Andy T. Email & Phone Number

Patchway, Gb

Taunton, England, United Kingdom

Singapore

Language specialist

Singapore

I assisted in warm transfer of call to comcare and Child protection call while working as a front-line officer on both the counter and over the phone. Likewise, I used my training in Applied Suicide Intervention Skills Training (ASIST) to prevent child abuse and suicides. Likewise, I liaise with stakeholders and follow up on customer enquiries on the current virus situation and also managing challenging situation/clients via the phone conversation as well. Ensuring, I hit the AHT (Average handling Time) set by the call centre and support other ad-hoc duties/ casework management and performing managerial call-back to customer. Presenting call data to management and to manage a team of call centre agents. Likewise, I was awarded the best agent in October 2020.

Canada

I’m responsible for the service delivery of therapeutic crisis intervention model and 10R of medication of the Asian clients or behavioral support of the First Nation (Aboriginal) of Canada. Likewise, engaging with the clients on various social engagement programs and facilitate talent acquisitions for clients with various disabilities. In addition to conducting employees performance review, career development or performing admin/HR tasks with various computer software such as Oracles and ADP Payrolls. Speaking native Mandarin and Cantonese to help the clients to identify with their heritages.

Australia

As a careers consultant, I provide guidance to people making choices about their career. They could help a client who wants to further their career, a client who wants to change career direction, or a client who isn’t quite sure what they want. Assessing clients' personal characteristics, skills and interests via one-to-one interviews and provides appropriate help, advice and recommendations based on interviews/test results. In addition, administering and interpreting psychometric and personality tests. Not limited to assist clients in problems solving, writing action plans, counselling clients that suffered from depression due to redundancy and achieving a monthly key performance index of 12 job placements. Performing overseas recruitment, SAP/CRM administration and work pass in accordance with MOM rules. Likewise, I have 2 compliments letters during my stints with Maximus Asia while helping displaced PMETS looking for works. I had meet a KPI target of placing 12 or more candidates into the workforce every month. Left due to new job offer in Canada.

Otis, Oregon

As a Lifeguard/Counsellor, I assist in therapeutic recreation and experiential adventure programs designed to meet the specific needs of its diverse client population including special needs children. The job scope not limited to the delivery and evaluation of small or large group programs at the waterfront, responsibility of supervising the safety of staff and clients during water sports activities and assist in facility preparation and equipment maintenance.

Oxley

I started working in Disability Services in 2011 with my passion of improving and advocating for the quality of life of people with a disability. My responsibilities includes assist and develop a safe,supportive home-like environment where children and clients with disability can develop intellectually and emotionally.Building a strong relationships with children and adult in care while teaching them various skills to assist them to live an independent lifestyle as part of Disability Services Queensland Human Services Standards. Engaging children and teenagers with traumatic and a range of complex behaviors, who often have difficulties forming lasting relationships.Being part of a committed team delivering therapeutic care to disability children, teenagers and adult residing in houses in the community through Triple P. As a civil servant of the government, we served clients of all ages from children to elderly care of several home not limited to dementia care, disability care or updating of Individual Care plans and participating with various stakeholder in case discussions. Similarly, I was featured in the Cape York newspaper for campaigning against domestic violence: http://mypolice.qld.gov.au/farnorth/2016/05/18/far-northern-police-take-pledge/

Brisbane, Australia

It involves assisting people with disabilities to solve social, emotional and financial problems, managing challenging behaviour, facilitating relaxation, person centred care, personal care, manual handling. In addition, monitored and reports on the progress of clients and refer clients to agencies that can provide additional help if needed. Liaison with community groups, welfare agencies, government bodies about community issues they encountered and promoted awareness of community resources and services. Creating a Community access programs to assist people to develop network with their local community, communicating with families and providing coaching for people with disabilities to maintain their health and well being.

North Brisbane

Teaching children with autism how to socialize and interact socially. This include, bringing autism children to the outdoors event such as movie or cooking lesson to enrich their social and communication skills. Similarly, guiding them on the use of public transport and building rapport with children and adults with special needs.

Wacol, Queensland

In this role I worked as an intern in Recruitment and Selection, participating in the recruitment of employees for Process Worker positions. I undertook over-the-phone questionnaires, oversaw aspects of psychometric testing, took part in employee interviews, utilised intranet resources for sorting applicant resumes, provided travel itineraries for employees, submitted a report on Social Media Advertising, and performed other generalist office duties.

Singapore

It involve dealing with customers, solving complex enquires and working in in a fast paced environment. In addition, maintaining KPI and going the extra mile to assist the customer needs. With passion for customer service and answering inbound calls from customers, providing assistance and education in line with customer queries on betting products and services.

Paradise Centre

It involve dealing with customers, solving complex enquires and working in in a fast paced environment. In addition, maintaining KPI and going the extra mile to assist the customer needs. With passion for customer service and answering inbound calls from customers, providing assistance and education in line with customer queries on betting products and services.

Certificate Iv, Disability Studies, Competent

Bachelor Of Arts (B.A.), Psychology

Psychology student Mentor

Professional Diploma In Youth Care And Outreach, Family And Community Services, Merits

Diploma, Multimedia

Activities and Societies: Animation Character Club