Manager of the South Bend Campus Endpoint Systems Management Team. I lead a highly successful team that takes care of all the hardware and software needs of the campus. My team and I cover the whole lifecycle from budgeting, procurement, building, deploying, managing, updating, supporting, and ultimately retiring.-Coordinate efforts with UITS groups across IU South Bend and other regional campuses to unify and standardize procedures.-Work with directors and other campus leaders… Show more Manager of the South Bend Campus Endpoint Systems Management Team. I lead a highly successful team that takes care of all the hardware and software needs of the campus. My team and I cover the whole lifecycle from budgeting, procurement, building, deploying, managing, updating, supporting, and ultimately retiring.-Coordinate efforts with UITS groups across IU South Bend and other regional campuses to unify and standardize procedures.-Work with directors and other campus leaders to develop short and long-term plans.-Provide system technical design, implementation, research, and troubleshooting of complex issues within the campus.-Analyze and evaluate new capabilities and emerging technologies related to the campus enterprise-wide solutions.-Develop and maintain SCCM software packages and image deployments with Ghost.-Develop and maintain Apple Macintosh images in Deploy Studio, and act as a JAMF / Casper administrator to manage and maintain software updates.-Package, deploy and test software via JAMF for iOS, iPad, and macOS. -IUSB Google ChromeOS/Chromebook administrator.-Manage Labstats server and clients for asset use metrics. -Act as regional SCCM administrator to help support other campuses. -Establish metrics and monitor system configuration to ensure data integrity and optimum system performance metrics are obtained.-Assist with the development of security policies, procedures, and standards. Assist with the development of business continuity and disaster recovery plans.-Develop and document procedures related to campus IT support. Show less

• Microsoft SCCM Administrator of 1600 campus computers• JAMF Administrator of 400 machines • Tier two support of campus computer software• Create and maintain application packages for deployment and installation • Computer, tablet, 3-D printer, and technology R&D testing• Create documentation and procedures for the support center• Develop special project websites• Advanced tier-two support for support center staff• Monitor anti-virus server and facilitate… Show more • Microsoft SCCM Administrator of 1600 campus computers• JAMF Administrator of 400 machines • Tier two support of campus computer software• Create and maintain application packages for deployment and installation • Computer, tablet, 3-D printer, and technology R&D testing• Create documentation and procedures for the support center• Develop special project websites• Advanced tier-two support for support center staff• Monitor anti-virus server and facilitate rebuilds as needed via Ghost, or SCCM• Create and update Macintosh build and Windows 8.1.x build for campus and labs • Manage Deploy Studio server, Casper server, and other Apple servers• Assist with network troubleshooting• Installed and maintain 5-band cell phone repeater• Work within enterprise size, Microsoft Active Directory environment Show less

• Field Technician and Help Desk Tier II walk-in and telephone support• Created and managed documentation• Supported Windows, Mac OS, Linux, and printers • Backed up, rebuilt, and restored users’ data on failed computers• Supported 802.x WPA2 wireless network and VPN connections off campus• Installed, upgraded, tested, and supported various applications used on campus i.e. Microsoft products (including Office 2013), Adobe CS6 suite, and BMC FootPrints ticket tracking. •… Show more • Field Technician and Help Desk Tier II walk-in and telephone support• Created and managed documentation• Supported Windows, Mac OS, Linux, and printers • Backed up, rebuilt, and restored users’ data on failed computers• Supported 802.x WPA2 wireless network and VPN connections off campus• Installed, upgraded, tested, and supported various applications used on campus i.e. Microsoft products (including Office 2013), Adobe CS6 suite, and BMC FootPrints ticket tracking. • Main user support for Macintosh computers in an Active Directory environment -Deploy Studio for imaging, and an Open Directory server for management-Windows 8 and Windows 7 in Bootcamp, VirtualBox, Parallels, and VMware• Supported, repaired, and troubleshot hardware problems when needed• Helped with wire pulls and other hard wired network projects as needed Show less

• Set up PC and Macintosh computers for faculty, staff and labs • Maintained an inventory database • Trained on servicing HP printers by a HP-Certified technician • Repaired/upgraded computers, printers, and components

Mobile and web application development company.Web: PHP, CSS, javascript, HTML5, jQuery, AngularJS, AjaxMobile: Android, Sencha Touch (ExtJS), WebOS, Enyo, CordovaDesktop: VB, Python, C++Database: MySQL, SQLiteOS: Macintosh, Windows, Linux

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