A smart assistant for people with visual impariments to travel independently, safely, and connectedly.

Together with tech product support, developers, product manager, and contribution strategist, we were building a better developer experience.Achievements:=> Led accessibility compliance for developer content.=> Drove the design of a style guide for developer content.=> Contributed to content testing before a MVP launch.=> Contributed to a contribution model for product managers, developers, and other stakeholders.=> Made a content audit on the current developer content.=> Contributed to user journey mapping.=> Analyzed user behaviors with the product manager using Google Analytics data.=> Created content templates.=> Studied and concluded a tone and voice for developer content

A content contributor to education and marketing materials

Currently contributes to a documentation project for an IP Multimedia Subsystem (IMS) solution:=> Handled various types of user contents in an Agile process.=> Encouraged developers to contribute to content development in a docs-like-code process.=> Studied DITA migration.

Assigned on Combitech IP Multimedia Subsystem (IMS) documentation project:=>Created Operation Manual for C20 Trains Using CBTC (Communication Based Train Control) based on a field study and hands-on experience with simulators.=>Studied about JIRA and drove the implementation of JIRA between technical writing anddevelopment teams.=>Participated in a Proof of Concept (PoC) for browsing and retrieving technical information via mobile as a UX designer.=>Contributes to technical communication in DITA for radio base stations.

Worked as a contract contributor to the documentation set for a broadcast over LTE solution:=> Maintained the following documents during each release upon trouble reports and feature description: parameter reference, troubleshooting guide, user guide, system administration guide, installation instructions, and alarm reference.=> Provided technical writers’ point of view on internal technical documents written by developers.=> Organized discussions with other technical writers about topics across technical communication and technologies.=> Explored new tools for productivity improvement.Major achievements:=> Studied DITA conversion and documented working instructions for a pilot conversion project with findings of the study.=> Designed and built up the skeleton of a wiki page for the technical communication team.=> Initiated and provided requirements for a lightweight automation tool to increase documenting productivity with two developers.=> Designed a user guide for a Web GUI upon use cases and user analysis.=> Restructured an installation guide by organizing tasks for better usability.=> Cleaned and restructured an API document for better retrievability and usability upon developers’ learning style.=> Designed a study plan for tech comm newbies and mentored an intern for six months with that plan.

Worked as a contract contributor to the documentation set for a Gigabit-capable passive optical network (GPON) solution:=> Designed and structured new documentation upon new customer information requirements or for new products;=> Designed troubleshooting guide for the optical line terminal (OLT).=> Participated in developing a product specification and an alarm reference for the OLT.=> Maintained hardware installation guide, TL1 and CLI references and provisioning guides for the OLT upon new features and trouble reports during each release.=> Prepared release notes for the OLT.=> Enhanced communication skills with developers and SMEs through interviews, workshops, phone calls, and emails.=> Organized discussions within the technical writing team about technical topics (GPON, etc.) and writing methods and techniques (modular writing, etc.)=> Organized knowledge sharing within the technical writing team.

=> Proofread and revised instructional manuals.=> Translated English technical documents to Chinese.=> Took charge of project documentation.=> Coordinated with project stakeholder.

=> Updated manuals for environment monitoring instruments, such as an atomic absorption spectrophotometer, upon products upgrade.=> Updated product criteria upon state standards and requirements for quality control.=> Developed communication skills with engineers and SMEs by interviewing them for detailed information about products.=> Studied products for technical accuracy of documentation. => Assisted engineers to do experiments.=> Learned about technical writing and products.=> Translated English technical documents to Chinese.