The primary role of the Senior Program Specialist Communications is to advance ZeroV's mission by developing and executing strategic communications and developing products and activities that maximize reach and impact of ZeroV programs.Administrative:• Fosters a team culture conducive to achieving Strategic Plan Objectives in ways that align with the coalition’s mission, vision, and core values.• Builds technical infrastructure and content development processes in collaboration with relevant staff, including website, databases, email, and social media management systems and processes.Data/Research/Evaluation:• In consultation with leadership, develops communications strategies to maximize the impact of DRE activities to target audience/s.• Designs and project manages the execution of communications products that feature relevant narrative and graphic elements in support of DRE findings and distributes to appropriate communication channels such as social media, email, media releases, etc.Legislative:• Develops and executes legislative communications strategy in consultation with Policy Team, ZeroV Leadership, ZeroV Legislative Committee, legislative partners, and lobbyist or lobbying firm.Prevention:• Promotes prevention messaging in ZeroV media channels, email, and other communications collateral.• Strategizes, organizes and executes large-scale public prevention messaging via planning and execution of statewide public events, including Domestic Violence Awareness Month and Shop & Share.Strategic Partnerships:• Establishes, maintains, and cultivates strategic relationships with media reporters and editors to amplify DV news and information throughout the state; public event partners such as Kroger, the First Lady, and other potential event partners; as well as potential funders, foundations, and other key stakeholders.• Utilizes ZeroV communication channels to support partners and allies whose overlapping goals advance ZeroV's mission and values.

Deliver outstanding customer service for all clients internal/external customers while providing efficient and effective daily operations of the Public Health Clinic and WIC (Women, Infants, and Children) programs. Expedited check-in/check-out process by reviewing appointment status to view information regarding appointment and insurance information. Scheduling client appointments; routes clientele, determines client’s financial status; completes registration forms; prepares and maintains client health record, collects service fees and processes client bills, conducts community outreach activities, and makes referrals according to program procedures.

Accomplishments:• Created the Holiday & Events Committee, facilitating monthly meetings, stating objectives, and creating goals to highlight the diversity and enhance the inclusion of Shelter residents.• Coordinates annual donation drives, including recruiting volunteers, creating marketing materials, and event promotion for holiday gift drive and Shelter pantry drive. Marketing materials available upon request.Description:• Assumes programmatic and organizational responsibility for the Shelter.• Provides direct services to victims of domestic violence in a residential setting that supports a trauma informed care model.• Ensures a comprehensive program that includes children services, support groups, and referrals.Specific Duties:• Engages in extensive direct interaction with residents and community contacts.• Assigns service tasks to shelter advocates on a daily basis.• Reviews residents' charts for accuracy and thoroughness of entries by all staff.• Monitors data collection on a daily basis to ensure documentation of services provided to Shelter residents.• Coordinates services with Shelter team to include intake, service planning, legal and personal advocacy, crisis intervention, and children services.• Completes yearly evaluations and monthly one-on-one meetings with Shelter staff team.• Manages and coordinates all Shelter interns and volunteers and leads volunteer/staff recruitment.

Accomplishments:• Promotion to Assistant Director of Residential Services in 2022.• Obtained additional role of Volunteer Coordinator in 2019.• Increased staff accessibility to pertinent information regarding Shelter resident needs and Shelter operations updates across all shifts, through the use of Google services-supported living documents.• Creation of Shelter staff scheduling systems, to streamline day-to-day Shelter operations and residential service provisions.• Created new hire training programming and developed ongoing staff training curriculum.Description:• Responsible for the daily task assignment and orientation of Shelter team, monitoring the data collection of new Shelter residents, and ensuring the access to trauma informed advocacy to Shelter residents.Specific Duties:• Conducted weekly Shelter Services meeting for all agency staff.• Completed regular One-on-one meetings with Shelter staff, to provide feedback, set goals, address barriers to goals, and acknowledge staff accomplishments.• Developed service plans to assess victims' needs and assists them in addressing service goals and objectives within a trauma informed care model.• Provided direct service to Shelter residents including case management.

Accomplishments:• Promotion to Residential Services Manager in 2019.• Created of living documents, disseminating client safety and Shelter maintenance information across all shifts.Description:• Responsible for answering the 24-hour crisis line, providing crisis intervention, and providing appropriate referrals to residential emergency Shelter clients.Specific Duties:• Initiated intake process on residents entering the shelter or outreach services.• Assisted in the orientation of new residents to the Shelter.• Completed intakes and assessments for incoming residents and their children and assisted in their orientation to emergency Shelter and victims advocacy.• Assisted with the exit process and safety planning for exiting clients and their children.• Completed daily service notes for residents and compiles and reports statistical information on clients as required by funding sources.• Supervised routine evening, night, and weekend activities in the Shelter.• Checked security system at beginning of each shift to assure all doors and windows are locked and that security system is intact.• Monitored the interior of the Shelter at regular intervals during each shift to assure the safety and well-being of residents.• Facilitated emergency response and safety procedures with Shelter residents.

Accomplishments:• Achieved ranking of top 12% Absolute Wireless sales professionals for highest monthly gross profit.• Increased sales revenue by ~$13,500 through pairing company marketing initiatives with a strategized sales process.• Retained over 90% customer satisfaction rating throughout tenure with the company.Description:• Assists manager in meeting and exceeding long-term sales objectives, through communications coaching, closing techniques training, and customer relationship management guidance.• Manages regional business account relationships by working with small business owners and management entities in creating sales solutions tailored to the business and their personalized needs.• Conducts account maintenance-based internal and external communications to ensure business partner's satisfaction.• Makes cold calls, pursues social media marketing leads, and conducts door-to-door sales interactions to widen client pool.

Accomplishments:• Awarded Broadcast Education Association's 2nd place title for Best Male On-Air Radio Personality.• Awarded the Broadcast Education Association's Signature Station Award.Description:• Assisted General Manager in executing organizational policies in alignment with FCC and university regulations.• Coordinated general staff meetings, directors meetings, and meetings with WKU university officials.• Organized WWHR’s music festivals, furnishing contracts, organizing budget allocations, and liaising between booking agencies and the university.• Administered weekly tasks and monitored projects alongside the board of directors.• Conducted the training, hiring, firing, and HR management of all staff members.• Concentrated on overall programming—the sound—of the station.• Compiled and prioritized weekly operational logs and quarterly licensing reports.• Schedules daily programming, disc jockey scheduling, and specialty programming.• Coordinated with quality assurance director about on-air standards of excellence & shift scheduling.• Coordinated with music director about the audio vision for the station.

Description:• Engaged in administrative duties such as filing, organizing and prioritizing sensitive client information.• Multitasked clerical duties including answering emails, calls, and community engagement propositions.• Worked frequently with Cool Edit Pro and Adobe Audition in production creation for Froggy 101.7 WVKY-FM and 104.9 WFKY-FM.• Assisted in the operation of live-action broadcasts and event planning endeavors.• Contributed creative ideas and innovations to on-air and social media promotional incentives.

Accomplishments:• Increased WWHR-FM’s underwriting sales client pool and client retention by 60%.• Raised record-breaking proceeds for annual charity, Rainhill Equine Facility.Description:• Constructed, proposed, and executed customized underwriting deals for various campus organizations, small businesses, and corporations.• Participated in cold calling, email marketing, and face-to-face meetings with underwriting prospects.• Coordinated trade deals, on-air giveaways, and other promotional campaigns for underwriters.• Sold sponsorship for the station’s two annual music festivals.• Composed content for on-air underwriting mentions.• Drafted standard underwriting packet and marketing materials to disseminate to warm leads and prospective underwriting clientele.• Created sponsorship packages for the station’s two annual music festivals, including varying rates and benefits.

Accomplishments:• Organically generated ~1,600 organic Facebook Likes through interactive posts and multimedia marketing campaigns.• Helped in the successful launch of WWHR's Twitter and Pinterest pages.Description:• Drafted press releases and promotional materials for the WWHR’s various fundraising campaigns.• Created and distributed monthly informational magazine for listeners, staff, and alumni.• Scheduled, planned, and lead WWHR’s remotes involving local businesses and organizations.• Created press releases and marketing materials for recruitment and outreach initiatives.• Coordinated on-air giveaways regarding remote involvement, such as tickets, merchandise, and promo codes.