Independent consultant providing project management, program management, and business consulting services that enable organizations to focus on service delivery while implementing enterprise solutions for operations and IT.

Oversaw customer interactions, establishing credibility and trust across diverse account portfolios. Facilitated cross-departmental collaboration, optimizing customer journeys to promote satisfaction, encourage software usage, and advance business value realization. Sustained efficient account governance, working with various stakeholders. Propelled client engagement in communities and user groups, enhancing peer interactions and understanding while delivering value-added, thoughtful, and timely customer communications.• Entrusted to lead high-priority engagements, managing and servicing the largest account and three of the most strategic accounts, representing one CRO, two biotech companies, and one major pharmaceutical account.• Mentored and indirectly managed customer success managers and internal delivery teams comprised of developers, testers, product managers, and project managers, contributing to team performance and cohesion.• Significantly contributed to complex change management to rebrand Calyx and integrate new brand standards.• Championed adoption of client success discipline companywide, employing dynamic customer metrics to monitor customer health, customer success plans with associated key performance indicators (KPIs), and external reporting to executive leadership.• Played vital role in resolving customer issues and mitigating potential delivery failures by influencing stakeholders as a trusted advisor, often partnering with service line, managers, product managers, and project managers.• Mentored and coached client delivery teams in effective risk management and proper communication of project progress internally to management teams and externally to customers.• Provided effective guidance and leadership, fostering knowledge development and utilization of customer health metrics and client success plans to course correct delivery challenges and improve customer satisfaction.

Led distributed, global team of four direct reports, including two program managers and two senior project managers. Supported high-level program execution across international operational teams and project groups located in the US, UK, and India. Confirmed schedule and budget adherence in transferring e-clinical solutions to clients. Served as operational hub with biotech and pharmaceutical clientele, devising strategic blueprints and facilitating cross-functional team partnerships. Conceived, crafted, and delivered key programs and projects aligned with quality management solutions, pertinent GxP rules, and applicable client quality criteria.• Hired by Parexel as staff program director after demonstrating success and exceptional client services skills as contractor for Green Key Resources from May 2018 to August 2018.• Met performance targets and program goals by providing effective leadership, expertise, and mentorship to team.• Stimulated enthusiasm and endorsed Calyx brand and products among clientele to create upselling opportunities.• Consistently submitted timely client deliverables to regulatory authorities, including the FDA, MHRA, and NMPA, securing and retaining valuable client and subcontractor relationships and ensuring successful delivery of project milestones and service deliverables.• Supported client portfolio growth and escalated customer loyalty, ultimately amplifying customer satisfaction by 30%.• Contributed to $2M in add-on product sales and service renewals, driving client portfolio growth and profitability.

In my former role, I collaborated with regional executives from EMEA, Asia-Pacific, and the Americas to enhance customer-focused strategies with IT and business partners. To meet the predetermined criteria, I oversaw project schedules, cost estimating, expense management, vendor involvement, and correspondence.• Steered project crews by providing tactical and interpretive advice.• Resolved intricate regulatory stipulations by incorporating effective IT solutions with operations shareholders.• Spearheaded PeopleSoft Expenses project over the Europe, Middle East, and Africa (EMEA) sphere by performing punctual and precise cost auditing.

Independent consultant providing project management, program management, and business consulting services that enable organizations to focus on service delivery while implementing enterprise solutions for operations and IT. Offering various services, including conducting feasibility analyses, performing vendor and product assessments, project execution and delivery, project review and recovery, risk management, resource management, interim leadership / resource back-fill, and project management coaching. Specializing in Oracle PeopleSoft financial implementations, Microsoft Office 365 transitions, acquisition and divestiture system integrations, and corporate programs and strategic project solution delivery.

In this position, I led a dedicated team of program managers and developers in creating a resource management system that could be evaluated internationally. Thanks to my exceptional execution and successful performance, I opened the door for discussion of sales. I measured performance through effective personnel deployment, intelligent vendor management, and constant leadership display. I oversaw the global rollout of Microsoft Office 365, kept an eye on 15 teams, and worked with 3 outside vendors. For 32K worldwide workforces dispersed over 100 countries, I created efficient communication platforms, training efforts, change management, and improved browsers/applications.• Harnessed metric expectations and attained customer satisfaction and retention.• Slashed PeopleSoft upgrade cycle by 60% by showcasing solid project strategy skills and adhering to robust deadlines.• Transitioned back-office operations of 30 affiliates/cost centers to global shared corporate service centers successfully.• Recovered $250K from contract stipulations by aligning invoices with contractual goals to enable correct financial forecasting.• Revived languishing drug safety project through stakeholder re-engagement through meticulous business analysis, aligning project objectives ownership, and powerful leadership.• Steered multinational business transformations, orchestrating IT service leadership from inception to action. Orchestrated strategic deployments, successful problem resolution, and adept customer management.