Qian (Choco) Lu Email & Phone Number

Sweden

A smart assistant for people with visual impariments to travel independently, safely, and connectedly.

Stockholm, Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

Together with tech product support, developers, product manager, and contribution strategist, we were building a better developer experience.Achievements:=> Led accessibility compliance for developer content.=> Drove the design of a style guide for developer content.=> Contributed to content testing before a MVP launch.=> Contributed to a contribution model for product managers, developers, and other stakeholders.=> Made a content audit on the current developer content.=> Contributed to user journey mapping.=> Analyzed user behaviors with the product manager using Google Analytics data.=> Created content templates.=> Studied and concluded a tone and voice for developer content

Stockholm, Stockholm County, Sweden

A content contributor to education and marketing materials

Stockholm, Sweden

Currently contributes to a documentation project for an IP Multimedia Subsystem (IMS) solution:=> Handled various types of user contents in an Agile process.=> Encouraged developers to contribute to content development in a docs-like-code process.=> Studied DITA migration.

Stockholm, Sweden

Assigned on Combitech IP Multimedia Subsystem (IMS) documentation project:=>Created Operation Manual for C20 Trains Using CBTC (Communication Based Train Control) based on a field study and hands-on experience with simulators.=>Studied about JIRA and drove the implementation of JIRA between technical writing anddevelopment teams.=>Participated in a Proof of Concept (PoC) for browsing and retrieving technical information via mobile as a UX designer.=>Contributes to technical communication in DITA for radio base stations.

Shanghai City, China

Worked as a contract contributor to the documentation set for a broadcast over LTE solution:=> Maintained the following documents during each release upon trouble reports and feature description: parameter reference, troubleshooting guide, user guide, system administration guide, installation instructions, and alarm reference.=> Provided technical writers’ point of view on internal technical documents written by developers.=> Organized discussions with other technical writers about topics across technical communication and technologies.=> Explored new tools for productivity improvement.Major achievements:=> Studied DITA conversion and documented working instructions for a pilot conversion project with findings of the study.=> Designed and built up the skeleton of a wiki page for the technical communication team.=> Initiated and provided requirements for a lightweight automation tool to increase documenting productivity with two developers.=> Designed a user guide for a Web GUI upon use cases and user analysis.=> Restructured an installation guide by organizing tasks for better usability.=> Cleaned and restructured an API document for better retrievability and usability upon developers’ learning style.=> Designed a study plan for tech comm newbies and mentored an intern for six months with that plan.

Beijing, China

Worked as a contract contributor to the documentation set for a Gigabit-capable passive optical network (GPON) solution:=> Designed and structured new documentation upon new customer information requirements or for new products;=> Designed troubleshooting guide for the optical line terminal (OLT).=> Participated in developing a product specification and an alarm reference for the OLT.=> Maintained hardware installation guide, TL1 and CLI references and provisioning guides for the OLT upon new features and trouble reports during each release.=> Prepared release notes for the OLT.=> Enhanced communication skills with developers and SMEs through interviews, workshops, phone calls, and emails.=> Organized discussions within the technical writing team about technical topics (GPON, etc.) and writing methods and techniques (modular writing, etc.)=> Organized knowledge sharing within the technical writing team.

Shanghai City, China

=> Proofread and revised instructional manuals.=> Translated English technical documents to Chinese.=> Took charge of project documentation.=> Coordinated with project stakeholder.

Wuhan, Hubei, China

=> Updated manuals for environment monitoring instruments, such as an atomic absorption spectrophotometer, upon products upgrade.=> Updated product criteria upon state standards and requirements for quality control.=> Developed communication skills with engineers and SMEs by interviewing them for detailed information about products.=> Studied products for technical accuracy of documentation. => Assisted engineers to do experiments.=> Learned about technical writing and products.=> Translated English technical documents to Chinese.

Master Of Social Science, Human-Computer Interaction

Activities and Societies: Learned about Human-Computer Interactions (HCI) theories and methodologies, user-centered systems design, user.

Bachelor Of Engineering (B.E.), Environmental Engineering

I studied in Wuchang Branch of HUST. For students graduating from 2005 to 2011, HUST issued graduation and degree certificates directly.

Feminist Theory And Intersectional Analysis

Qualitative Methodology For Public Health, Pass With Distinction

Quantitative Research Methods For The Social Sciences, Pass With Distinction

Innovation Game Summer School, Innovation Game

Activities and Societies: Game design theories study and hands-on workshops; Project work for gamifying patients' engagement in medical.