Charles Cook Email & Phone Number

Santa Clara, California, Us

Columbia, Missouri, Us

Seattle, Wa, Us

Led product management and strategy for Amazon Scout – an autonomous delivery vehicle. Drove vision, roadmap, and operating plan to define and align goals for all Scout teams.•Built 3-year program roadmap for grocery delivery enabling navigation testing in 6 months and iterative hardware launches starting in 12 months while leveraging limited software and autonomy resources.•Drove hardware and robot behavior definition using customer and accessibility testing, leading to more inclusive designs.•Engaged with civic leaders and local governments to shape Scout’s public policy strategy, leading to community-focused roll-out plans and allowing staged operations in initially resistant communities.

Seattle, Wa, Us

Built and led a team of 15 innovation engineers and technicians to move solutions from idea to action in 100 days. Programs ranged from new equipment to wearable electronics to store fixtures and layouts. •Built and managed innovation pipeline, delivering 12-15 innovations per year from idea to development. Focused on elevating customer and barista experience while increasing store efficiency.•Implemented "build, test, and learn" approach to shorten time to product spec from 9 months to 100 days. Focused on early testing with rough prototypes and quick iterations.

Seattle, Wa, Us

Guided a team of 8 engineers to maintain and innovate on the physical design of Starbucks stores. Collaborated with a broad, cross-functional team to create new-to-world store concepts.•Developed new espresso bar design, resulting in 15% faster throughput in 15% less space.•Redesigned back bar, resulting in 35% faster cold beverage production while making space for innovation.

Seattle, Wa, Us

Hired and led team to design and prototype a novel at-home coffee system. Managed $20M budget to meet project requirements and financial targets.•Led development of unique, capsule brewing system (U.S. patent 9,232,873).•Drove technical product development from prototype through specification and supplier selection.

Amsterdam, Noord-Holland, Nl

Directed team responsible for defining and testing user experience of Sonicare toothbrushes.•Implemented customer experience testing and defined acceptance criteria for product launch.•Pivoted team from pre-launch validation to up-front user experience design, resulting in smoother project execution and leading to improved customer satisfaction and faster time to launch.

Amsterdam, Noord-Holland, Nl

Led definition and execution of Philips Beverage Appliances product roadmap. Managed €20M technology budget to bring innovations from research through launch.•Translated product vision into development and manufacturing strategy.•Secured new suppliers, enabling expansion of portfolio into higher and lower-end products.

Amsterdam, Noord-Holland, Nl

•Led development of the product architecture for a portfolio of Sonicare Toothbrushes, balancing customer, technical, and business against each other to create an efficient and flexible platform. This architecture was used in toothbrush designs from 2005 to 2022. •Built a five-year innovation roadmap of breakthrough oral health care devices based on consumer and technical insights.

San Jose, California, Us

Led development of Synaptics TouchStyk™ - a capacitive point stick - from bench concept to production and launch with major laptop manufactures including Dell, HP, and Sony.•Managed business, team, and technical aspects of initial development and took program ownership of product line post launch.•Managed continuing technical improvements, developed technology and pricing roadmaps, and met with customers regularly to understand their needs.•Grew product line by more than 6x in volume and 10x in number of custom designs over a two-year period.

E&As, Mechanical Engineering

Msme, Mechanical Engineering