Customer Success Team Manager
Current• Grew a team of 8 Account executives to 20 people within 12 months, achieving quarter-on-quarter growth. • My team of Account executives work with our midmarket accounts (0-750 employee businesses) to help implement and increase engagement of our salary sacrifice scheme. • Collaborated with product and tech teams to enhance efficiency and productivity. • Partnered with senior leadership on complaint resolutions and product development for improved customer experience. • Developed year-round client strategies, including quarterly business reviews and operational assessments.