Drove new feature implementation by managing feature planning and development for Azure Automation and Service Management Automation. Collected and synthesized user feedback to formulate a plan to address customer needs, and achieve project goals. Coordinated cross-team collaborations across Azure, PowerShell, and Operations Management Suite teams.

Ran three projects including designing and prototyping software that helps doctors communicate about shared patients, developing global online survey for fertility clinics, creating custom data views for financial services client.

Led team of consultants in implementing strategies for account growth, overcoming technical difficulties and assisting in providing quality training and project work. Served as a liaison between consulting and sales, communicating the business opportunities, threats, and major initiatives on individual accounts.

Facilitated client support for accounts across more than 20 Investment Management firms. Provided expert consulting services on client projects through learning customers’ processes, understanding gaps in their tools, and demonstrating how FactSet streamlines client workflow.

Created reports and presentations on funds and company performance. Assessed compatibility of new software designed to organize investor and fund information.

Created program that allowed a projector to present on any background. Program made desired color pixel changes to project a clear picture on any surface in real time.