Suyash V. Ambavane Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Navi Mumbai, Maharashtra, India

* Successfully managed high net worth clients across 12 locations, overseeing nearly1000MT of monthly transactions, resulting in a 15% increase in client satisfaction and a10% reduction in transactional discrepancies. · Managed the SAP order managementsystem, overseeing the creation, processing, and tracking of customer orders, resulting instreamlined order creation and increased accuracy. · Expertly managed customer queries,achieving a 20% reduction in query resolution time and enhancing overall customersatisfaction. · Developed and implemented strategies to prepare and process sales ordersfor all domestic plants and warehouses within a 15day schedule, saving significant latedelivery fees. · Acted as a single point of contact for Account Managers and SalesPartners, facilitating seamless communication between customers, warehouses, andfreight carriers. · Provided daily plant wise dispatch plans, closely monitoring and trackingsales on a daily basis, ensuring efficient business transactions. · Provided logistic supportby coordinating with local transporters to arrange required vehicles for smoothdispatches. · Maintained meticulous records of customer interactions, processedcustomer accounts, and filed relevant documents. · Conducted root cause analysis todiagnose problems and proposed optimal solutions to customers, ensuring a positive andprofessional image during high stress situations. · Undertook special assignments andrelated duties to continually improve customer service and meet evolving business needs.

Mumbai, Maharashtra, India

(Control tower)Successfully managed and executed import/export operations, resulting in seamless logistics and supply chain management. • Coordinated with operations to ensure timelyand efficient delivery of cargo, including arranging trucking and custom house brokerageservices. • Developed and maintained a control tower to monitor and manage import/export shipments, ensuring accurate and up-to-date load plans • Utilized data integration to streamline operations, resulting in improved accuracy and efficiency. • Received and prepared shipping documents, including shipping instructions and draft house bill of lading. • Conducted thorough checks on draft carrier bills of lading to ensure accuracy and compliance. • Submitted jobs for pre-alert and sent AMS/ACI filings as required, ensuring timely and effective communication with carriers.• Actively engaged with customer service teams to resolve any issues and ensure customer satisfaction,utilising tools for reporting purposes.

Mumbai, Maharashtra, India

Managed logistics operations and led a team of line haul executives at the mother hub for dailyshipment planning for almost 43 satellite hubs • Implemented cost-saving strategies by scheduling justified trucks and reducing expenses,TAT, and cost control • Developed vehicle load distribution and route planning plan and managed vendor relationships • Coordinated with zonal and national distribution teams for timely and error-free delivery • Established a dispatch point Streamlined and optimized the distribution process by implementing adedicated dispatch point • Incorporated reverse logistics: Implemented efficient processes to handle product returns and optimize asset recovery.• Added ad hoc activities: Addressed unforeseen challenges and optimized supply chain operations through the execution of ad hoc activities. • Executed continuous improvement plan for Transportation management• Key achievement: Led the IWIT project and completed it ahead of time, resulting in a 40% cost savings.

Powai, Maharashtra, India

Implemented effective account management strategies to maintain strong relationshipswith existing and new clients, resulting in increased customer satisfaction and retention.Customer service management • proactively identified new business opportunities and successfully converted leads into clients through effective sales and negotiation skills. • Developed and maintained strong relationships with high net worth clients by serving as a single point of contact and providing personalized customer service. • Conducted regular meetings with both clients and bankers to understand their business needs andexplore new opportunities for collaboration. • Quickly resolved customer complaints andissues through effective problem-solving skills and interpersonal communication. •Received recognition for outstanding performance within two months of starting the role,highlighting the impact of the work

Advance Certificate In (Logistics & Supply Chain), Supply Chain Management, A+

The IMC Chamber of Commerce and Industry

Master Of Business Administration - Mba, Marketing, A

Strategic Planning |Market Research |Marketing Campaigns |Consumer Behavior |Cost Volume and Profit Analysis of Demand

Postgraduate Degree, International Business, A

International trade/ Import Export / international finance/ logistics air road sea / shipping/ planning / supply chain/ planning/.

Bachelor Of Commerce - Bcom, Marketing, A