Jen Phillips Email & Phone Number

Stoke-on-Trent, England, United Kingdom

From proofreading to on sale, I help authors publish their work while keeping them in control of their rights and royalties.I check for errors, convert content to ebooks, prepare print interiors, and source stunning cover art and engaging descriptions.

• Overseeing and conducting software testing
• Designing, documenting and implementing QA processes
• Designing and developing data capture spreadsheets
• Designing templates for internal communications
• Liaising with internal and external stakeholders and third parties to showcase developments and gather feedback
• Testing new features

Stoke-on-Trent, United Kingdom

Since starting last year I have brought my technical communication skills to bear on processes around management of maintenance tickets, resulting in dramatic improvements in the reporting and tracking of requests and bringing outstanding ticket numbers down to less than a quarter of their previous levels.I have supported significant changes in development.

Staffordshire

I provided internal and second-line support for our NHS compliance and performance platform, while managing the through-put of both bug-related and development work for the technical team.I consistently kept the outstanding customer bug count in single figures and reduced it to zero multiple times, by successfully designing and implementing an Agile.

Keele, Staffordshire

- Writing customer-facing and internal documentation - Improving the document creation process - Researching, analysing and reporting on NHS regulatory changes, compiling information into database modules - Managing the online help & resource centre - Managing the product life cycle - Designing and testing new functionality in the core software product.

Note: This job was for Dynamic Change, who were then taken over by Allocate Software.Advanced use of in-house software to support customersProviding support to other teams10 month secondment to product management including: Creating database modules using in-house software wizards Writing supporting documentation Managing roll-out of database modules.

Analysing solicitor clients’ files and using specialist software to create detailed costs breakdowns and case summariesNegotiating costs settlements with insurers and solicitorsTraining new starters and contributing to internal manuals

Analysing solicitor clients’ files and using specialist software to create detailed costs breakdowns and case summariesNegotiating costs settlements with insurers and solicitorsManaging a small negotiations team