Scott Coombes Email & Phone Number

Camberwell, Victoria

Key Result Area / Primary Objectives:• Provide effective leadership and act as a role model to achieve total customer satisfaction• Appraise, train and develop all team consultants and senior consultants.• Utilise efficient communication, people and time management skills• Act as point of contact and provide resolution for all matters, including escalated customer queries, OH&Sissues and building maintenance, after hours• Monitoring KPI's to ensure individual team targets are met.• Endorse and support Departmental Quality System• Comply with the Corporate and Divisional Service Standards• Comply with the safety in the workplace.

Camberwell, Victoria

Key Result Area / Primary Objectives:• Provide information and advise staff via hotline calls. Delivers Coaching/Training as required.• Assist with customer complaint handling and service recovery as required and/or directed.• Perform the function of a Telephone Sales Consultant as required.• Endorse and support Departmental Quality System.• Comply with Corporate and Divisional Service Standards.• Comply with safety in the workplace.

Camberwell, Victoria

Key Result Area / Primary Objectives:• Advise customers and provide information on airfares, airline procedures, and auxiliary products,Qantas and partner airline loyalty program, as applicable to domestic and/or international.• Deliver an excellent standard of Customer Service and Customer Satisfaction.• Maintain technical skills and product knowledge.• Build tickets using the functions of computerised systems.• Endorse and support Departmental Quality System.• Comply with Corporate and Divisional Service Standards• Comply with safety in the workplace.

Victoria And New South Wales

Key Result Area / Primary Objectives:• Planning, developing and evaluating of new and existing Centre programs• Ongoing recruitment and training of staff• Oversee the ongoing maintenance of Centre facilities including reception, dry and wet areas• Continuous updating of Centre Operating manuals and procedures• Comply with safety and operational standards in relation to the fitness and aquatic industries