Mark Contreras Email and Phone Number

Leading the growth of Supermicro's customer portfolio in specific sectors such as Data Center/Cloud, AI, Government, Gaming and HPC within the region. Cultivating customer relationships, executing outbound campaigns, and qualifying sales opportunities while collaborating closely with cross-functional teams to propel Supermicro's expansion.

Accomplished in leading a high-performing team of 14 technical sales specialists, overseeing accounts in Enterprise West with annual revenues surpassing 800M. Orchestrated successful recruitment, staffing, and development strategies, fostering a diverse and efficient workforce to consistently achieve strategic and operational quarterly objectives. • Spearheaded the onboarding, training, and professional development of Data Center Sellers, enhancing their skills and expertise.• Led the team in achieving key performance indicators crucial for business success, driving pipeline generation activities.• Oversaw and managed forecast and pipeline for all lines of businesses in the assigned territory.• Cultivated strong relationships with key customer contacts, skillfully negotiating deals and resolving complex issues.• Leveraged both internal and external resources to ensure comprehensive coverage and gain a competitive advantage, resulting in increased opportunities and customer acquisition.• Collaborated closely with cross-functional teams to identify and capitalize on business opportunities while effectively managing escalations.• Actively mentored and supported the professional growth of team members, providing guidance to help them achieve their career aspirations.

As a Field Systems Specialist, provided extensive support to Dell Enterprise Central across 20 states, specializing in selling strategic core infrastructure partners through our Extended Technologies portfolio. Collaborated closely with clients to identify and offer comprehensive solutions in power and cooling, security, software, networking, storage, and high-performance computing (HPC). Demonstrated expertise in leveraging partner solutions to drive sales and deliver exceptional results.• Conducted virtual and in-person customer meetings to review projects, quotes, and address any issues, fostering strong customer relationships and driving business growth.• Collaborated with cross-functional sales teams to develop and deliver proposals to customers, resulting in significant revenue growth: Q4FY21 (+19%), Q1FY22 (+210%), Q2FY22 (+4%).• Recognized as a trusted Subject Matter Expert on partner offerings within Extended Technologies, driving increased customer engagements and consistently surpassing sales targets.• Influenced sales strategies through active participation in Quarterly Business Reviews and providing regular updates to Regional Sales Directors and Vice Presidents, aligning sales focus with key stakeholders.• Worked closely with Dell Field Sellers and Partners to drive solution sales, successfully acquiring new buyers and expanding business with existing customers.• Initiated engagement and conducted trainings with field sellers on Extended Technology Partners, leading to a 30% increase in pipeline and enhanced customer engagement.

Oversaw a high-performing team of inside Enterprise Infrastructure Technical Sales Representatives, delivering exceptional sales support for the North America Enterprise Data Center Solutions market segment, driving annual sales of $300+ million. Collaborated closely with technology partners to provide comprehensive training, development, and ongoing support to empower the technical sales team in achieving key performance metrics.• Implemented effective management strategies for forecasting and pipeline, ensuring accurate and reliable business projections.• Collaborated with cross-functional teams to develop effective Go-to-Market strategies, establishing a strong business Route to Market that supported sales teams in achieving their goals.• Demonstrated unwavering focus on driving team success and achieved the highest attainment of 120% in a quarter, earning the Technical Sales Manager MVP in 2HFY22.• Acted as an evangelist for Enterprise Infrastructure, effectively promoting its value proposition to internal and external leaders, resulting in growth in the sales pipeline and increased deal sizes with their respective teams.• Fostered strong relationships with Third Party Partners, contributing to a 15% growth in Dell's Sell-Through revenue share.• Exerted influence over both Extended Technologies and Upgrades AOP (Annual Operating Plan) for all Enterprise Segments, driving a remarkable 125% business growth.• Orchestrated and implemented comprehensive training programs for sales teams, enhancing their data center knowledge and elevating their selling skills. This initiative led to increased team engagement and a 20% growth in the pipeline.• Received the prestigious Tell Dell Rockstar award in FY20, FY21, and FY22, in recognition of embodying the company values and making significant contributions.• Awarded the Quarterly Game Changer Award in Q4FY21 for outstanding contributions to revenue growth.

Managed end-to-end Enterprise Solution Sales encompassing servers, storage, networking, software, and services, focusing on the Global segment. Successfully supported prominent clients in the Oil and Gas industry such as Conoco, BP, and Valero/Nustar, as well as leading Technology Companies including VMware, Electronic Arts, and Symantec/Veritas, with an annual budget of $40M. Recognized with the prestigious Internal ASG Champions Level IV designation for attaining the highest level of technical knowledge in data center sales.• Recognized as the go-to Subject Matter Expert in data center architectures for the West teams, earning the title of Enterprise West Team Player in Q1FY17, Q2FY17, Q4FY17, Q1FY18, Q2FY18, Q3FY18, and Q4FY18.• Collaborated closely with Channel sales to identify and pursue opportunities within accounts suitable for indirect business, resulting in acquiring new customers and driving revenue growth for Dell.• Engaged directly with IT end-user decision-makers, actively understanding their data center needs and identifying new projects. This involvement facilitated successful sales closures and contributed to the continuous growth of the pipeline in the assigned territory.• Conducted comprehensive training sessions for Affiliate ISRs and Account Executives, equipping them with in-depth knowledge of Dell's Enterprise Portfolio. Assisted in positioning and identifying Enterprise products and opportunities, leading to increased engagements for Data Center Sales.• Consistently exceeded sales targets, earning recognition as TSR of the Year in FY10 and receiving the Quarterly TSR award in Q2-FY12 and Q2-FY10.

Led strategic business-to-business sales initiatives for Global and Corporate customers, effectively driving revenue growth across client, peripheral, and data center solutions. Fostered and nurtured strong client relationships to ensure long-term partnerships and customer satisfaction.• Represented Dell at customer conventions and trade shows across the United States, effectively managing the company's presence and showcasing its products and solutions.• Demonstrated exceptional acquisition skills, consistently achieving top sales honors and exceeding targets.• Fostered positive and collaborative relationships with cross-functional teams, ensuring smooth coordination and cooperation for successful outcomes.• Recognized as the Corporate Affiliate Sales Representative of the Year in FY08 and the Corporate Affiliate Sales Representative of the Quarter in Q2-FY08.• Earned the prestigious Circle of Excellence award in FY08 as a Tier 1 Sales Trip winner and continued success by winning the Circle of Excellence award in FY09 as a Tier 2 Sales Trip winner.

Managed inbound sales queue calls, specializing in the sales of consumer desktops, laptops, and peripherals. Leveraged product knowledge and sales expertise to effectively assist customers in making informed purchasing decisions and driving sales growth.• Effectively managed and analyzed key sales metrics, including close rate, financing penetration, service revenue per unit, software and peripherals revenue per unit, margin, and customer experience metrics, to drive sales performance and optimize business outcomes.• Assumed the role of Dell Preferred Account team leader on the sales floor, overseeing and guiding the team to deliver exceptional service and achieve sales targets.• Served as a mentor on the sales floor, providing valuable support and guidance to new hires during their training period to facilitate their successful integration into the team.• Recognized for outstanding sales achievements with the Circle of Excellence Silver Level Sales Achievement Award in Q4 FY04, the Circle of Excellence Bronze Level Sales Achievement Award in Q1 FY05, and the Circle of Excellence Silver Level Sales Achievement Award in Q3 FY05.