Cooper Richardson Email & Phone Number

Reno, Nv, Us

Reno/Sparks, Nevada, Us

As the Executive Director of Boosted Diplomas, I lead a dedicated team in our mission to empower foster and educationally at-risk youth to achieve their educational goals. In this pivotal role, I oversee the strategic vision, program development, fundraising, and overall operations of our organization. Key responsibilities include:- Mission Advancement: Guiding Boosted Diplomas in fulfilling its mission to provide free tutoring services, educational advocacy, and career guidance to underserved youth. We work relentlessly to support young individuals in achieving academic success and a brighter future.- Program Development: Spearheading the development and expansion of programs tailored to meet the unique needs of our students. These initiatives include tutoring services, educational advocacy, and career and college counseling.- Fundraising and Grants: Identifying funding opportunities, cultivating relationships with donors and sponsors, and securing grants to sustain our programs and drive organizational growth. We aim to ensure the financial stability and sustainability of our mission.- Community Engagement: Fostering collaborative relationships with local schools, community organizations, and stakeholders to better serve the youth in our community.

Reno, Nevada, Us

As the CEO of Boosted Learning, I lead and oversee the operations of the private tutoring company dedicated to empowering clients in the Reno/Sparks area to achieve their academic and personal learning goals. I provide strategic direction and leadership to the organization, ensuring that our clients receive high-quality, personalized tutoring services. I continue to managing day-to-day operations, build a team of expert tutors, and foster a positive learning environment that inspires clients to excel in their studies.

During my time as a Software Quality Assurance Analyst at TrainerRoad, I played a crucial role in ensuring the quality and reliability of our software products. I collaborated with cross-functional teams to create, execute, and maintain comprehensive test plans and test cases. My work involved identifying and documenting software defects, tracking their resolution, and conducting regression testing. I contributed to the improvement of the software development process by providing feedback to the development team and assisting in the continuous enhancement of our software quality. My role was essential in delivering high-quality products to our customers.

As a Customer Support Agent, I provided exceptional support and assistance to our user base. My responsibilities included addressing customer inquiries and resolving issues promptly and professionally. I actively engaged with customers through various communication channels, such as email, chat, and phone, ensuring a positive and helpful experience. I also contributed to the development of support resources and documentation to enhance user self-service and was committed to maintaining a high level of customer satisfaction.

Bachelor'S Degree, Mechanical Engineering & Minor In Spanish Language And Literature

Fluency In Spanish, Spanish Language And Literature