Chris Riggs Email and Phone Number

Thrilled to be helping drive and support the Security Future Initiative (SFI) workstreams across Microsoft.https://www.microsoft.com/en-us/trust-center/security/secure-future-initiative

- Managed a global XDR hunting team for Defender Experts across Defender for Endpoint, Identity, Cloud Apps and Email, protecting customers, augmenting Security Operations, overhunting and providing rich guidance to help customers improve their security posture.-Led MITRE Managed Services evaluation for Microsoft https://www.microsoft.com/en-us/security/business/services/microsoft-defender-experts-xdr

- Led a PM team supporting S2500 enterprise customers across industry verticals to rapidly deploy Microsoft 365 Defender security products across key pillars for identity, endpoint, email and apps. This includes endpoint and server environments across Windows, MacOS, Linux and Mobile.- Drrove, prioritized and helped fund feature insights and feedback to engineering teams in Dev, PM and Research based off top customer priorities- Ran SecOps operationalization including advanced training, red vs. blue labs, capture the flag and other ways to ensure that prevention, detection and response are optimized- Led for customer-driven detection efficacy improvements, including FP/FN and Signal To Noise Ratios to improve detection experiences- Product owner for customer experiences across Microsoft 365 Defender, Defender for Endpoint and Defender for Identity- Process champion for org-wide business reviews, OKRs, tools and data intelligence

- Managed a PM team driving key areas under platform isolation in virtualization, hypervisor technologies, container technologies, and services across Windows Client, Server and Azure- Led PM for Defender Application Guard across Edge, Chrome, Firefox and Office apps- Drove strategic isolation investments cross platform in numerous environments to secure apps, data and services - Responsible for strategy, execution in engineering across Dev, PM and Data Intelligence along with customer outreach, bug triage, and exec engagement- Managed a range of customer white glove engagements from workshops to direct feature development

- Led all Enterprise and Security engineering disclosure and readiness plans for the Microsoft ecosystem including OEMs, BIOS, Security Sensor Components and Silicon partners- Managed OEM ecosystem security end to end, including hardware, pre-OS and OS-platform feature areas across each release of Windows 10 - Drove feature requests with KPIs and detailed scenario validation into ship room and triage processes- Built framework for key performance indicators (KPIs) on tracking Commercial and Security device portfolios across OEMs- Led TPM 2.0 adoption, manage depth technical challenges, policy and geographical complexities - Led and manage security and technical docs, public presentations and ecosystem readiness via workshops, labs, and hands on provisioning, manufacturing and deployment- Managed executive ROB engagement across partners and Windows all up

- Led and managed a team of FTE’s to drive market research, product planning and insights for Enterprise, Developer and Gaming areas for the Operating System Group- Executed key market research, qualitative and quantitative insights and product planning for current and future feature areas of Windows, delivering in 8-12-week research publishing cadence- Drove process acumen across the team and clear metrics for success using KPI’s across each research area- Managed Director and VP level engagement for visibility, evangelism and product planning influence- Developed subject matter expertise in analysis methodologies end to end- Leveraged 3rd party syndicated research sources (e.g. IDC, Gartner, Forrester)

- Led PM team of direct reports responsible for sub engagement for linguistic quality, market relevance, editorial apps, and international compliance areas for Windows Client, Apps, Services and Internet Explorer products- Managed compliance and legal reviews for market readiness working closely with anti-trust and regulatory teams- Supported and executed quality review programs for local apps, commerce, competitive analysis and feature parity- Developed, reviewed and implemented vendor model for in-country reviews to scale for all markets required to ship and operate Windows Apps and Services - Drove and maintained framework for product feedback into core engineering and planning teams - Managed depth engagement for emerging markets in Africa and Central Asia- Drove cross-site Ireland leadership opportunities for wider team: including evangelism, brown bags, job shadowing, professional networking, mentoring and formal coaching and PMI best practices- Supported international sign off and shipping for Windows 8, 8.1 and related apps & services such as IE, Outlook, Bing Apps, Skype.

Responsible for community and market engagement for Windows, Windows Live and Internet Explorer -Leading PM team of direct reports responsible for sub engagement for linguistic quality of all Windows, Windows Live and Internet Explorer product­-Support quality programs for terminology, style guides, language quality game and self-hosting-Managing liaison field engagement ROB with subsidiaries­-Develop, review and implement framework for evangelism for community building, nurturing and sustainability -Drive and maintain framework for legacy product feedback into core teams in Redmond-Leading PM team for release management prep and planning for Windows 8, IE 10, and Windows Live­-Manage depth engagement for emerging markets in Africa and Central Asia-Manage and lead PM framework across org to standardize templates, processes and improve program management functions-Responsible for operational excellence in process improvement, PM standardization, managing budget forecasts, and ensuring optimal utilization of resources across a matrix organization with vendors and full time employees-Execute to achieve target of customer satisfaction across internal stakeholders, partners, and customers for PM team-Manage virtual relationships across several organizations to ensure product delivery and PM execution with optimal standards­-Drive cross-site Ireland leadership opportunities for wider team: including evangelism, brown bags, job shadowing, professional networking, mentoring and formal coaching and PMI best practices

-Responsible for leading all functional areas related to billing for home and professional customers-Managed Global Teams and Regional Deployment Resources that impacts thousands of customer service agents and technical support engineers-Responsible for revenue improvement targets across Consumer and Commercial lines of business-Managed complex billing projects that cover all major credit cards, invoicing, tokens, direct debit, bank transfers and tokens-Expanded customer billing blue print in emerging markets

-Managed global pricing initiatives and workflow processes through 58 countries-Utilized process rigor to mitigate business risks -Led DMAIC initiatives for repeatable, controlled processes -Managed onshore and offshore teams -Led IT teams for contract management, price exception processes-Led implementation update to SAP SD module for pricing and global standardization -Facilitated definition with teams for global pricing and contract processes: base pricing, workflows, price books, contract management, and standard terms & conditions-Worked cross-functionally in 30-member team to ensure business pricing needs are met

-Reduced manual consigned inventory entries per fiscal period -Eliminated support resources as a result of digitization efforts-Led all development and business efforts for CRM: internationalization, global MSDS, contract billing & accrual, price exception processes, and inventory reporting utilizing J2EE, WebLogic, and SAP Adapter-Managed development and support teams onshore and offshore -Led project management deliverables within planned time line and budget-Managed Contract Renewal Processes, including profitability, margins and inflation to executive leadership team

-Led lease billing operations and improved billing accuracy through implementation of rigorous processes and thorough testing for gaps-Improved Controllership for closed-loop transactions with new real estate agents by providing digitized solutions for all financial transactions-Reduced legacy EDI systems through process and mapping out paths for existing trading partners-Eliminated remote computer & VPN maintenance costs -Replace resource directly with fixed-price RTS Team through completion of RFP -Led RFP proposals for consolidation of vendors for support and new development -Led and managed off-shore development and testing teams-Provided Escalated Support for Oracle 11.57 to 11.5.9 upgrade-Led all levels of testing and integration for Oracle upgrade-Migrated Oracle Databases and data centers with no interruptions

-Project leader for System Management module of Remote Monitoring and Diagnostics -Reduced requirements gathering -Provided detailed GAP and SWAT analysis across functions and technology stacks-Delivered all requirements ahead of schedule and above expectations-Managed requirement templates, standards, and processes following IBM's Rational Uniform Process for the entire RM&D project-Managed on-shore team directly and coordinated with off-shore team for development-Worked closely with NPI Leaders, System Engineering, Field Rep's, Equipment Team, Marketing, and the IT Services Team to gather VOC, define all functional requirements and prioritize them based on resource allocations

-Migrated existing batch jobs off mainframe, coordinated with global operations and finance teams for usage-based transaction billing system-IT leader for acquisition integration with sales force -Led financial base/variable costing changes with Global COA in Oracle Financials 11i.-Led GAP analysis in SAP EHS/MFG areas (MSDS, Process Orders) and assisted with year end closing in SAP Finance (GR/IR, JE and GL clearing, MJE’s)-Managed on-shore and off-shore development teams for SAP, BASIS, RTS -Led completion of RFP and vendor selection for on-site support globally-Led SAP Business Warehouse process mapping and new report creation processes -Assisted with validation of cockpits, position reporting, and FOTC (focus on the customer), to be integrated with multiple data sources