Contara Tan Email & Phone Number

Andover, Massachusetts, United States

Boston, Massachusetts, United States

Boston

Andover, Ma

Administer, configure and troubleshoot large and SMB based data networks, IP Telephony systems, Wireless Technologies. Network Management application Center (IMC), Aruba Airwave, Aruba ClearPass for Fortune 500 companies, school districts and municipalities. • Mentor and provide guidance for the HP worldwide Level One and Level Two engineers. • Elevate critical issues and work with the HP Level Three engineers in duplicating, isolating, and providing timely solutions to resellers and customers. • Continually build lab system environments to simulate product and customer environments for the following product sets: WLAN/SWITCH/ROUTER and Servers (VMware, MS SQL Server, Microsoft Windows, Microsoft Network Policy, DNS, Domain controller, Active directory, Aruba Clearpass and IMC server) servers.

Malborough,Ma

Provided hands on L2 support for 3Com/HP resellers and end users in support of the NBX and 3com's Linux SIP based IP telephony platforms, AudioCodes gateways, HP A-Series Multi Services Router voice, digital, FXO/FXS, Conference Servers, and SIP Phones. • Partnered with field engineers/customers in designing, troubleshooting and implementing complex voice based networks. • Performed Oracle installs, upgrades and support for database issues. • Extensive knowledge with ISDN, T1, E1, BRI, Analog, Centrex service and SIP Trunking. • Collaborated with engineers in global support environment to resolve high profile issues impacting voice and data networking.

Cambridge,Ma

Technical Support for Artisoft TeleVantage, Vertical Instant Office, and Vertical Wave PBX Telephone system platforms. Strong knowledge of SIP and H.323 protocols for VoIP telephony. Windows server platforms, Intel Dialogic voice boards and drivers (both Host Media Processing (HMP) and standard hardware based)Mentored and trained other members of the support team. Handled escalations received from resellers and Vertical Sales group. Chief liaison between Support and Development groups. • Evaluated forum posting and Onyx issues for potential as Knowledge base articles or bugs. • Main technical lead from management conference calls. • First line for the Q & A Forum in Outlook. Responding to Support Representative questions in a timely manner within the Forum and escalating for development review where necessary. • Worked with the support representatives on conference calls with customers and Central Office where needed. • Tested product issues with QA and Development.

Maynard, Ma

• Designed and built custom applications utilizing Visual Basic and Access for administrative and financial end user requests.• Responsible for development and enhancement of applications using Visual Basic, Access, SQL server 6.5.• Effectively worked with IS department and DSS to create and implement efficient quality controls to verify and maintain data integrity.• Developed product release plans and participated in ongoing quality assurance testing.• Created training and knowledge base documentation for all product team members.

Business Administration And Management, General

Associate Of Science - As, Business Administration And Management, General