Elliott Cooper Email & Phone Number

Somerset, Nj, Us

Somerset, Nj, Us

• Conducted regular cadence calls to review customer’s cloud adoption journey and desired business outcomes• Lead communication and education around best practices for cloud transformation, backed by the Well Architected Framework• Responsible for configuring custom cost reports based on customer requirements, setting up budgets and alerts, and offering additional insight into costs and potential savings• Responsible for guiding Professional and Managed customers through the onboarding process• Monitored and managed the delivery of managed services to ensure smooth onboarding, operations, and customer satisfaction• Led regular service improvement meetings with the customer and any appropriate third parties and documents resulting recommendations in a service improvement plan• Followed through on any actions, issues, and service improvement opportunities highlighted at service review meetings• Managed the overall execution of the service improvement plan(backed by a team of certified cloud engineers)• Managed the coordination of any work required (upgrades, replacements, and fixes)that is outside of the scope of the service level of managed services• Reviewed upcoming patches for the future month• Point of contact for technical escalations by or for the customer

Fort Mill, Sc, Us

Santa Clara, California, Us

Business Critical Services was designed for enterprises that have minimal tolerance for service interruption and to provide a range of options from a higher level of responsiveness to personalized, proactive services that are distinct in the industry.The Business Critical Account Manager (BCAM) is responsible for providing proactive services and enhanced resource management to Veritas' premier enterprise support program customers.Responsible for developing and maintaining committed relationships with regional BCS customers, managing the customer’s support service experience and investment. Identifies opportunities to provide preemptive, preventative activities to reduce the number of issues experienced and optimize solutions and services. Proactively resolves technical support and product issues through technical support, engineering, and product management.Ensured customers realized a return on their investment in Veritas products and services which resulted in consistent contract renewal rate.As a designated advocate for customers requiring uninterrupted availability to their data and applications on a 24x7x365 basis the BCAM promotes expedient resolution of technical issues, dependable delivery of services along with developing and maintaining trusted relationships within the account.Assisted in up-selling Veritas Business Critical Services product portfolio.

Santa Clara, California, Us

Business Critical Coordinator

Dallas, Tx, Us

Business Customer Service Representative II Enterprise On Demand (Maintenance Mobility Center)Responsibilities as an EOD Support Specialist include but is not limited to:● Assisting Enterprise Helpdesk and IT personnel to troubleshoot issues on multiple enterprise voice and data devices.● Troubleshoot multiple trouble tickets and issues simultaneously.● Assist to triage critical issues affecting major accounts with enterprise devices.● Assisted in the project to Onboard new customers into Enterprise On Demand● Hosted welcome calls where Enterprise IT Helpdesk and Telecommunication Mangers as well as the Account Team members were introduced to Enterprise on Demand and instructed on the uses and functions of their customized portal.● Handled all escalated issues related to Enterprise on Demand in a timely fashion● Maintain customer portal access to AT&T services directly while, constantly seeking new ways to improve customer service level of portal.● Providing Helpdesk to Helpdesk solution for major accounts● Troubleshoot laptop connected and other telemetry devices

Bachelor'S Degree, Computer Science

Associate Of Science (As), Computer Science