Joseph Conway Email & Phone Number

Promoted from network technician to Associate Network Engineer installing and decommissioning all aspects of Cable Modem Termination System (CMTS) on a regional team of 10-12 members.• Updated and revised companywide methods and procedures to root out and track high utilization of data bandwidth. • Led Mid-Atlantic Regional meeting and efforts for high speed data metrics to meet company standards by transforming the second worst performing reporting region, Southern Maryland, into one of the better divisions within the company.• Standardized HSD signals going to the cable plant as new areas assigned to the region, providing other departments the best chance of making the entire region look better to corporate.• Created large boosts to upstream capability by leading second phase of mid-band launch project by launching first OFDMA profiles in the Mid-Atlantic Region.• Minimized the chance of Headend and Data Centers from falling behind during manpower shortages by often by filling in to help the Headend Department.

Brought on as a member of four person southern team working in two regions on all aspects of Cable Modem Termination System (CMTS) units including installation, operation, and decommissioning.• Exceeded expectations in taking over main duties after only a few months on board thereby freeing up senior engineers to start major projects a quarter or more before previously planned.• Caught issues before becoming larger issues by taking over monitoring of signal-to-noise problems, upstream bandwidth usage, and downstream bandwidth usage.

Met with commercial customers (B2B) and consulted on providing video, internet, and phone service. Installed and serviced customers in assigned territory working on a three-person team covering the Virginia region.• Created plans and preliminary designs to extend cable plant to business customers outside of current coverage area, securing a large number of high income accounts that previously were unable to get service.• Worked directly with high end customers to explain details, to increase chance of obtaining new customers and reduce issues and service call backs for existing customers.

Programmed, tested, repaired, and issued all consumer premise equipment for Metrocast in Virginia. Led a “rebuild” warehouse providing material to upgrade cable systems, working on a four person team.• Upgraded testing and preparation methods used on all consumer premise equipment being issued. Reduced number of repeat trouble calls from faulty equipment.• Increased usage trends inventory tracking in assigned warehouse to improve availability of items by reducing outage and short supply periods.

Mechanicsville, Va