Managing human resources dept along with the head of Facilities, Administration and Culture for the Birdeye India office. My role involves designing company policies and setting objectives for the HR team. I also help shape our employer brand strategy along with end-to-end office management, vendor management, and handling the company events. Developing, reviewing, and improving administrative systems, policies, and procedures. Set objectives for the HR team and track progress Design and implement company policies that promote a healthy work environment Discuss employees’ career development paths with managers Organize learning and development programs Ensure HR staff addresses employees’ requests and grievances in a timely manner Managing new joiners onboarding in a smooth manner, exit interviews and periodic employee discussions Maintain HR procedures that comply with labor regulations Employee Relations & Counselling Grievance Redressal and various other crucial operations of the HR function Events, Training & Development Ensuring office is stocked with necessary supplies and all equipment is working and properly maintained. Manage All external vendors (such as food, cabs, supplies) plus office support staff (such as Pantry, Housekeeping, front desk, security) Planning, scheduling, and promoting office events and activities Own and drive the Culture Committee and all their initiatives Partner with the senior leadership on Employee happiness strategy Design and periodically run employee feedback surveys. Analyse results and own initiatives in improving employee experience. Drive Fun @ Work initiatives. Be an advocate of Birdeye’s culture and values, partnering with our business leaders to help them raise the bar on building great teams. Be actively involved in analysing office space requirements and work towards identifying new/additional space as and when needed. KEEP EMPLOYEES HAPPY

 Planning and tracking to quarterly results of the annual budget Focus on improving yield management by exploring avenues to increase revenue on services as well as by focusing on signing clients with more purchasing power Focus on increasing efficiency of the business centres operations by continuously monitoring expenses Ensuring optimum and effective utilisation of funds in providing congenial work environment and basic amenities in the work premises Facilities tour to the client at the time of client visits General administration and ensuring business continuity from an infrastructure and facility perspective Procurement of all office infrastructure and facility related items such as stationary, furniture, consumables and Electricals Managing facilities as per ISO standards Vendor Management including negotiation, selection, contract award and monitoring of SLA Escalation Point for completes Vendor Management, Maintenance, Inventory, Housekeeping and Business Support Services and maintain process flow Analyze factors like occupancy levels, parking status, housekeeping, security, pantry, client complaints and any other service related issues within the timeline Management of 24-Hour Physical Security through the service of a reputed Security Company Coordinating with the internal cross-functional departments / offices for smooth execution of day to-day business operations Organizing in-house events like get-togethers and off-sites Ensuring maintenance of electrical equipments viz. DG Sets, AC Plant, UPS, Electricity Panels, Xerox, Fax, Computers, Printers Coordinate with building management for safety, security, elevator maintenance Compiling of MIS via executives for accounting process Operations team management and supervision including drawing up their responsibilities and monitoring their performance Implementing staff welfare policies with key focus on enhancing employee motivation

Functional Exposure:Operations Management Managing customer service operations inclusive of conceptualising & implementing short / long term plans; managing team with focus on excelling business targets & service delivery metrics & achieving organisational objectives. Enhance client money understanding across all Customer Service and Operational teams offering guidance where applicable on BAU or proposed process changes. Supporting BCP arrangements for the team by preparing the risk matrix which rated all the functionsProcess Management Onsite transition of two critical client money processes from the UK which require in depth knowledge of Client Money Regulations. Preparing Standard Operating Procedures, manuals to facilitate smooth functioning of process, ensuring conformance to Service Level Agreements. Ensure that any statutory reporting is completed on time and in the required format & that all reconciliations completed in accordance with the FCA regulations.Customer Relation ManagementTeam Management/Training Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets. Reviewing, evaluating and updating Product training modules as needed, and communicating the changes to the customer Training/Program Manager.  Coaching, training & developing the team members to ensure the high operational efficiency and the product knowledge.  Producing MI for Senior Management to quantify the daily tasks and team achievements. Managing reward and recognition schemes for the team, identify training and developmental needs for the team, manage poor performance, escalating to Manager and HR where necessary. Appraisals and career development of team members.Projects: Transitioned Transfers project from UK and was the first one to handle the Transfers Queue in India. Trained the entire team and handled the complex cases.