Extensive leadership experience with 12 years in the consumer and business telecommunications industry including:4 years in Enterprise customer experience including telephony, network support and provisioning for the Federal Government of Canada and most Canadian national banks.4 years managing provisioning and assurance for Canada's largest broadband networks; TDM, Frame Relay, ATM, Ethernet & IP. 4 years managing capital programs and/or operations for domestic and international call centre operations.Developing strategy and objectives, delivering results through cross functional organizations and teams of 25 to 300 employees.Experience in large scale consumer billing systems, performance, project delivery and operations.Progressive education and leadership experience designed to prepare for a senior executive role in telecom and/or Officer level position in a growing technology company.Specialties: Operations leadership, Managing IP and Broadband networks, Change management, Project Delivery, Global call centre operations, Operations outsourcing, P & L management and planning
Listed skills include Telecommunications, Strategy, Project Delivery, Outsourcing, and 23 others.