As a Senior Software Engineer, I contribute to building innovative, scalable solutions that empower our institution to serve our communities effectively. Through collaboration, secure practices, and a focus on operational excellence, I help create technology that supports families, fosters growth, and strengthens the communities we serve.- Design, develop, and maintain scalable solutions using Angular 18, .NET 8, and MSSQL, focusing on performance and maintainability.- Build and optimize microservices architecture to support the online banking platform, enhancing reliability and scalability.- Support the adoption of cloud-ready practices, contributing to the modernization of our applications and services.- Develop and maintain APIs for seamless integrations with internal systems and third-party services.- Lead front-end development efforts with Angular, delivering user-friendly and intuitive interfaces for banking solutions.- Collaborate with third-party authorization services to implement secure and reliable authentication solutions.- Use feature flags to deploy new functionalities with minimal disruption to production environments.- Drive the adoption of secure coding practices, ensuring compliance with industry security standards.- Develop and maintain solutions that support internal business units, improving operational efficiency and meeting business needs.- Collaborate with third-party vendors to integrate external services into the online banking ecosystem.- Utilize Docker containers to streamline the development, deployment, and management of microservices and applications.- Actively contribute to Agile development, participating in sprint planning, task estimation, and cross-team collaboration.

Selected as a participant in the STAR Program, a leadership development initiative designed to enhance professional maturity, foster leadership capabilities, and cultivate a deep understanding of organizational culture. The program emphasizes strengthening communication skills, building meaningful professional relationships, and expanding networking opportunities to drive collaboration and influence within and beyond the organization.- Leadership Skills Development: Participate in targeted training and workshops to enhance decision-making, team-building, and strategic thinking skills, with a focus on collaborative leadership.- Professional Growth: Actively develop communication, adaptability, and conflict resolution abilities to thrive in dynamic and professional environments.- Mentorship & Networking: Engage with experienced mentors and peers to exchange insights, foster meaningful connections, and expand a professional network that supports ongoing growth and leadership development.

- Practiced Agile Scrum methodologies, including bi-weekly sprint planning, retrospectives, and daily stand-ups to drive efficient and collaborative development cycles.- Contributed to the development of innovative practices, techniques, and standards by applying industry-leading software engineering concepts.- Utilized T-SQL and SSIS to import data from external systems, generate complex reports, and enhance data-driven decision-making.- Collaborated with clients and team members to analyze user requirements and develop innovative applications tailored to meet user needs effectively.- Designed, developed, and maintained over 10 custom software solutions, leveraging modern technologies and strong problem-solving skills.- Served as lead engineer on an internal invoicing application, reducing processing time for vendor invoices from weeks to several days.- Designed and developed a modern email service to replace an outdated system, improving functionality and reliability for an externally sold web application.- Selected for and successfully completed the organization’s 18-month Emerging Leaders Development Program (ELDP), highlighting leadership potential and growth.- Founded and implemented the Open Communications Committee, a cross-functional team fostering a positive culture and transparent communication between leadership and employees, inspired by skills gained through ELDP.- Actively participated in cross-functional initiatives, including the Equity Committee and Champions for Children Charity Committee, serving as chairperson for the annual charity golf tournament, which raised significant funds for children in need.

As a graduate of the Emerging Leadership Development Program (ELDP), I successfully completed a comprehensive leadership development initiative designed to cultivate essential leadership competencies and cross-organizational collaboration. Leadership Skill Development:- Demonstrated ethical decision-making in leadership through practical exercises and boardroom discussions.- Cultivated team-building skills to drive collective success.- Developed techniques to inspire, motivate, and empower others.- Honed the ability to coach and mentor colleagues for professional growth.- Learned strategies to effectively manage conflict and address challenging workplace dynamics.Project Leadership:- Led and collaborated on the Open Communications Council (OCC) project, which addressed organizational communication gaps and fostered transparency and trust between employees and leadership.- Provided leadership with actionable insights and recommendations while safeguarding employees' anonymity when necessary.Operational Excellence:- Enhanced delegation and prioritization skills to improve task management and team efficiency.- Mastered planning and execution techniques to achieve measurable results.- Acquired advanced negotiation skills to resolve challenges and reach mutually beneficial outcomes.Collaboration and Relationship Building:- Fostered meaningful relationships and cross-functional collaboration by building trust and leveraging diverse perspectives.- Strengthened organizational cohesion by bridging gaps between employees and leadership.Summary:The Emerging Leadership Development Program provided me with a robust foundation of leadership principles and practical tools, preparing me to take on dynamic leadership roles that prioritize ethics, collaboration, and results-driven strategies with interactive sessions, real-world applications, and team-based projects.

- Installed and troubleshooted television, data, and phone services in customer's homes.

- Assisted customers with technical issues pertaining to Mac computers, iPads, and iPhones.- Created presentations for team meetings to offer new perspective on assisting customers.- Supported customers and other representatives in a Senior Advisor role for escalated issues or questions.- Worked with the engineering support team to resolve technical issues with Apple hardware and software.

- Installed and performed repairs on Dish Network equipment and software.- Subject Matter Expert for the integration of customer owned electronics and Dish provided hardware.

- Trained and mentored new and existing employees on providing an excellent customer experience.- Performed in an escalation support role for difficult questions or customers who requested a supervisor.- Supported customers and other representative with student loan questions.- Implemented an informative newsletter to provide consistent updates on student loan regulations.- Awarded Employee of Month award for excellence in customer satisfaction.