Contessa S. Email and Phone Number
Contessa S. work email
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Contessa S. personal email
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Contessa S. phone numbers
I’m the IT Director at Proverbs 31 Ministries, a non-profit Christian ministry and in this role I lead the organization’s IT efforts, overseeing a team of three IT professionals in addition to web developer contractors. Before joining Proverbs 31 Ministries, I worked at Cisco Systems for 13 years in various roles within Information Technology, Human Resources and Shared Services.I’m truly passionate about my work and always eager to connect with other professionals. While I enjoy all aspects of my job, I think my favorite stage of a project is working with the client or business unit leader to understand his or her business objectives. I enjoy looking at the big picture to see how technology can connect business units together and improve everyday processes.I have a Bachelors Degree in Business Administration from Appalachian State University with a concentration in Computer Information Systems.I’m always interested in hearing from former colleagues, alumni, other leaders, or just interesting creative individuals, so feel free to contact me if you’d like to connect.Specialties Include: Project Management, Vendor Management, Data Analysis, Process Improvement, Portfolio Management, Trend Reduction, Customer Service, Process Mapping, Adobe Creative Suite, Online Communication, Social Media, Web Strategy, HR Internship Program, University Relations/IT RecruitingAccording to the Gallup's StrengthFinders assessment, my top 5 strengths are:1. Connectedness 2. Maximizer 3. Relator 4. Responsibility 5. Individualization
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Senior Director Of It & OperationsProverbs 31 Ministries Jan 2019 - PresentMatthews, North Carolina, Us
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It DirectorProverbs 31 Ministries Apr 2014 - PresentMatthews, North Carolina, Us•Establishes, plans, and administers the overall policies, processes, and goals for the IT department. •Analyzes the needs of different departments and determines ways to meet business objectives by modifying existing or developing new information processing systems. •Utilize in-depth technical knowledge and business requirements to design and implement secure solutions to meet organizational needs while protecting the corporation's assets.•Develop requirements, outlines, and budgets for all IT projects across various departments of the ministry from conception to completion.•Build and manage IT team of contractors, web developer and IT Support specialists.•Develop security standards, procedures, and guidelines for multiple platforms.
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Project Manager Within Global Business Services: Employee ExperienceCisco Mar 2013 - Apr 2014San Jose, Ca, Us•Manage the Smart Support initiative within Employee Experience which is a single place for Cisco employees to find support whether it is HR, IT, Workplace resources or Learning support.•Drive Oracle’s Live Help tool implementation activities for the Employee Experience organization including IT support, HR support and Staffing Interview Coordination.•Develop change management plan, communications plan and provide admin tool configurations throughout the Employee Experience Click to Chat initiative.•Drive project management/portfolio management software (CA Technologies –Clarity) adoption within Employee Experience by assisting project managers in tracking project financials, time table and project details within the tool•Created and manage online intake web form for all Employee Experience initiative requests and change requests -
Hr Program ManagerCisco Sep 2010 - Apr 2014San Jose, Ca, Us•Program manager for HR-Students To Experienced Professional (STEP) internship program managing multiple program tracks including recruiting, interviewing, on-boarding and off-boarding to ensure best internship experience.•Lead web strategy for the HR contact center by planning and managing the web site based on user experience and collaborating with Cisco internal HR teams to ensure prompt messaging is communicated to Cisco employees during rollouts and outages.•User Interface (UI) analyst for a third party knowledge management tool (InQuira) by creating wireframes, soliciting feedback from the project team and working with Cisco’s intranet team to ensure instranet standards are met.•Provide web usage and accessibility analysis on contact center websites to ensure the needs of the customer are being met.•Serve as point of contact for enterprise wide technology roll outs that affect the contact center analysts by understanding overall initiative and providing training to global teams.•Community Manager for internal HR Connection team on Cisco Quad, enterprise communication and collaboration platform
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Human Resources-It Business Analyst: Staffing, Compensation And Benefits AnalystCisco Jan 2009 - Oct 2010San Jose, Ca, Us•Serves as the liaison between business clients in HR and IT to gather, analyze and document business requirements from business clients in Staffing, Compensation and Benefits.•Writes functional specifications from business requirements and Cisco’s Oracle HRMS system.•Ensures understanding between business clients, engineering team and quality assurance on business requirements and functional specifications.•Works closely with business clients on test cycles through quality assurance testing and user acceptance testing.•Portfolio Manager for Staffing, Compensation and Benefits Application Service Provider (ASP) vendors participating in vendor selection, roadmap and strategic planning and cost saving recommendations through in-house solutions. •Project Manager on Application Service Provider (ASP) security reviews. Work with vendor, program manager and security team to review new vendor/application service provider in order to mitigate security risks during implementation
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Human Resources-It Analyst : Hr Portfolio Manager OfficeCisco Dec 2006 - Jan 2009San Jose, Ca, Us•HRIT Portfolio Manager on Communication & Collaboration IT Application Service Provider (ASP) Council providing analysis and consolidation of ASP vendors within HR.•Created a central repository of ASP vendors and provided recommendations to business clients for all new ASP requests based off of current use and provide better knowledge and understanding of vendors being used within Cisco.•Reduced total number of ASP vendors by 70% through consolidation and vendor remediation.•Worked with senior management and business partners to create mitigation plans for ASP vendors to retire, decreasing overall risk and exposure for HR and Communication & Collaboration IT and cost savings.•Provided quarterly support metrics within HRIT along with root cause analysis of support cases and trend reduction efforts to better aid in decisions made within the organization
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It Analyst – Global Technical Response Center: Customer Support AnalystCisco Jan 2001 - Dec 2006San Jose, Ca, Us•Provided global tier 2 support for HRIT and act as liaison between the global technical response center (GTRC), HRIT and the HR call center (HR Connection).•Created and update FAQs for HR applications in knowledge management tool and provide staff training for Cisco HR applications•Maintained client relationship between Global Technical Response Center and HRIT by meeting with management team and communicating needs and updates on a weekly basis.•Training Coordinator within the GTRC, implementing a training program by analyzing training needs of the team and finding the appropriate training that best fits the group model
Contessa S. Skills
Contessa S. Education Details
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Appalachian State UniversityComputer Information Systems
Frequently Asked Questions about Contessa S.
What company does Contessa S. work for?
Contessa S. works for Proverbs 31 Ministries
What is Contessa S.'s role at the current company?
Contessa S.'s current role is Senior Director of IT & Operations at Proverbs 31 Ministries.
What is Contessa S.'s email address?
Contessa S.'s email address is cs****@****ail.com
What is Contessa S.'s direct phone number?
Contessa S.'s direct phone number is +170484*****
What schools did Contessa S. attend?
Contessa S. attended Appalachian State University.
What are some of Contessa S.'s interests?
Contessa S. has interest in Social Services, Children, Poverty Alleviation, Science And Technology, Animal Welfare, Arts And Culture, Health.
What skills is Contessa S. known for?
Contessa S. has skills like Process Improvement, Crm, Management, Strategy, Cisco Technologies, Human Resources, Training, Customer Service, Enterprise Software, Data Analysis, Project Management, Recruiting.
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