Hernan Cortes, M.Div Email & Phone Number

San Diego Metropolitan Area

Chula Vista, California

► Oversees all aspects of operations for the Fortune 500 company within a 24/7 environment, including management of 320+ team members and 6 assistant managers across multiple shifts; identified as leader across 5 locations in 11 years. Drives the regions highest promotions rates from team member to team leader; promoted 14 team members at 1 location.► Delivers positive, impactful culture change with leadership development, performance management, and mentorship. Strategically identifies… Show more ► Oversees all aspects of operations for the Fortune 500 company within a 24/7 environment, including management of 320+ team members and 6 assistant managers across multiple shifts; identified as leader across 5 locations in 11 years. Drives the regions highest promotions rates from team member to team leader; promoted 14 team members at 1 location.► Delivers positive, impactful culture change with leadership development, performance management, and mentorship. Strategically identifies, recruits, and retains top tier talent; reduced attrition from over 50% to less than 25% annually. Analyzes data and assesses gaps within store operations; supports continuous improvement and streamlined operations.► Accountable for multi-millions in revenues and P&L management; manages payroll. Improves customer experience with world class training programs, customer service, and organizational effectiveness. Manages schedules, logistics, and $1MM+ in inventory; leads ship-from-store program and serves as fulfillment center.► Engages teams and improves morale; develops and leverages new tools, reports, and processes; consistently achieves rankings in the Top 5. Supports brand awareness with community initiatives and collaborations with schools and non-profits. ► Received top scores on Best Team Survey for G296; recipient of R200 Community Service Award, Target, 2011. Show less

Greater San Diego Area

► Directly accountable for all day to day operations, including staff leadership, recruiting, hiring, training, and performance management to 30+ employees; mentored with strategic leadership development and evaluations. Maintained full responsibility for P&L reporting; created and implemented action plans for performance improvements. ► Served as District Labor Management Specialist, District Lead of New Marketing Promotions, and instructor for District Retail Management Program; actively… Show more ► Directly accountable for all day to day operations, including staff leadership, recruiting, hiring, training, and performance management to 30+ employees; mentored with strategic leadership development and evaluations. Maintained full responsibility for P&L reporting; created and implemented action plans for performance improvements. ► Served as District Labor Management Specialist, District Lead of New Marketing Promotions, and instructor for District Retail Management Program; actively managed inventory to control costs and maximize profits. Built and executed a highly successful engagement strategy in store; reduced employee turnover from 50% to 24%. Show less

Greater San Diego Area

► Served as key point of contact and liaison to a diverse customer base; cultivated relationships and drove customer loyalty. Led a collaborative, motivated team to obtain sales goals and metrics; developed and implemented engaging customer promotions to optimize revenues; ensured all company objectives, standards, policies, and procedures were met.► Made strategic recommendations on process improvements and departmental initiatives; analyzed metrics and reports; identified and resolved… Show more ► Served as key point of contact and liaison to a diverse customer base; cultivated relationships and drove customer loyalty. Led a collaborative, motivated team to obtain sales goals and metrics; developed and implemented engaging customer promotions to optimize revenues; ensured all company objectives, standards, policies, and procedures were met.► Made strategic recommendations on process improvements and departmental initiatives; analyzed metrics and reports; identified and resolved issues with effective decision-making; delivered expert conflict resolution and problem-solving. Facilitated training to team members for excellent guest services; supported product knowledge store-wide.► Implemented new system to improve communications for all ROTO’s, promotions, MAP activities and special events. Show less

Greater San Diego Area

► Managed all day to day operations, including staff recruiting, hiring, scheduling, administration, project management, performance management, customer service, and business development. Implemented strategic plans to maximize sales and achieve key metrics; trained sales staff on best practices and compliance.► Developed strong relationships with customers to drive customer satisfaction; ensured excellent customer experience.

Master'S Degree, Divinity/Ministry

Bachelor'S Degree, Organizational Behavior

Advance Course Graduate, Captain'S Advanced Course