From proofreading to on sale, I help authors publish their work while keeping them in control of their rights and royalties.I check for errors, convert content to ebooks, prepare print interiors, and source stunning cover art and engaging descriptions.

• Overseeing and conducting software testing • Designing, documenting and implementing QA processes • Designing and developing data capture spreadsheets • Designing templates for internal communications • Liaising with internal and external stakeholders and third parties to showcase developments and gather feedback • Testing new features • Producing detailed, evidenced reports and recommendations based on findings of QA processes • Coaching scrum teams on Agile methodology • Running weekly staff wellbeing sessions

Since starting last year I have brought my technical communication skills to bear on processes around management of maintenance tickets, resulting in dramatic improvements in the reporting and tracking of requests and bringing outstanding ticket numbers down to less than a quarter of their previous levels.I have supported significant changes in development processes, including coaching team members in Scrum and agile methodology, facilitating the cascade of planning from top-level requirements gathering to detailed task cards, and ensuring progress is well communicated to stakeholders.I managed a significant project to ensure GDPR compliance, covering auditing, redesigning and communicating both internal processes and our offering to business customers. This has included liaising with solicitors, stakeholders at all levels, third parties and developers to ensure all tasks were accomplished within the legal deadline.As an active participant in monthly ops reviews, I assist in ensuring efficacy and efficiency in all aspects of the business. As part of this I have contributed to a thorough redesign of the staff induction process.I am involved in a high-level management programme to improve workplace culture. This includes reviewing internal processes, implementing learning opportunities, informal individual coaching and running a weekly wellbeing session called "Jen's Zen".

I provided internal and second-line support for our NHS compliance and performance platform, while managing the through-put of both bug-related and development work for the technical team.I consistently kept the outstanding customer bug count in single figures and reduced it to zero multiple times, by successfully designing and implementing an Agile process for dealing with incoming bug reports.I ensured that stability of the system could be tested quickly by designing a series of light-touch manual test scripts that could be followed by anyone to exercise all sections of the platform. Within thirty minutes of a major infrastructure change, I had compiled from these tests a comprehensive list of which modules were and were not adversely affected.I reduced the number of issues being passed to the technical team by creating and growing an internal FAQ wiki, based on queries from customers and colleagues. This was referenced frequently by customer facing staff and supported their ongoing learning.I delivered a full re-implementation and migration of several major product modules, including NICE and CQC solutions.I enabled any team member to update vital internal software and content. I did this by designing and documenting appropriate workflows and building internal tools to support them.I was responsible for:- Overseeing development using Agile methodology (Scrum)- Second line support, bug triage and processing- Testing new developments and customer work- Developing and maintaining internal and customer-facing documentation (Word, Confluence, Adobe Acrobat)- Developing and maintaining reports (Report Builder)- Developing and maintaining internal tools (HTML, Javascript, CSS, ASP, VBA)

- Writing customer-facing and internal documentation - Improving the document creation process - Researching, analysing and reporting on NHS regulatory changes, compiling information into database modules - Managing the online help & resource centre - Managing the product life cycle - Designing and testing new functionality in the core software product - Supporting colleagues with advanced use of the core software product - Presenting new functionality and modules to internal teams and customers in web conferences, live demonstrations and at national customer conferences

Note: This job was for Dynamic Change, who were then taken over by Allocate Software.Advanced use of in-house software to support customersProviding support to other teams10 month secondment to product management including: Creating database modules using in-house software wizards Writing supporting documentation Managing roll-out of database modules Testing new functionality in core software product

Analysing solicitor clients’ files and using specialist software to create detailed costs breakdowns and case summariesNegotiating costs settlements with insurers and solicitorsTraining new starters and contributing to internal manuals

Analysing solicitor clients’ files and using specialist software to create detailed costs breakdowns and case summariesNegotiating costs settlements with insurers and solicitorsManaging a small negotiations team