Ramakrishna N Email & Phone Number

Bengaluru, Karnataka, India

~ Management, Social media, Live Escalations~Pan India Vehicle service and sales escalations ~Consumer forum, grievance redressal, NCH

Bangalore Urban, Karnataka, India

~RTQM & floor support for resources~Work force management - effective utilisation of available resources~Trained and developed the new hire teams for the customer-facing and QA roles to maintain proper workflow as per team-specific KPIs.~Marked charts/graphs to record results and delivered presentations, training & briefings for the team.~Appointed as the SPOC for vendor management for boosting quality scores and improve the CSAT.~Implemented a PROJECT to increase org-wide QA scores and CSAT by providing all teams with corrective feedback.~Led corporate-wide initiatives to help guide enterprise and business-level goals.~Primary SPOC for Live escalations and evaded escalations

Bangalore Urban, Karnataka, India

~Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.~Trained in conversational Languages to enhance the service of customers.~Improved customer satisfaction scores through the application of superior conflict resolution and problem-solving skills.

Bangalore Urban, Karnataka, India

Bangalore Urban, Karnataka, India