Cooper Beaupre Email & Phone Number

Philadelphia, Pennsylvania, United States

Lead Customer-Facing SaaS Upgrade Projects:- Successfully leading multi-million dollar SaaS upgrade projects from planning to go-live, ensuring on-time and on-budget project completionsMonitoring and Reporting:- Running of weekly project status sessions and performance measurement reports, significantly enhancing transparency and communication with key internal and external stakeholdersProject Planning and Coordination:- Defining, maintaining and executing .MPP Project Plans, Project Schedules, Budgets, and Status Reports with meticulous coordination, contributing to the timely completion of deliverablesGlobal Team Management:- Effectively manage global cross-functional teams and resources across multiple time zones, particularly with India offshore teams, fostering collaboration and successful project outcomesClient Communication and Relationship Management:- Established consistent communication with customers, nurturing key client relationships, and assuming full ownership as the primary company contact on projectsRevenue Generation:- Identified and executed opportunities for revenue generation, surpassing established revenue targets and contributing to the overall financial success of projectsPMO Best Practices and Methodologies:- Developing and maintaining PMO best practices, methodologies, and processes at Odessa, resulting in improved project efficiency and tracking

Philadelphia, Pennsylvania, United States

Client Management- Managed portfolio of 16 clients, prioritizing stakeholder pulse and satisfaction- Built, maintained, and improved client relationships on maintenance projects- Synthesized client needs and served as the client advocate, aligning software solutions through Change Request scoping and Requirements GatheringRevenue Acquisition- Secured +$2M in Change Request Revenue while CSM at Odessa- Exceeded revenue targets through effective account management and identifying expansion opportunities- Collaborated with sales teams to identify new non-core product opportunities within existing client accountsChange Request Management- Led Change Control processes, ensuring seamless integration of new business requirements into Live Production Environments- Defined and implemented process improvements for efficient change request management- Negotiated and finalized all Statement of Works, Discrete Project Services Descriptions, and Scope Change OrdersTraining and Growth of Customer Success Team- Implemented and monitored KPIs to measure and improve customer satisfaction, retention rates, and overall success metrics- Utilized data-driven insights to enhance customer success strategies and drive continuous improvement- Developed comprehensive training materials and documentation for the growing Customer Support Team- Conducted critical training during onboarding for new Customer Success Managers on Client Management and Software Development LifecyclesClient Communication and Collaboration- Effectively communicated with cross-functional internal and client teams- Conducted weekly status & update sessions with client stakeholders, tracking budget, project risks, and project milestones- Collaborated with internal teams to address client concerns and resolve issues promptlyProblem Resolution- Responded to and resolved client issues efficiently- Established a reputation for exceptional problem-solving and a proactive approach to client support

• Responsible for coordinating team members from multiple disciplines in the build of two eCommerce sites• Performed various project management duties including team capacity planning, issue ticket creation and organization within JIRA, as well as facilitating deliverable meetings and scrum ceremonies.• Conducted analysis on performance related data to make better informed decisions about the effective use ofteam members time• Remote team members resource allocation of technical disciplines across multiple projects• Handle weekly budget reports and monthly invoicing for 17 separate clients

Greater Philadelphia Area

• Qualify leads for outbound campaigns using HubSpot, Datanyze, and LinkedIn• Perform and present metric analysis including marketing goal tracking, website performance, weekly sales pipeline reporting, and ad-hoc reporting as needed• Maintain accurate HubSpot database to facilitate its ease of use by the sales and marketing teams• Coordinate with external developers on site maintenance and improvement efforts on WebLinc’s three internal websites

Vancouver, Canada Area

• Partner with the sales team to identify the client’s pain points, needs, and requirements in order to best align our solution with the client’s desired state through gap analysis• Support the sales team through all stages of the sales pipeline - from outbound lead generation to close - with campaign building, copy editing, SOW and RFP construction, and relationship management• Engineer solutions for feature requests outside the scope of the core platform & translate associate effort and cost from delivery to sales• Develop and present contract pricing, typically between $30,000 and $75,000, to clients based on scope of project and support the sales team in pricing negotiations• Facilitate the importing of mass amounts of client’s product, customer, pricing, and fulfillment data into our back-end software• Provide legal team with up to date reporting on outstanding work and evaluate the remaining level of effort to better client retention efforts

Greater Philadelphia Area

• Gather and pursue outbound leads, work within various CRM tools to meet objectives of sales campaigns• Assist senior members of sales and marketing teams in daily operations, ranging from minor copy editing to large research projects and building sales campaigns• Generate client performance excel reports for Client Advocacy Team based off of Google Analytics• Performed SEO audit of WebLinc's current site, applied insights from Google Adwords and other SEO tools • Research, write, and copy-edit blog pieces and whitepapers• Assist in intern and co-op hiring, interviewing process

Greater Philadelphia Area

• Gathered research for varying projects within department• Worked extensively in excel to meet variety of professors' academic needs • Created Windows form application in Visual Studios for academic simulation

Greater Philadelphia Area

• Managed and recorded member data• Recorded transcripts of all executive meetings