• Manage day-today tasks related to pharmaceutical market research projects including questionnaire design, interfacing with programming and data processing vendors, client communication and report production.• Communicate with clients regarding follow-up requests, fielding updates, data queries, questionnaire changes, etc.• Present findings to client Sales and Marketing teams.• Responsible for understanding clients’ business needs and providing insights that relate to strategic objectives.

• Was responsible for guiding strategic marketing decisions for a network of 55 patient centers including assessment of new opportunities and patient insights.• Reported to internal stakeholders, including executive management, findings from loyalty research of physician clients, long-term care clients and patients.• Moderated a quarterly physician advisory board discussion.• Worked collaboratively with internal teams and vendors to execute successful marketing programs.• Acted as an internal resource for information related to new business initiatives inclusive of publicly available information, licensed data sources and ad-hoc research.

• Reported on findings from annual satisfaction research directed to physician and nursing home clients to executives and directors.• Presented findings of ad hoc primary research to executives and relevant internal stakeholders.• Was responsible for collecting, data processing and analyzing monthly patient satisfaction assessments from fifty patient centers, averaging approximately 1,000 surveys per month.• Provided insight for strategic decisions and business development initiatives.Was responsible for collecting, data processing and analyzing monthly patient satisfaction assessments from fifty patient centers, with approximately 900 responses per month.

Was responsible for managing custom quantitative and qualitative research studies for pharmaceutical and medical device manufacturers, from problem definition through research design, project execution and analysis of findings.Had significant client contact both during the research design process, project execution and reporting phases, as well as in business development activities.

Was responsible for ensuring the efficient execution of qualitative and quantitative multi-client primary research studies.Areas of focus included hospital formulary decision-making, the role of the Hospitalist specialty, the impact of Integrated Delivery Networks (IDNs), Healthcare Reform in the hospital setting, and clinical pathways for the Hepatitis C and Relapsing-Remitting Multiple Sclerosis therapeutic areas.

- Assisted in all phases of consumer research studies for companies involved in the production and sale of food products, beverages, household goods, cosmetics and hair care products.- Involved in questionnaire development, data collection, data cleaning and report generation.- Worked in the Analytics Team producing statistical analyses such as ANOVA with various post-hoc tests, factor analysis and regression analysis.- Assisted Senior Methodologist in data preparation for advanced models such as discreet choice, correspondence analysis and Max Diff utilizing Sawtooth solutions.- Provided occasional support to the Marketing Team in the creation of marketing collateral pertinent to advanced analytics.

- Aided in the management of pharmaceutical research studies aimed at health care professionals, having had contact with all phases of the research process including:- Assisted in questionnaire development- Tested web programs and documented required changes- Monitored project while in the field and reported status- Checked tabulations against banner specifications and for errors- Created report templates utilizing existing formats and added creative input to creating new formats- Occasionally worked with Advanced Methods group in checking solutions, assisting in data preparation and posting of data to worksheets and/or PowerPoint slides.

Conducted customer satisfaction research for retail pharmacy chains, health care providers, pharmacy benefit management companies, pharmaceutical manufacturers and health care consulting firms. Prepared custom reports from data collected for an annual audit of retail pharmacy, MCO and PBM utilization.

Customer satisfaction research for the leisure and hospitality industry. Managed online and paper survey research projects, and provided data analysis and reports. Had some exposure with online survey programming and real-time online data reporting/posting.