Cooper Slovik Email & Phone Number

San Ramon, Ca, Us

Livermore, California, United States

- Created strategic plans and initiatives to streamline and optimize various processes including but not limited to, deskside support, walk-up support, new employee onboarding, ongoing documentation, and video conferencing support.- Worked directly with the customer to ensure that expectations were being met, while simultaneously driving strong metric performance among all disciplines. - Responded to service requests and incident management generated by customers. Served as a point of escalation for technical issues from other technicians.- Provided basic to advanced desk side support for both Windows and MacOS environments.- Ensured compliance with DoE cyber security mandates while remediating vulnerabilities on end-user equipment. - Provided departmental flow-down of policy changes, safeguards and security changes, new mandates, etc. to various team members. - Applied technical knowledge under minimal direction to configure, operate, and maintain information processing systems.

Dublin, California, United States

- Led a team of dynamic sales associates and Geek Squad specialists, driving a customer-centric approach and fostering a culture of exceptional service and technical expertise.- Led strategic sales initiatives, leading to a consistent monthly sales increase surpassing predefined target.- Provided technical guidance and support to the Geek Squad team, ensuring prompt and effective resolution of complex technical issues across various devices.- Created multi-unit plans and strategies to directly impact performance opportunities and solve for business gaps.- Analyzed sales and customer data to identify trends, opportunities, and areas of improvement, contributing to data-driven decision making and strategic planning.

Dublin, California, United States

- Provide expert product knowledge to build solutions for customer’s needs.- Coached and train coworkers on new vendor technologies and services.- Demonstrated unwavering commitment to customer service and customer satisfaction whilst driving sales and meeting store metrics.

- Created and optimized server-side scripts to improve performance, reduce latency, and ensure a smooth multi-user experience.- Developed and integrated UI enhancements, including menus and notifications, improving user experience and visual appeal.- Conducted rigorous testing and debugging, identifying and resolving issues to maintain a stable and enjoyable environment.- Provided documentation and support to server administrators, assisting with the installation, configuration, and troubleshooting of custom scripts and modifications to existing code.