Laura Cook Email & Phone Number

Carlisle, Pa

➤ Serving as the primary liaison between the company and customers for materials purchasing and order processing.➤ Handling all requests for multiple areas, providing accurate lead times, and verifying pricing, credit memos, and RMAs.➤ Managing customer orders from placement through successful delivery and invoicing and resolving any problems/issues➤ Reviewing open orders daily to proactively identify and work through changes including order shipment rescheduling.➤ Working with outside suppliers as well as colleagues in inventory and production planning to source material for orders.➤ Actively contributing to the evaluation and continuous improvement of services as well as policies and procedures.➤ Handling all aspects of order management, including obtaining production materials to achieve customer requirements.➤ Forging and maintaining excellent relationships with suppliers to maintain quality and necessary inventory levels.

Mechanicsburg, Pa

➤ Spearheaded operational changes to Wellness Initiative to increase participation at corporate location and nationwide.➤ Assisted the Chief Human Resources Officer and provided communication and education services via email newsletters.➤ Purchased central supplies for 4 long-term care hospitals to ensure adequate quantities of needed materials were on hand➤ Monitored stock levels and established new stock room check out procedures to facilitate proper inventory of supplies.➤ Researched special equipment needs, negotiated pricing, and ensured timely delivery for routine or emergency needs.➤ Monitored Open Order Reports, Vendor Compliance Reports, and Back Order Reports on daily and weekly basis.➤ Provided training to and mentored Materials Management Technicians including traveling to hospitals as needed.➤ Addressed recalls in timely manner while coordinating removal and replacement of recalled/discontinued products.

Mechanicsburg, Pa

➤ Reported enrollment data and various changes to insurance carriers, vendors, and clients, using data program techniques.➤ Maintained customer confidence and protect operations by keeping information confidential according to regulations.➤ Provided training and support, delivered enrollment demos, and consulted participants on benefit elections.➤ Established weekly HR metrics to measure the effectiveness of processes, recruitment, KPIs, and other project metrics.

Mclean, Va

➤ Successfully provided negotiation and conflict resolution while managing professional responsibilities of the team.➤ Delegated the planning of people resources for mid-Atlantic Technology/Security Risk Services team of over 100 employees.➤ Consistently achieved utilization targets for each staffing level while managing the personal goals of employees. ➤ Collaborated with other E&Y offices to build company network to manage skill-specific resource needs and conflicts. ➤ Provided weekly utilization reports to executive before leading conference call to consolidate communications.➤ Efficiently created catalogue of specific skill sets of employees, using Microsoft Excel Spreadsheet

➤ Information Security Specialist – MAXIMUS, Reston, VA – 08/2000 to 06/2001➤ Administrative Assistant – American Chemistry Council, Arlington, VA – 08/1999 to 08/2000➤ Server – Artie's/Brion's Grille, Fairfax, VA – 08/1994 to 10/1999➤ Purchaser – Lockheed Martin, Arlington, VA – 08/1995 to 10/1995

Bachelor Of Science - Bs, Health, Fitness, And Recreation Resources

Financed educational costs through full-time employment

Coursework In Business Administration