Donna Conticchio Email and Phone Number
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Strategic leadership experience in group and individual life insurance and annuities operations, managing a team of 90 associates within the call center, annuity new business, claims, reinsurance administration, training, and back office processing areas. Claim professional who consistently maximizes process efficiencies by building programs to improve productivity, generate sales and reduce operating costs. Known for establishing policies and procedures, building training programs and generating enthusiasm within work teams. Attuned to industry dynamics and known for the ability to benchmark and leverage best practices. Specialize in communications, presentations, and effective meeting facilitation.Specialties: Career highlights include: Call Center management; Development and implementation of a life claims system to support the largest block of life claims in the USA; President of the Eastern Claims Conference; Developed Unclaimed Property program to identify incurred but not reported claims retrospectively and implemented future process; Represent carriers in the litigation and claim settlement arena; Built training programs with success in reducing training time, and improved quality.
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Officer Of The Board Of DirectorsEastern Claims Conference Sep 2023 - Present
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Claims Optimization Business ImplementationThe Hartford Dec 2021 - Sep 2023Strategic and hands on leadership of Life Claims business optimization to continue to provide a best in class customer service experience. -
Life ClaimsThe Hartford Apr 2016 - Dec 2021
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Manager Life ClaimsAig Jul 2013 - Apr 2016AIG, Neptune, NJ Manager, AIG Benefit Solutions Life and Accidental Death & Dismemberment Claims Manage adjudication of Life and AD&D for Group Life and Affinity blocks of business. Directing the Unclaimed Property program for AIG Benefit Solutions block Manage team of claim professionals in a dynamic environment Introduce new products and develop training for accurate claim processingHandle complex claims and provide technical direction Train and coach staff to bring out the best personal performance and maximize employee engagement Representation of Company with state insurance department, litigation and assist field force with institutional clients -
Avp, Life And Annuity ServicesPenn Mutual Life Insurance Company Apr 2010 - Jun 2013Assistant Vice President, Life and Annuity Services Directed the Unclaimed Property program for death claims in anticipation of state auditsCreated algorithm to identify matches against Social Security Death Master FileImplemented new processes for a quarterly cross check of entire block of business Strategic leader of life insurance and annuities operations, manage a team of 90 call center associates, annuity new business, claims, reinsurance administration, training, and back office processing areas. Handled over 235,000 calls per annum with average speed to answer under 38 seconds Conceptualized and instituted a Career Path program that successfully retained talent Quantified skill sets and created a new model for call center recruitment resulting in less turnover and greater success on the jobStrengthened role of Service Organization in Product developmentReinsurance Administration – critiqued recoverable process and improved recovery time by 90% Systematized New Business product transitions by creating staged triggers for resource deployment
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Director Group Life ClaimsPrudential Feb 2008 - Jan 2010Quality DirectorDirector responsible for Claim Quality Review, New hire and remedial Training, Policies and Procedures, and Complaints. * Led a team of 8 associates for highly technical, time-sensitive, comprehensive quality review* Achieved a processing accuracy improvement rate of 16% (through error trend analyses, development of root causes, and the design and implementation of training and coaching* Brought unique value by creating a training program focusing on practical application of claim theory and process - Training time reduced from 8 to 6 weeks - Post-training coaching time period reduced from 12 weeks to 8 weeks * Developed and maintained policies and procedures to address procedural and regulatory compliance, such as ERISA claim handling, accidental death claim investigations, and creation of business letter templates; -
Director - Individual Life And Annuity ClaimsPenn Mutual May 2006 - Feb 2008Director of ClaimsOverall responsibility for prompt and accurate processing of life insurance and annuity claims; waiver-of-premium claims; and resolution of the issues surrounding complex, contestable and accident claims. Documented claim policies, procedures and processes with a focus on compliance * Created standard for productivity and quality for a staff of 15 claims professionals, supported by training and education programs and measured through performance management process* Implemented a strategic program to streamline life claims processing for the benefit of beneficiaries with “fast-track” eligible policies. -
Manager - Process Improvement Group Life ClaimsMetlife Nov 2000 - May 2006Manager Strategic OperationsProgram manager responsible for strategic redesign of the MetLife group life claim operations ($1.2 billion in premium). Focused on process and project improvements. * Successfully designed functionality requirements, ROI projections, and led the project team to high level design of a new life claim system. Managed $3 million budget. * Project attributes:o Decreased unit cost by 20% o Installed a new system with business rules engines to verify eligibility, calculate interest and validate plan informationo Decreased I/T Production Support Costs by 83% * Maintained and managed plan information system with a budget of $1 million * Designed market research and developed improved customer service procedures, which realized 9% improved customer experience* Actively managed litigation and determined settlement authority on all group life insurance cases in suit. -
Manager, Life, Disability, Accident & Health ClaimsCommercial Life/Unum Jan 1994 - Jun 2000Manager, Benefit ServicesResponsible for the risk management and coordination of claims activity with specialization in high-level accident insurance of all types. Product responsibilities included claim management of the business performance of Accidental Death and Dismemberment, Association/Franchise Disability Income, Group Universal Life, Group Life, Individual Life, Individual Disability, Long Term Disability and other insurance products.
Donna Conticchio Skills
Frequently Asked Questions about Donna Conticchio
What company does Donna Conticchio work for?
Donna Conticchio works for Eastern Claims Conference
What is Donna Conticchio's role at the current company?
Donna Conticchio's current role is Eastern Claims Conference - Officer of Board of Directors.
What is Donna Conticchio's email address?
Donna Conticchio's email address is co****@****aol.com
What is Donna Conticchio's direct phone number?
Donna Conticchio's direct phone number is +121564*****
What skills is Donna Conticchio known for?
Donna Conticchio has skills like Insurance, Life Insurance, Claim, Claims Management, Disability Insurance, Risk Management, Employee Benefits, Reinsurance, Process Improvement, Training, Accident, Health Insurance.
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