James Jefferson Email & Phone Number

Fort Lauderdale, Florida, United States

Miramar, Florida, United States

• Directly supervising 25 personnel responsible for answering clients concerns, complaints and general account questions.
• Evaluates call interactions to identify areas for improvement and provide targeted coaching, resulting in enhanced technical support knowledge and improved customer interactions.
• Adeptly manages day-to-day call volume activity and routing, ensuring seamless operations and consistently meeting or exceeding service level expectations by 15%.
• Monitors real-time… Show more
• Monitors real-time agent’s adherence and interval service levels, making proactive adjustments to optimize performance.
• Collaborates with team leads to request queue, skill, and attribute configuration changes, ensuring efficient and effective call handling. Show less

Miramar, FL

• Guided Customer Account Executives (CAEs) in resolving complex issues related to voice, video, and data services, ensuring high levels of customer satisfaction.
• Monitored employee performance, conducted real-time phone monitoring, and provided coaching to ensure service quality, adherence to KPIs, and continuous improvement.
• Administered a team of 15 technical support employees handling billing disputes, customer inquiries, and troubleshooting for voice, video, and data services for… Show more
• Administered a team of 15 technical support employees handling billing disputes, customer inquiries, and troubleshooting for voice, video, and data services for business clients.
• Provided feedback, coaching, and disciplinary recommendations to improve employee performance, while conducting comprehensive evaluations of call interactions.
• Resolved escalated technical issues related to internet connections, networking, and hardware/software configurations, ensuring timely resolution.

Hollywood, Florida, United States

• Spearheaded the creation and development of captivating branding identities for diverse clients, effectively bridging the gap between print and online media platforms
• Orchestrated comprehensive identity packages encompassing innovative logo designs, compelling collateral materials, and visually striking online imagery, consistently exceeding client expectations
• Pioneered the transformation of web presence, harnessing the existing brand equity to infuse professionalism, interactive… Show more
• Pioneered the transformation of web presence, harnessing the existing brand equity to infuse professionalism, interactive elements, engaging graphics, and dynamic animations, successfully captivating potential.
• Drove a significant boost in web traffic and sales by conceptualizing and producing visually appealing websites, eye-catching logos, attention-grabbing flyers, dynamic web banners, enticing animated GIFs, and.
• Demonstrated proficiency in website maintenance and updates using HTML, Photoshop, Flash, ImageReady, Illustrator, and FrontPage, ensuring seamless functionality and an aesthetically pleasing user experience..

North Lauderdale, FL

• Provided technical support and customer service by diagnosing and troubleshooting mobile service issues and resolving customer inquiries via phone, email, chat, or social media to T-Mobile customers.
• Explained billing cycles, processes, and prorates to customers, and processed payments as needed, ensuring a clear understanding of services.
• Offered product consultations by highlighting features and benefits, recommending new lines, upgrades, or additional services, and upselling when… Show more
• Offered product consultations by highlighting features and benefits, recommending new lines, upgrades, or additional services, and upselling when appropriate.
• Handled escalations and de-escalated conflicts to maintain customer satisfaction, escalating issues when necessary for further resolution.
• Tracked call-related information for auditing, reporting, and provided feedback on call quality to improve service delivery. Show less

Boca Raton, Florida

• Created and managed a captivating branding website using Adobe Creative Cloud, creating an engaging online presence that aligns with the company's core values.
• Designed and implemented compelling social media campaigns, effectively leveraging various platforms to maximize brand exposure and engage the target audience.
• Utilized color concepts and branding guidelines to ensure consistency and coherence across all marketing materials, further strengthening the company's brand… Show more
• Utilized color concepts and branding guidelines to ensure consistency and coherence across all marketing materials, further strengthening the company's brand identity.
• Executed quality control measures to maintain the integrity and effectiveness of collateral branded materials, websites, and social media platforms.
• Applied advanced image editing techniques to clean up and enhance photographs and graphics content throughout marketing and printing materials, resulting in visually appealing and professional outputs. Show less

Horsham, PA

• Provided superior technical support and service to businesses by performing complex diagnostic troubleshooting, resolving voice, video, and data service issues with exceptional expertise.
• Effectively communicated relevant information regarding billing cycles, processes, and prorates, ensuring business owners have a clear understanding of the company's products and services.
• Leveraged product knowledge to offer insightful consultations, articulating the features and benefits of… Show more
• Leveraged product knowledge to offer insightful consultations, articulating the features and benefits of different offerings and making recommendations for new lines of business, upgrades, or additional services.
• Served as a valuable resource during new hire training, addressing questions, and providing hands-on assistance during call interactions to foster skill development and confidence. Show less

Warminster, PA

• Took ownership of setting up and maintaining large-format digital printers, proactively replacing color toners and finishing media to ensure optimal performance and efficiency.
• Consistently monitored and fine-tuned assembly parameters; production rate, color density, registration, and quality standards, to achieve superior print outputs.
• Demonstrated expertise in troubleshooting and resolved imaging complications by making precise adjustments to the mechanical operation of printing… Show more
• Demonstrated expertise in troubleshooting and resolved imaging complications by making precise adjustments to the mechanical operation of printing devices, ensuring smooth production processes. Show less

Fort Lauderdale, FL

• Ensured exceptional quality throughout the production process, overseeing every stage and meticulously adhering to established standards.
• Operated the Point-of-Sale terminal, facilitating and managing customer orders, providing accurate quotes, and proficiently delegating individual project duties among 7 crew members.
• Fostered effective communication and collaboration among shifts, promoting a seamless workflow and maintaining consistently high levels of customer… Show more
• Fostered effective communication and collaboration among shifts, promoting a seamless workflow and maintaining consistently high levels of customer service.
• Produced alternatives and efficiently solving problems with minimal supervision, ensuring deadlines are met and customer satisfaction is achieved.
• Led producing, tracking, and logging all production jobs, utilized Acrobat Pro, Photoshop, InDesign, and Illustrator for document setup, manipulation, preflight, creation, and adjustments, guaranteeing quality.

Atlanta, GA

• Spearheaded the redevelopment and redesign of the company website and logo, resulting in a compelling new branding identity that significantly boosted web traffic and sales
• Consulted closely with clients to understand their vision, goals, and desired outcomes, leading to the successful execution of projects within set timelines
• Revamped the website with a modern and professional appearance, incorporating interactive features, captivating graphics, and animations
• Proficiently… Show more
• Proficiently maintained and updated the website, utilizing a diverse skillset encompassing HTML, Photoshop, Flash, Imageready, Illustrator, and FrontPage
• Designed a wide range of branded collateral materials, such as flyers, web banners, animated GIFs, promotional cards, and brochures, effectively promoting the website and its resources

Atlanta, GA

• Proficiently handled a diverse range of prints, including both large-format banners and panels, as well as smaller formats
• Demonstrated expertise in various media tasks, encompassing copying, laminating, and precise mounting techniques. Additionally, efficiently trimmed and carefully packaged media materials for impactful displays
• Cultivated and honed exceptional presentation and preparation skills, crucial for delivering captivating presentations, successful promotion meetings… Show more
• Cultivated and honed exceptional presentation and preparation skills, crucial for delivering captivating presentations, successful promotion meetings, engaging shows, and well-organized exhibits Show less

• Played a key role in the production of captivating animation cartoons, leveraging expertise in QuarkXPress and Photoshop for seamless execution
• Demonstrated versatility by proficiently handling various tasks, including storyboard editing, character designs, negative scanning, invitation design, and high-quality printing

Bs, Computer Animation

Computer Animation

Ast, Computer Animation

Computer Animation