Conui Jason Email & Phone Number

Leyte, Eastern Visayas, Ph

Region Viii - Eastern Visayas, Philippines

Leads the DevOps team and the Reports & Analytics teamEmphasis on internal stakeholder collaborationDedicated product owner adept at gathering requirementsOversees the development of data collection tools by the DevOps teamGuides the Analytics team in translating data into insightful reports

• Led the team through comprehensive training programs, focusing on meticulous examination of billing against contractual terms.• Successfully identified and rectified instances of lost revenue, utilizing a coaching approach to foster continuous development within the team.• Specialized in creating a supportive work environment, where ongoing coaching and skill enhancement played a pivotal role in achieving precision in financial transactions.• Ensured strict adherence to service… Show more • Led the team through comprehensive training programs, focusing on meticulous examination of billing against contractual terms.• Successfully identified and rectified instances of lost revenue, utilizing a coaching approach to foster continuous development within the team.• Specialized in creating a supportive work environment, where ongoing coaching and skill enhancement played a pivotal role in achieving precision in financial transactions.• Ensured strict adherence to service agreements, emphasizing the importance of attention to detail and the highest standards of professionalism.• Spearheaded team efforts to not only recover revenue but also proactively identify and address potential pitfalls in billing processes, resulting in strengthened financial outcomes and client satisfaction. Show less

Cebu City

• Applied subject matter expertise to collaborate with internal and external stakeholders, playing a key role in ensuring accurate billing for customers.• Implemented robust processes to guarantee proper coding, contributing to heightened customer satisfaction throughout the end-to-end workflow.• Spearheaded investigations to identify and rectify process gaps, resulting in the recovery of missed revenue and strengthened financial outcomes.• Collaborated closely with account… Show more • Applied subject matter expertise to collaborate with internal and external stakeholders, playing a key role in ensuring accurate billing for customers.• Implemented robust processes to guarantee proper coding, contributing to heightened customer satisfaction throughout the end-to-end workflow.• Spearheaded investigations to identify and rectify process gaps, resulting in the recovery of missed revenue and strengthened financial outcomes.• Collaborated closely with account managers, strategically working to bill missed revenue to clients and fostering proactive client relations.• Recognized and capitalized on opportunities for improvement in the sales, implementation, and renewals processes, effectively reducing errors and associated costs while fortifying customer support mechanisms. Show less

Cebu City

• Recognize, document, and implement processes related to installation and deployment.• Develop and manage the rollout schedule, ensuring timely updates and adjustments.• Identify installation risks, escalate issues, and implement risk mitigation strategies.• Coordinate customer installation activities, ensuring satisfaction and adherence to Statement of Work (SOW).• Manage post-startup activities, including data gathering, resource identification, and coordination with other… Show more • Recognize, document, and implement processes related to installation and deployment.• Develop and manage the rollout schedule, ensuring timely updates and adjustments.• Identify installation risks, escalate issues, and implement risk mitigation strategies.• Coordinate customer installation activities, ensuring satisfaction and adherence to Statement of Work (SOW).• Manage post-startup activities, including data gathering, resource identification, and coordination with other vendors if required. Show less

-Customer Support Representative for COMCAST/XFINITY-Basic Troubleshooting for internet connectivity-Billing Escalations