Franklin Cook Email & Phone Number

Suwanee, Ga, Us

Duluth, Georgia, United States

As the International Sales Manager at JTECH, I drive global sales and business development efforts.Key responsibilities include identifying target markets, establishing distributor relationships, and driving revenue growth through strategic planning and market insights.Key Responsibilities:• Strategic Planning: Collaborate with executive management on sales strategies.• Market Expansion: Establish new distributors in targeted countries for market growth.• Distributor Management: Build and maintain relationships with distributors.• Market Analysis: Conduct research to understand distributor needs and market trends.• Revenue Optimization: Develop strategies to maximize revenue in declining regions.• Product Strategy: Identify products and pricing to meet distributor demands.• Operational Coordination: Oversee product orders and deliveries.• Communication Management: Act as the main communication link with distributors.Additional Responsibilities:• Cross-Functional Collaboration: Work with engineers to maintain product stability.• Product Development Support: Assist in new product development and enhancements.• High-Level Support: Provide top-tier support to distributors and clients.Ongoing Responsibilities:• Project and Product Management: Lead projects from development to customer training.• Technical Expertise: Travel to resolve issues and conduct product demos and trainings.• Training and Support: Educate teams and customers on product use.• Customer Experience: Seek opportunities to improve client experience.• Regulatory Compliance: Ensure compliance with communication regulations.

Suwanee, Georgia, United States

Atlanta, Georgia, United States

• Primary technical liaison to internal and external product development and engineering teams• Works with development teams to understand problems and desired functionality changes• Performs product developing and testing, new and existing as needed • Manages various projects• Assists in determining root cause analysis • Conducts customer testing of new products as well as new functionality• Domestic and International travel to distributors and customer sites to resolve technical issues, provides product demonstrations and training to Installers, attends trade shows, seminars.• Instructs sales, installers and customers in equipment, network and software installation, operation, and maintenance of equipment and their responsibilities to determine optimum solutions and application• Ensures escalations are prioritized properly and status communicated to the client in a timely matter• Facilitates and promotes a team culture that encourages ownership of team goals, trust, respect, and strong cross collaboration throughout the organization• Collaborates across functional departments to determine root cause and develops solutions focused on minimizing volume of tech support calls• Provides client support and training during transition from sales to service• Seeks and identifies opportunities to enhance the client's experience• As required, travels to customer sites to resolve technical issues, provide product demonstrations and training, attend trade shows, seminars, or related product trainings • Maintains basic knowledge of hospitality driven technologies and ensures compliance of communication regulations • Conducts customer testing of new products as well as new functionality• Instructs customers in proper use of new products• Observes customer behavior to suggest modifications to make products easier and more intuitive to use• Product Knowledge and Training• Trains internal staff on new product applications and existing product enhancements

Suwanee, Georgia

Greater Atlanta Area

• Domestic and International travel to distributors and customer sites to resolve technical issues, provides product demonstrations and training, attends trade shows, seminars.• positive, can-do attitude.• Technical and product manual creation• Proactive learning of current and newly released products.• UI & Compatibility Testing, Identify critical product issues and Tracking suggested improvements.• Effective liaison between company and our factories to track improvements or issues found.• Assists sales in pre-sale evaluation to determine optimum solutions and application• Manages and reports on ongoing integration projects• Quality of Work: Has established a track record of producing work that is highly accurate, demonstrates attention to detail and reflects well on the organization. Is personally committed to high-quality work and encourages others to have similar standards Customer Focus: Thinks/acts with the customer in mind. Committed to quality customer service with a consistent.• Productivity: Completes workload assigned and takes on additional work as needed. Manages own time, priorities, and resources to achieve goals.• Lean: Uses Lean thinking and problem-solving techniques to identify and eliminate root problems. Continually looks for ways to eliminate waste and makes suggestions for improvement.• Safety: Supports safety programs and keeps workplace clean and safe. Avoids shortcuts that increase the risk of accidents, personal injuries and equipment failures. Makes recommendations when appropriate.• Dependability/Attendance: Meets commitments, accepts responsibility, and sets personal standards. Stays focused under pressure and adapts with flexibility to changing business needs. Adheres to attendance and punctuality requirements.• Communication: Conveys ideas and facts in a clear and concise manner, verbally and in writing. Demonstrates good listening skills, seeks to understand the perspective of others.