices and independant offices.** Centres were built from the "ground up" within a 9 month period from Jan 2011 to 2012.

Assuming operational responsibility for the largest FMCG Contact Centre in the UK and the largest Unilever Consumer Centre in Europe.Delivering a 30% increase in call quality, a 60% decrease in errors and a CSAT rating constantly in excess of 80% resulted in the being short listed CCA “Best Experience” and “Best Outsourcing Relationship” and Nick's Operating Procedures were selected as “the blueprint for Europe” by Accenture.Significant savings were achieved through people… Show more Assuming operational responsibility for the largest FMCG Contact Centre in the UK and the largest Unilever Consumer Centre in Europe.Delivering a 30% increase in call quality, a 60% decrease in errors and a CSAT rating constantly in excess of 80% resulted in the being short listed CCA “Best Experience” and “Best Outsourcing Relationship” and Nick's Operating Procedures were selected as “the blueprint for Europe” by Accenture.Significant savings were achieved through people development by the creation of a 'self funding' Advisor Development Programme, producing a 5% reduction in costs through a increase in productivity and reduction in frontline advisor costs. Show less