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Mike Cook personal email
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Extensive leadership experience with 12 years in the consumer and business telecommunications industry including:4 years in Enterprise customer experience including telephony, network support and provisioning for the Federal Government of Canada and most Canadian national banks.4 years managing provisioning and assurance for Canada's largest broadband networks; TDM, Frame Relay, ATM, Ethernet & IP. 4 years managing capital programs and/or operations for domestic and international call centre operations.Developing strategy and objectives, delivering results through cross functional organizations and teams of 25 to 300 employees.Experience in large scale consumer billing systems, performance, project delivery and operations.Progressive education and leadership experience designed to prepare for a senior executive role in telecom and/or Officer level position in a growing technology company.Specialties: Operations leadership, Managing IP and Broadband networks, Change management, Project Delivery, Global call centre operations, Operations outsourcing, P & L management and planning
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Chief Executive OfficerIdentos Inc. Jan 2014 - PresentToronto, Ontario, CaIDENTOS is making digital trust and privacy accessible for people, organizations and connected devices. We are a mobile-first Cyber Security company, delivering Privacy respecting Digital Identity Access and Management solutions based on global open standards with a vision to utilize technology to realize a world where people have meaningful control over their privacy while driving more connected digital experiences. -
Chief Operating OfficerImpressed Interactive Jun 2013 - Sep 2014
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Chief Operating OfficerSpoke Technologies Dec 2011 - Jan 2014Toronto, Ontario, Ca -
Director - Contact Centre Outsourced OperationsBell Canada Feb 2011 - Dec 2011Montreal, Quebec, CaManagement of call centre operations and performance of outsourced vendor partners -
Director Program Delivery - Customer ServiceBell Canada Jan 2010 - Feb 2011Montreal, Quebec, CaStrategic program and operations project delivery for customer service channels for TV, Internet and Home phone at Bell Canada
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Director Billing OperationsBell Canada Oct 2008 - Jan 2010Montreal, Quebec, CaManagement of back office billing operations and continuous improvement capital work plan for Bell TV, Internet and Home phone billing
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Associate Director - Ip & Broadband Network OperationsBell Canada Dec 2004 - Oct 2008Montreal, Quebec, CaManagement of Bell Canada's Enterprise, SMB and Wholesale network services across the broadband and IP infrastructure: Frame Relay, TDM, ATM, Ethernet & MPLSAccountable for the teams provisioning services coast to coast and managing the network assurance 24 x 7.
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Manager - HelpdeskBell Canada May 2003 - Dec 2004Montreal, Quebec, CaManaged the global MPLS network for federal government departments and the helpdesk support for those clients.
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Helpdesk Technician - Network SupportBell Canada May 2000 - May 2003Montreal, Quebec, CaResponsible for provisioning, and assurance of the federal government network accounts. 7x24 network and customer support functions.
Mike Cook Skills
Mike Cook Education Details
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Queen'S UniversityMasters Business -
University Of OttawaComputer Engineering
Frequently Asked Questions about Mike Cook
What company does Mike Cook work for?
Mike Cook works for Identos Inc.
What is Mike Cook's role at the current company?
Mike Cook's current role is CEO - IDENTOS Inc, Identity & Access Control.
What is Mike Cook's email address?
Mike Cook's email address is mi****@****bell.ca
What is Mike Cook's direct phone number?
Mike Cook's direct phone number is +141655*****
What schools did Mike Cook attend?
Mike Cook attended Queen's University, University Of Ottawa.
What skills is Mike Cook known for?
Mike Cook has skills like Telecommunications, Strategy, Project Delivery, Outsourcing, Management, Call Center, Team Leadership, Call Centers, Leadership, Telecommunications Management, Crm, Data Center.
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