Alena Conte, Mba Email & Phone Number

Portland, Oregon Metropolitan Area

Tech sales within the cashless ecosystem. Develop and maintain relationships with assigned customers, while working to increase the account base through prospecting, networking, and following up on leads.Continually build a pipeline of new business, upsell, and cross-sell opportunities.Exceed activity, pipeline, and revenue goals on a monthly basis.An authority on PayRange products and conduct discovery calls, presentations, and demos with prospects and customers.Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in our CRM system.

● Developed relationships, built trust and influence to create a base for a long-term source of clients by using referrals, direct marketing, occupational and special-interest groups.● Determined client's needs and financial situations by scheduling fact-finding appointments, investigated the extent of present coverage and investments; analyzed long-term goals and developed proposals for consideration.● Managed consultant contracts and ensured deliverables within scope, schedule and budget.● Conducted new product research and analysis for development and expansion.● Created a coordinated protection plan by calculating and quoting rates for immediate coverage.● Implemented actions and long-term strategies.● Led and participated in strategic planning and implementation initiatives.● Provided customer service internally/externally and reconciled customer's billing disputes.● Applied big picture systems and strategic thinking for innovation, problem solving and conflict management.● Developed, interpreted and implemented administrative rules. ● Collaborated with multiple insurance carriers to establish, review and help place new business in existing and emerging markets.● Developed, designed and maintained the company webpage, developed marketing plan to include social media markets and a customer referral program and developed/managed online presence, Search Engine Optimization (S.E.O.) integration and target marketing.● Trained new agents and oversaw the relationships between the insurance companies and clients.● Contributed to intellectual capital and best practices on email, website, social media and via direct marketing.● Wrote proposals, sensitive email correspondence to management, formal letters regarding cancellation of coverage, webpage and blog content, marketing plans and more. ● Spearheaded client and networking presentations, onsite work sessions, and correspondence between underwriters, claims department and accounting.

● Responsible for reviewing/ presenting renewal contracts to clients to improve and sell additional policies as needed.● Provided technical expertise (knowledge of insurance coverage and products, staying updated on industry) with service of new and existing clients through cross selling opportunities, account development, execution of client requests and problem solving following strict guidelines and best practices.● Managed all pre-renewal activities for clients, including pre-renewal evaluation, quoting the marketplace and sales appointments.● Maintained a high degree of customer retention and exceeded sales quotas consistently.● Developed cordial and effective relationships with clients, co-workers, carriers, vendors and other business contacts.● Exemplified the ability to work independently or as a team member.● Identified problems, summarized and developed strategic solutions with the client by incorporating the company's culture, mission and future staffing needs.

Portland, Oregon Area

●Served as point of contact for all billing adjustments, collections and corrections.●Recommended coverage and advised on potential insurance gaps and sold personal and commercial lines insurance products.●Worked in a fast-paced environment and handled a high volume of calls.●Provided strong customer service and exemplified strong interpersonal and organizational skills.●Excellent time management skills managing multiple requests while performing at a high level of attention to detail and accuracy.●Enthusiastic attitude, cooperative team player, adaptable to new or changing circumstances, professional demeanor, sensitive to client needs, self-motivated, creative and innovative.

Portland, Oregon Area

Provided real time customer solutions to individual and business to business clients. Escalated customer support concerns and delegated technical solutions to management. Assisted with billing customer service, worked with the accounting department in open ticket delays. Helped clients understanding of the product and offered warranty solutions. Training of new staff via live support, job shadowing and peer mediation.

Masters Of Business Administration

Bachelor Of Applied Science - Basc, Business Administration

High School Diploma

Digital Marketing