Scott Coombes Email & Phone Number

Camberwell, Victoria

• Key Result Area / Primary Objectives:
• Provide effective leadership and act as a role model to achieve total customer satisfaction
• Appraise, train and develop all team consultants and senior consultants.
• Utilise efficient communication, people and time management skills
• Act as point of contact and provide resolution for all matters, including escalated customer queries, OH&Sissues and building maintenance, after hours
• Monitoring KPI's to ensure individual team targets are met.

Camberwell, Victoria

• Key Result Area / Primary Objectives:
• Provide information and advise staff via hotline calls. Delivers Coaching/Training as required.
• Assist with customer complaint handling and service recovery as required and/or directed.
• Perform the function of a Telephone Sales Consultant as required.
• Endorse and support Departmental Quality System.
• Comply with Corporate and Divisional Service Standards.

Camberwell, Victoria

• Key Result Area / Primary Objectives:
• Advise customers and provide information on airfares, airline procedures, and auxiliary products,Qantas and partner airline loyalty program, as applicable to domestic and/or international.
• Deliver an excellent standard of Customer Service and Customer Satisfaction.
• Maintain technical skills and product knowledge.
• Build tickets using the functions of computerised systems.
• Endorse and support Departmental Quality System.

Victoria And New South Wales

• Key Result Area / Primary Objectives:
• Planning, developing and evaluating of new and existing Centre programs
• Ongoing recruitment and training of staff
• Oversee the ongoing maintenance of Centre facilities including reception, dry and wet areas
• Continuous updating of Centre Operating manuals and procedures
• Comply with safety and operational standards in relation to the fitness and aquatic industries