I'm a Bachelor of Arts (Psychology) graduate, having graduated from The University of Queensland in July 2013. A bright, social, and highly motivated individual, I bring a good balance of analytical and empathetic to any role. My psychology background gives me both insight into disability and HR functions, and also a highly developed understanding of people, behavior, relationship building, and interpersonal communication. Likewise, I had certification and endorsement for being a teamplayer and a contact centre officerMy professional employment history has involved several positions at Endeavor and Blue Care, all of which assists clients with disability to have a positive outlook in their daily lives. Currently I work as a Residential Care Officer assisting individuals to reach their personal goals through various therapeutic methods such as person-centered approach and Mindfulness Therapy. These roles have affirmed my love for problem-solving, interacting with people, and teaching. Likewise, I have been involved in various youth mentoring programs and volunteer works both locally and overseas. In addition, I have been certified by vetassess to be a qualified psychotherapist in July 2014 and had served the Aboriginal of Pormpuraaw in Queensland 2016 and the First Nation of Canada 2018. I am well equipped to tackle the daily arising pressing needs of the society. I have collaborated with nurses, doctors and social workers in order to capitalize on their knowledge and skills set. In my free time, I had a strong desire to travel and has been to various European and North America countries which allowed me to grow out of my comfort zone. This helped me adapt to new environment easily.
Accomplish Group
View- Website:
- accomplish-group.co.uk
- Employees:
- 551
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Mental Health Support WorkerAccomplish GroupPatchway, Gb -
Senior Support WorkerMjss Group Jan 2022 - PresentTaunton, England, United Kingdom -
Customer Service RepresentativeWise Mar 2021 - Oct 2021SingaporeLanguage specialist -
Team LeadMinistry Of Social And Family Development, Singapore (Msf) Dec 2019 - Feb 2021SingaporeI assisted in warm transfer of call to comcare and Child protection call while working as a front-line officer on both the counter and over the phone. Likewise, I used my training in Applied Suicide Intervention Skills Training (ASIST) to prevent child abuse and suicides. Likewise, I liaise with stakeholders and follow up on customer enquiries on the current virus situation and also managing challenging situation/clients via the phone conversation as well. Ensuring, I hit the AHT (Average handling Time) set by the call centre and support other ad-hoc duties/ casework management and performing managerial call-back to customer. Presenting call data to management and to manage a team of call centre agents. Likewise, I was awarded the best agent in October 2020. -
Children And Youth WorkerStrive Living Society Mar 2018 - Jul 2019CanadaI’m responsible for the service delivery of therapeutic crisis intervention model and 10R of medication of the Asian clients or behavioral support of the First Nation (Aboriginal) of Canada. Likewise, engaging with the clients on various social engagement programs and facilitate talent acquisitions for clients with various disabilities. In addition to conducting employees performance review, career development or performing admin/HR tasks with various computer software such as Oracles and ADP Payrolls. Speaking native Mandarin and Cantonese to help the clients to identify with their heritages. -
Career ConsultantMaximus Oct 2017 - Feb 2018AustraliaAs a careers consultant, I provide guidance to people making choices about their career. They could help a client who wants to further their career, a client who wants to change career direction, or a client who isn’t quite sure what they want. Assessing clients' personal characteristics, skills and interests via one-to-one interviews and provides appropriate help, advice and recommendations based on interviews/test results. In addition, administering and interpreting psychometric and personality tests. Not limited to assist clients in problems solving, writing action plans, counselling clients that suffered from depression due to redundancy and achieving a monthly key performance index of 12 job placements. Performing overseas recruitment, SAP/CRM administration and work pass in accordance with MOM rules. Likewise, I have 2 compliments letters during my stints with Maximus Asia while helping displaced PMETS looking for works. I had meet a KPI target of placing 12 or more candidates into the workforce every month. Left due to new job offer in Canada.
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Lifeguard, CounsellorCamp Westwind And Westwind Stewardship Group May 2017 - Sep 2017Otis, OregonAs a Lifeguard/Counsellor, I assist in therapeutic recreation and experiential adventure programs designed to meet the specific needs of its diverse client population including special needs children. The job scope not limited to the delivery and evaluation of small or large group programs at the waterfront, responsibility of supervising the safety of staff and clients during water sports activities and assist in facility preparation and equipment maintenance. -
Residential Care Officer/ Alcohol And Other Drugs CounsellorDepartment Of Communities, Child Safety And Disability Services Apr 2015 - Apr 2017OxleyI started working in Disability Services in 2011 with my passion of improving and advocating for the quality of life of people with a disability. My responsibilities includes assist and develop a safe,supportive home-like environment where children and clients with disability can develop intellectually and emotionally.Building a strong relationships with children and adult in care while teaching them various skills to assist them to live an independent lifestyle as part of Disability Services Queensland Human Services Standards. Engaging children and teenagers with traumatic and a range of complex behaviors, who often have difficulties forming lasting relationships.Being part of a committed team delivering therapeutic care to disability children, teenagers and adult residing in houses in the community through Triple P. As a civil servant of the government, we served clients of all ages from children to elderly care of several home not limited to dementia care, disability care or updating of Individual Care plans and participating with various stakeholder in case discussions. Similarly, I was featured in the Cape York newspaper for campaigning against domestic violence: http://mypolice.qld.gov.au/farnorth/2016/05/18/far-northern-police-take-pledge/ -
Youth Development SpecialistEndeavour Foundation Nov 2013 - Mar 2015Brisbane, AustraliaIt involves assisting people with disabilities to solve social, emotional and financial problems, managing challenging behaviour, facilitating relaxation, person centred care, personal care, manual handling. In addition, monitored and reports on the progress of clients and refer clients to agencies that can provide additional help if needed. Liaison with community groups, welfare agencies, government bodies about community issues they encountered and promoted awareness of community resources and services. Creating a Community access programs to assist people to develop network with their local community, communicating with families and providing coaching for people with disabilities to maintain their health and well being. -
Disability SpecialistBlue Care Dec 2011 - Sep 2014North BrisbaneTeaching children with autism how to socialize and interact socially. This include, bringing autism children to the outdoors event such as movie or cooking lesson to enrich their social and communication skills. Similarly, guiding them on the use of public transport and building rapport with children and adults with special needs. -
Internship - Recruitment And SelectionOne Harvest Jan 2013 - Jul 2013Wacol, QueenslandIn this role I worked as an intern in Recruitment and Selection, participating in the recruitment of employees for Process Worker positions. I undertook over-the-phone questionnaires, oversaw aspects of psychometric testing, took part in employee interviews, utilised intranet resources for sorting applicant resumes, provided travel itineraries for employees, submitted a report on Social Media Advertising, and performed other generalist office duties. -
Customer Service RepresentativeUnited Overseas Bank Limited (Uob) Jan 2010 - Dec 2010SingaporeIt involve dealing with customers, solving complex enquires and working in in a fast paced environment. In addition, maintaining KPI and going the extra mile to assist the customer needs. With passion for customer service and answering inbound calls from customers, providing assistance and education in line with customer queries on betting products and services. -
Customer Service RepresentativeSingapore Pools Aug 2005 - Dec 2010Paradise CentreIt involve dealing with customers, solving complex enquires and working in in a fast paced environment. In addition, maintaining KPI and going the extra mile to assist the customer needs. With passion for customer service and answering inbound calls from customers, providing assistance and education in line with customer queries on betting products and services.
Andy T. Skills
Andy T. Education Details
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Competent -
Psychology -
Merits -
Multimedia
Frequently Asked Questions about Andy T.
What company does Andy T. work for?
Andy T. works for Accomplish Group
What is Andy T.'s role at the current company?
Andy T.'s current role is Mental health support worker.
What schools did Andy T. attend?
Andy T. attended Tafe Queensland Brisbane, The University Of Queensland, Box Hill Institute, Nanyang Academy Of Fine Arts.
What skills is Andy T. known for?
Andy T. has skills like Computer Graphics, Video Editing, Teamwork, Computer Proficiency, Computer Repair, Computer Animation, Web Design, Swimming, Jogging, Psychotherapy, Critical Thinking, Mental Health.
Who are Andy T.'s colleagues?
Andy T.'s colleagues are Cheryl Williams, Oghenerobo Okpiyalele, Afua Kwarteng, Heather Murray, Christina Saddington, Angela Swale, Ifunanya Chibor.
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